Contact Midea Air Support

by CBazzAve

I have had to reinstall my unit each day and still spend time as it sends me error message after error message to just have the unit pop off line halfway through the day not giving me the ability to control my homes temperature with kids and animals in 100 degrees. And I own UNITS! Two!!! But have been told the app can only control one unit at a time. Customer service actually advised me in a serious tone to buy a SECOND phone to download a second app to be able to control both units. They also sent the wrong remote control for one unit. This app is not user friendly, does not maintain connection to the device, cannot control more than one device, and they blame your internet connection when my unit is next to my modem with 800mbps pumping into my house. This app and their customer service is complete trash. Only buy the unit if you want the shape of this air conditioner and you don’t mind controlling it by walking over to it each time there is a change like I’m back in the 1980s with a box television.

by Adam J Simon

The latest app update has dramatically reduced responsiveness and the ability to control the u-shaped window units. The app now takes ~10 seconds to load the state of the ACs, and often fails at controlling them once it does. They clearly don’t have developers in house who are capable of shipping working apps, or a QA team testing any of this, and from support requests, it’s obvious they don’t care about the connected functionality of their devices AT ALL. The screenshots in the App Store don’t actually match what the app looks like when you open it, which in my opinion should have meant it was rejected by Apple. Midea needs to give up on their own software, publish an open API for third party developers, and start supporting HomeKit / Google Home / Alexa. It’s truly the app that is holding back otherwise great hardware, and Midea’s stubborn insistence that they don’t need to integrate with real smart home ecosystems.

by Jh2517

I purchased two portable ac units: model MAP12S1BWT. The units themselves work great and the remote controls work well. But I bought the units for the smart technology. Both AC’s show up on my app. But only one stays connected. The other disconnects daily and the only way to fix is to unplug the ac and plug back in, then reset my app. I want to be able to turn my ac’s on/off when I’m not home. How can I do this when it keeps going offline. I’ve looked through the manual and all over the internet to see if I can fix it but find nothing except several other reviews stating the same problem. If anyone has any idea how to fix this I’d love to know. And like I said- one ac stays on, the other doesn’t. The one that doesn’t is the first one I hooked up. Thought maybe I set it up wrong but I’ve tried deleting it off the app and starting over but still have the same problem.