Contact PowerView Support

by IOS 6 Map Hater

I ordered 3 blinds in November and one of them still doesn’t work at the end of March. At the first install they never sent the mounting brackets. At the second install they were the wrong mounting brackets. At the third attempt they sent the wrong mounting brackets again. Finally my dealer mounted them without any brackets which is nearly impossible to get level so my blinds will never be perfect. The hub they sent failed to update itself and had to be returned to two months to send a new one. Then we noticed one of the blinds had the wrong bottom bar type and didn’t match the other two. Then one of the motors failed to program and it took three months for Hunter Douglas to send a new one. When the new motor arrived it worked at first and when I linked it to the PowerView app it lost the program stops and now I’m told it has to be returned to the factory again to be reset.

I have a customer service call record it would take days to read. Half the representatives are nice and helpful the other half refused to help me and just tell me this the dealers job call your dealer.

Terrible business model. Stay away from PowerView blinds at all costs.

by Marclindseyisikoff

make an app that does not work, forgets about shades it uses daily, and every ios update fails horribly. Now stuck trying to grant local access which is always checked but uncheck and check again does not help. Way to QA your releases. I’ve tried this experiment of an app for years and keep coming back because HD makes automated shades without option of manual control. Next house I will go with a shade maker that isn't stuck in the 1960s “dealer” scheme.

Per app response from HD: Yes I know where local settings are on my iPhone. You have already replaced all my shades because of your wifi problems but declined to fix the app so it doesn’t forget about shades. Im sick and tired of having to hold the tab of the shades it forgets just to try to get them back. Most of the shades are tall and require getting on a ladder. Again stop making automated shades that cannot be opened or closed manually. No way Ill ever work with HD again.

by Milk3422

I have three shades: two honeycomb and one skylight. My PowerView network consists of a hub and a repeater. The skylight, which is closest to the hub works without any issues. The two honeycomb shades which are within a few feet from the repeater work about 20% of the time. The pebble remotes work consistently so it is an issue with the PowerView app or network.

Overall Installation wasn’t too great as my installer did not set up the PowerView app and I had parts installed correctly that I had to fix (I had blackout channels on the side that were not fully affixed and the flashing/molding that is used to help stop light leakage along the sides is not installed correctly).

I have spoke with Hunter Douglas twice now trying to fix the inconsistent behavior of the app/shades and nothing has worked. I have moved the location of the hub/repeater and performed a hard reset on the repeater and shades to try and fix my issues. The shades will work for a few hours, but by the next morning when I want them to open, they don’t or only one of them will open.

Overall they would be a really great product if they worked, but I cannot recommend anyone waste their time or money.