ITS My app not working? crashes or has problems?

ITS My Status

Published by Stride Bank, National Association on 2023-09-11

Description Take us with you! The ITS mobile service is a fast and secure way to
conveniently allow you safe access to your ITS payroll card account anytime and
anywhere. Features Access balance information Setup mobile alerts View
transaction history View statements Manage personal information Transfer
funds* Pay bills* *Online customers must first setup transfer and bill pay
accounts prior to using these features.

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Common dislikes about ITS My app

- The app won't load since the last update for some users.

- Some users are unable to activate their card due to app issues.

- The app is frustrating for some users.

- The app doesn't load and work for some users.

Have a Problem with ITS MyMobile? Report Issue

Common ITS My Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ITS My app on iOS and Android devices. Solve all ITS My app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ITS My iPhone Issues and Solutions

ITS My iOS app crashes, not working, errors
ITS My iOS app network issues
ITS My on iOS has black/white screen

ITS My Android App Issues and Solutions

ITS My has errors/crashing/not working
ITS My server network connectivity issues
ITS My has black screen

ITS My iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ITS My app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ITS My app crashes or not working on Iphone (iOS):

Close and restart the ITS My app on iPhone
Update ITS My app to the Latest Version for iOS
Uninstall and reinstall ITS My iPhone app
Update your iPhone to the latest iOS version

Fix ITS My on iPhone unable to connect to server/internet connection issues::

To resolve ITS My network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ITS My black/white screen (blank screen) on iPhone:

Follow the ITS My iOS app troubleshooting guide Here →

ITS My Android App Issues and Solutions

Fix ITS My not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ITS My app issues:

Force Stop the ITS My App
1. On android, goto "Settings" » click ITS My app. » click "Force Stop".

Update ITS My to the latest version on PlayStore

Clear ITS My App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ITS My app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ITS My.

Fix ITS My unable to contact server/ ITS My internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ITS My » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ITS My » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ITS My on android.

Solve ITS My black/white screens issue on Android:

Follow the ITS My android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Stride Bank, National Association, developers of ITS My.

100% Contact Match

Developer: CoreCard Software

E-Mail: [email protected]

Website: Visit ITS My Website

58.82% Contact Match

Developer: Tunstall

E-Mail: [email protected]

Website: Visit Tunstall Website

About this app

The ITS mobile service is a fast and secure way to conveniently allow you safe access to your ITS payroll card account anytime and anywhere. *Online customers must first setup transfer and bill pay accounts prior to using these features. **Message and data rates may apply from your wireless carrier. Download the ITS mobile service app and follow the instructions to get started with your experience today.