Midea Air app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
80.4%

Login
10.9%

Connection
6.5%

Not working
2.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Midea Air Problems 🔥

- Power button is easy to accidentally press

- App takes ~10 seconds to load the state of the ACs

- App often fails at controlling the ACs

- Doesn't match the screenshots in the App Store

- Doesn't integrate with real smart home ecosystems

📋 37 Reported Issues:

R
Réka 2023-10-16

Hi! The schedules function is not working for me in the midea air app. The device don't turn off when it's time. Is there any solution for this? Thank you.

M
Mike 2023-08-28

The screen locked up in "Long press to edit your card including delete, rename" instruction when opening the app. Can't find the 'ok' button to continue. iphone 13.

Y
Yano 2023-08-25

The screen locked up in "Long press to edit your card including delete, rename" instruction when opening the app. Can't find the 'ok' button to continue. iphone 13.

E
Eric 2023-08-25

The screen locked up in "Long press to edit your card including delete, rename" instruction when opening the app. Can't find the 'ok' button to continue. iphone 13 pro.

D
David Griffith 2023-08-24

When I open the app, it starts giving instructions press display. Weather works goes past that then it says long press and you cannot get that one to go away stays locked up.

R
Robert Duben 2023-08-24

The schedule function is not working properly. I set everyday to go on at 8:30pm and off at 6:00am. It all worked except for sunday. I deleted all schedules and reconfigured. Now it's not shutting off at 6am.

L
Lee 2023-06-15

I installed 6 units on Msmarthome app with no issue but 2 keep dropping off the app and will not re connect to msmarthome app even after a number of re tries. I keep getting error code 110004 even though AP is around 6 foot from router

M
Miles 2023-06-01

Downloaded the new app MSmarthome to my iPhone. It works just as well as the old app. Sucks, doesn't work correctly like the old app didn't work for long.

J
Jelmer 2023-04-05

Midea wont follow the schedules i set

M
Mick 2022-12-09

Not showing proper location looks like chinese writing

K
Krzysztof 2022-09-20

For about 2 hours, unable to control air conditioning from phone. The app rejects logging in. If you manage to log in, most of the devices in the house appear offline. Tragedy!!!

M
Matt 2022-09-18

Android app crashes. I've deleted cache and data. Restarted my phone. App still crashes. Please fix this issue.

T
Tai Nguyen 2022-08-31

Every time there is a schedule change in the app, the air conditioner unit displays 86F. Tried everything. Problem still there.

S
Steve Leegwater 2022-08-31

Problem with schedules. All of mine are set between 70-75F, but everytime there is change it shoots the unit up to 86F.

B
Bridg 2022-08-31

Similar problem with schedules. All of mine are set between 68-74F, but everytime there is change it shoots the unit up to 86F.

A
Andrea 2022-08-30

All my schedules no longer are working correctly. They say 68 or 70 but the unit is going to 86. I’ve deleted and re downloaded the app and it still is happening

M
MARCIN 2022-08-14

problem is the aircondition start alone auto, app is dont work cos cant connect device,

D
Dave 2022-08-14

The AccuWeather part of the app doesn't work....not downloading anything...is stuck on 32 degrees and 5% precip

S
Sharon Zwick 2022-08-09

The temperature and humidity are not displaying on the app. I

S
Sam Mat 2022-07-05

Every time when I try to open the schedule on the app it shuts off

M
Marwan A. Wehbe 2022-07-04

App crashes when I open schedule. Reported by others on your website. Solutions you offered do not work. Problem started recently.

S
StephenP 2022-07-02

Every time I try to access the dehumidifier schedule via the app, the app shuts down. All other functions seem to work.

J
John 2022-06-29

Every time I try to access the dehumidifier schedule via the app, the app shuts down. All other functions seem to work.

T
Topher 2022-06-05

App keeps logging me out after less than 24 hours, using latest version on iphone 11, really annoying to keep having to log in and change from celcius to fahrenheit EVERY.DAMN.DAY

A
Anthony 2022-05-19

Unable to log into the app

C
Cherie 2022-05-09

When I change the temperature using the sliding dot on the circle, I get an error message as the AC unit is changing temperature: "lbs enter config is not enable"

K
Kim Strohm 2022-04-29

Getting the following errors Error 4031 sync device information failure -9999 operation failed I have reset my phone, my internet, deleted and reinstalled the app on my iPhone and I still can’t get it to work.

D
David Souther 2022-04-29

After 1 day app stopped working...system error...connection closed... unacceptable

E
Edward 2022-04-29

I cannot log into the app. I receive a pop up message that says "System error" and remain at the log in screen. Nothing happens other than the system error message. I tried Uninstalling and reinstalling the app and still have the same problem.

V
Valentin 2022-04-29

When i open de app i get this msg [4030] Sync device information failure and it won’t let me in

M
Mark Jolly 2022-04-26

The app keeps crashing when I click into the air temperature logo. Please advise!

O
Orelio 2022-04-23

The app crashes when opened when pressing on the dan… it crashes and app quits. This was after the update. So please fix this because the app gives us more options than the remote can. Thanks!

B
Brigette Barclay 2022-04-23

After I’ve logged in, the first screen allows me to select switch on of air conditioner, if I select the actual air con to adjust the temperature, the app closes and brigs me my Home Screen of my phone. Then have to log back into the app again.

N
Nathalie 2022-04-22

I have the same problem when First I could turn on the app and when I go to the second page to change the temp it trow me to my iPhone home page and after I tried again now he said this account do not exist please help me

S
Stevan 2022-04-21

Respected, I installed the latest version of your app today (version 5.2.0420). When I run the app I can turn on the air conditioner (first application screen) but when I access to the second screen of application (air conditioning control temperature window) the app takes me very quikly to the home page of the phone. So far I have not had such problems in the operation of your app. Can please fix this error on the last version of your app? Thank in advance. Best regards

T
TIMOTHY J. ALEX 2022-04-20

I just purchased a new AC "U"nit. After a longer than expected install I finally got to set up the wifi. After multiple attempts, getting all set up and then quitting at 99% and finally having to make a call to Midea to find out they don't repair the wifi capabilities, I have to now return to store and get a new one..... this is totally unacceptable for a new product. And yet I must. Infuriating

R
Richard 2022-04-12

After logging in I am logged out again after several seconds with "Error Unable to verify account, please log in again". Every so often the message "[4042]: Control failed, please try again." pops up.

Showing 1-37 of 37 reported issues:

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