Midea Air app not working? crashes or has problems?

Midea Air Status

Published by on 2023-12-11

Midea Air is one integrated app which published with Midea air category
products; it is compatible with new version smart wifi module and connected with
open cloud service. 1.


I have a problem with Midea Air

Are you having issues? Select the issue you are having below and provide feedback to Midea Air.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
925.0%

Crashes
75.0%

Connection
25.0%


Reported Issues: 37 Comments

By Réka   6 months ago


Hi! The schedules function is not working for me in the midea air app. The device don't turn off when it's time. Is there any solution for this? Thank you.

By Mike   8 months ago


The screen locked up in "Long press to edit your card including delete, rename" instruction when opening the app. Can't find the 'ok' button to continue. iphone 13.

By yano   8 months ago


The screen locked up in "Long press to edit your card including delete, rename" instruction when opening the app. Can't find the 'ok' button to continue. iphone 13.

By Eric   8 months ago


The screen locked up in "Long press to edit your card including delete, rename" instruction when opening the app. Can't find the 'ok' button to continue. iphone 13 pro.

By David Griffith   8 months ago


When I open the app, it starts giving instructions press display. Weather works goes past that then it says long press and you cannot get that one to go away stays locked up.

By Robert Duben   8 months ago


The schedule function is not working properly. I set everyday to go on at 8:30pm and off at 6:00am. It all worked except for sunday. I deleted all schedules and reconfigured. Now it's not shutting off at 6am.

By Lee   10 months ago


I installed 6 units on Msmarthome app with no issue but 2 keep dropping off the app and will not re connect to msmarthome app even after a number of re tries. I keep getting error code 110004 even though AP is around 6 foot from router

By Miles   10 months ago


Downloaded the new app MSmarthome to my iPhone. It works just as well as the old app. Sucks, doesn't work correctly like the old app didn't work for long.

By Jelmer   1 year ago


Midea wont follow the schedules i set

By Mick   1 year ago


Not showing proper location looks like chinese writing

By Krzysztof   1 year ago


For about 2 hours, unable to control air conditioning from phone. The app rejects logging in. If you manage to log in, most of the devices in the house appear offline. Tragedy!!!

By Matt   1 year ago


Android app crashes. I've deleted cache and data. Restarted my phone. App still crashes. Please fix this issue.

By Tai Nguyen   1 year ago


Every time there is a schedule change in the app, the air conditioner unit displays 86F. Tried everything. Problem still there.

By Steve Leegwater   1 year ago


Problem with schedules. All of mine are set between 70-75F, but everytime there is change it shoots the unit up to 86F.

By Bridg   1 year ago


Similar problem with schedules. All of mine are set between 68-74F, but everytime there is change it shoots the unit up to 86F.

By Andrea   1 year ago


All my schedules no longer are working correctly. They say 68 or 70 but the unit is going to 86. I’ve deleted and re downloaded the app and it still is happening

By MARCIN   1 year ago


problem is the aircondition start alone auto, app is dont work cos cant connect device,

By Dave   1 year ago


The AccuWeather part of the app doesn't work....not downloading anything...is stuck on 32 degrees and 5% precip

By Sharon Zwick   1 year ago


The temperature and humidity are not displaying on the app. I

By Sam Mat   1 year ago


Every time when I try to open the schedule on the app it shuts off

By Marwan A. Wehbe   1 year ago


App crashes when I open schedule. Reported by others on your website. Solutions you offered do not work. Problem started recently.

By StephenP   1 year ago


Every time I try to access the dehumidifier schedule via the app, the app shuts down. All other functions seem to work.

By John   1 year ago


Every time I try to access the dehumidifier schedule via the app, the app shuts down. All other functions seem to work.

By Topher   1 year ago


App keeps logging me out after less than 24 hours, using latest version on iphone 11, really annoying to keep having to log in and change from celcius to fahrenheit EVERY.DAMN.DAY

By Anthony   1 year ago


Unable to log into the app

By Cherie   1 year ago


When I change the temperature using the sliding dot on the circle, I get an error message as the AC unit is changing temperature: "lbs enter config is not enable"

By Kim Strohm   2 years ago


Getting the following errors Error 4031 sync device information failure -9999 operation failed I have reset my phone, my internet, deleted and reinstalled the app on my iPhone and I still can’t get it to work.

By David Souther   2 years ago


After 1 day app stopped working...system error...connection closed... unacceptable

By Edward   2 years ago


I cannot log into the app. I receive a pop up message that says "System error" and remain at the log in screen. Nothing happens other than the system error message. I tried Uninstalling and reinstalling the app and still have the same problem.

By Valentin   2 years ago


When i open de app i get this msg [4030] Sync device information failure and it won’t let me in

By Mark jolly   2 years ago


The app keeps crashing when I click into the air temperature logo. Please advise!

By Orelio   2 years ago


The app crashes when opened when pressing on the dan… it crashes and app quits. This was after the update. So please fix this because the app gives us more options than the remote can. Thanks!

By Brigette Barclay   2 years ago


After I’ve logged in, the first screen allows me to select switch on of air conditioner, if I select the actual air con to adjust the temperature, the app closes and brigs me my Home Screen of my phone. Then have to log back into the app again.

By Nathalie   2 years ago


I have the same problem when First I could turn on the app and when I go to the second page to change the temp it trow me to my iPhone home page and after I tried again now he said this account do not exist please help me

By Stevan   2 years ago


Respected, I installed the latest version of your app today (version 5.2.0420). When I run the app I can turn on the air conditioner (first application screen) but when I access to the second screen of application (air conditioning control temperature window) the app takes me very quikly to the home page of the phone. So far I have not had such problems in the operation of your app. Can please fix this error on the last version of your app? Thank in advance. Best regards

By TIMOTHY J. ALEX   2 years ago


I just purchased a new AC "U"nit. After a longer than expected install I finally got to set up the wifi. After multiple attempts, getting all set up and then quitting at 99% and finally having to make a call to Midea to find out they don't repair the wifi capabilities, I have to now return to store and get a new one..... this is totally unacceptable for a new product. And yet I must. Infuriating

By Richard   2 years ago


After logging in I am logged out again after several seconds with "Error Unable to verify account, please log in again". Every so often the message "[4042]: Control failed, please try again." pops up.


Common dislikes about Midea Air app

- Power button is easy to accidentally press

- App takes ~10 seconds to load the state of the ACs

- App often fails at controlling the ACs

- Doesn't match the screenshots in the App Store

- Doesn't integrate with real smart home ecosystems



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Common Midea Air Problems & Solutions. Troubleshooting Guide


   



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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GD Midea Air-Conditioning Equipment Co., Ltd., developers of Midea Air.


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Developer: GD MIDEA AIR-CONDITIONING EQUIPMENT CO.,LTD.

E-Mail: [email protected]

Website: Visit Midea Air Website



About this app

Midea Air is one integrated app which published with Midea air category products; it is compatible with new version smart wifi module and connected with open cloud service. 1.  Simply Control Midea Smart Air products: Comfort, Efficiency, and Safety. 2. 3.  Remote Control: Obtain and Modify Your Home Air Quality Anywhere. 5. 



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