Midea Air is one integrated app which published with Midea air category
products; it is compatible with new version smart wifi module and connected with
open cloud service.
1.
Are you having issues? Select the issue you are having below and provide feedback to Midea Air.
By Réka 6 months ago
Hi! The schedules function is not working for me in the midea air app. The device don't turn off when it's time. Is there any solution for this? Thank you.
By Mike 8 months ago
The screen locked up in "Long press to edit your card including delete, rename" instruction when opening the app. Can't find the 'ok' button to continue. iphone 13.
By yano 8 months ago
The screen locked up in "Long press to edit your card including delete, rename" instruction when opening the app. Can't find the 'ok' button to continue. iphone 13.
By Eric 8 months ago
The screen locked up in "Long press to edit your card including delete, rename" instruction when opening the app. Can't find the 'ok' button to continue. iphone 13 pro.
By David Griffith 8 months ago
When I open the app, it starts giving instructions press display. Weather works goes past that then it says long press and you cannot get that one to go away stays locked up.
By Robert Duben 8 months ago
The schedule function is not working properly. I set everyday to go on at 8:30pm and off at 6:00am. It all worked except for sunday. I deleted all schedules and reconfigured. Now it's not shutting off at 6am.
By Lee 10 months ago
I installed 6 units on Msmarthome app with no issue but 2 keep dropping off the app and will not re connect to msmarthome app even after a number of re tries. I keep getting error code 110004 even though AP is around 6 foot from router
By Miles 10 months ago
Downloaded the new app MSmarthome to my iPhone. It works just as well as the old app. Sucks, doesn't work correctly like the old app didn't work for long.
By Jelmer 1 year ago
Midea wont follow the schedules i set
By Mick 1 year ago
Not showing proper location looks like chinese writing
By Krzysztof 1 year ago
For about 2 hours, unable to control air conditioning from phone. The app rejects logging in. If you manage to log in, most of the devices in the house appear offline. Tragedy!!!
By Matt 1 year ago
Android app crashes. I've deleted cache and data. Restarted my phone. App still crashes. Please fix this issue.
By Tai Nguyen 1 year ago
Every time there is a schedule change in the app, the air conditioner unit displays 86F. Tried everything. Problem still there.
By Steve Leegwater 1 year ago
Problem with schedules. All of mine are set between 70-75F, but everytime there is change it shoots the unit up to 86F.
By Bridg 1 year ago
Similar problem with schedules. All of mine are set between 68-74F, but everytime there is change it shoots the unit up to 86F.
By Andrea 1 year ago
All my schedules no longer are working correctly. They say 68 or 70 but the unit is going to 86. I’ve deleted and re downloaded the app and it still is happening
By MARCIN 1 year ago
problem is the aircondition start alone auto, app is dont work cos cant connect device,
By Dave 1 year ago
The AccuWeather part of the app doesn't work....not downloading anything...is stuck on 32 degrees and 5% precip
By Sharon Zwick 1 year ago
The temperature and humidity are not displaying on the app. I
By Sam Mat 1 year ago
Every time when I try to open the schedule on the app it shuts off
By Marwan A. Wehbe 1 year ago
App crashes when I open schedule. Reported by others on your website. Solutions you offered do not work. Problem started recently.
By StephenP 1 year ago
Every time I try to access the dehumidifier schedule via the app, the app shuts down. All other functions seem to work.
By John 1 year ago
Every time I try to access the dehumidifier schedule via the app, the app shuts down. All other functions seem to work.
By Topher 1 year ago
App keeps logging me out after less than 24 hours, using latest version on iphone 11, really annoying to keep having to log in and change from celcius to fahrenheit EVERY.DAMN.DAY
By Anthony 1 year ago
Unable to log into the app
By Cherie 1 year ago
When I change the temperature using the sliding dot on the circle, I get an error message as the AC unit is changing temperature: "lbs enter config is not enable"
By Kim Strohm 2 years ago
Getting the following errors Error 4031 sync device information failure -9999 operation failed I have reset my phone, my internet, deleted and reinstalled the app on my iPhone and I still can’t get it to work.
By David Souther 2 years ago
After 1 day app stopped working...system error...connection closed... unacceptable
By Edward 2 years ago
I cannot log into the app. I receive a pop up message that says "System error" and remain at the log in screen. Nothing happens other than the system error message. I tried Uninstalling and reinstalling the app and still have the same problem.
By Valentin 2 years ago
When i open de app i get this msg [4030] Sync device information failure and it won’t let me in
By Mark jolly 2 years ago
The app keeps crashing when I click into the air temperature logo. Please advise!
By Orelio 2 years ago
The app crashes when opened when pressing on the dan… it crashes and app quits. This was after the update. So please fix this because the app gives us more options than the remote can. Thanks!
By Brigette Barclay 2 years ago
After I’ve logged in, the first screen allows me to select switch on of air conditioner, if I select the actual air con to adjust the temperature, the app closes and brigs me my Home Screen of my phone. Then have to log back into the app again.
By Nathalie 2 years ago
I have the same problem when First I could turn on the app and when I go to the second page to change the temp it trow me to my iPhone home page and after I tried again now he said this account do not exist please help me
By Stevan 2 years ago
Respected, I installed the latest version of your app today (version 5.2.0420). When I run the app I can turn on the air conditioner (first application screen) but when I access to the second screen of application (air conditioning control temperature window) the app takes me very quikly to the home page of the phone. So far I have not had such problems in the operation of your app. Can please fix this error on the last version of your app? Thank in advance. Best regards
By TIMOTHY J. ALEX 2 years ago
I just purchased a new AC "U"nit. After a longer than expected install I finally got to set up the wifi. After multiple attempts, getting all set up and then quitting at 99% and finally having to make a call to Midea to find out they don't repair the wifi capabilities, I have to now return to store and get a new one..... this is totally unacceptable for a new product. And yet I must. Infuriating
By Richard 2 years ago
After logging in I am logged out again after several seconds with "Error Unable to verify account, please log in again". Every so often the message "[4042]: Control failed, please try again." pops up.
- Power button is easy to accidentally press
- App takes ~10 seconds to load the state of the ACs
- App often fails at controlling the ACs
- Doesn't match the screenshots in the App Store
- Doesn't integrate with real smart home ecosystems
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Complete guide to troubleshoot Midea Air app on iOS and Android devices. Solve all Midea Air app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GD Midea Air-Conditioning Equipment Co., Ltd., developers of Midea Air.
100% Contact Match
Developer: GD MIDEA AIR-CONDITIONING EQUIPMENT CO.,LTD.
E-Mail: [email protected]
Website: Visit Midea Air Website
Midea Air is one integrated app which published with Midea air category products; it is compatible with new version smart wifi module and connected with open cloud service. 1. Simply Control Midea Smart Air products: Comfort, Efficiency, and Safety. 2. 3. Remote Control: Obtain and Modify Your Home Air Quality Anywhere. 5.