DigiWalk app not working? crashes or has problems?

DigiWalk Status

Last Updated on 2020-10-05 by ArtiCom GbR

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Common DigiWalk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DigiWalk app on iOS and Android devices. Solve all DigiWalk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DigiWalk iPhone Issues and Solutions

DigiWalk iOS app crashes, not working, errors
DigiWalk iOS app network issues
DigiWalk on iOS has black/white screen

DigiWalk Android App Issues and Solutions

DigiWalk has errors/crashing/not working
DigiWalk server network connectivity issues
DigiWalk has black screen

DigiWalk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DigiWalk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DigiWalk app crashes or not working on Iphone (iOS):

Close and restart the DigiWalk app on iPhone
Update DigiWalk app to the Latest Version for iOS
Uninstall and reinstall DigiWalk iPhone app
Update your iPhone to the latest iOS version

Fix DigiWalk on iPhone unable to connect to server/internet connection issues::

To resolve DigiWalk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DigiWalk black/white screen (blank screen) on iPhone:

Follow the DigiWalk iOS app troubleshooting guide Here →

DigiWalk Android App Issues and Solutions

Fix DigiWalk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DigiWalk app issues:

Force Stop the DigiWalk App
1. On android, goto "Settings" » click DigiWalk app. » click "Force Stop".

Update DigiWalk to the latest version on PlayStore

Clear DigiWalk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DigiWalk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DigiWalk.

Fix DigiWalk unable to contact server/ DigiWalk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DigiWalk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DigiWalk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DigiWalk on android.

Solve DigiWalk black/white screens issue on Android:

Follow the DigiWalk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ArtiCom GbR, developers of DigiWalk.

About this app

With media support such as audio, video, images and texts, you can give your tours even more visual experience. this app is an open platform on which everyone can implement their own tours or audio guides! Experience city tours, guided tours, audio guides or other exhibitions on your iPhone or iPad. With this app you have the opportunity to create your own personal tours or audio guides with ease. Choose from a diverse range of exciting tours or create your own personal tour. It does not matter whether it is an exhibition, a city tour or a closed tour with your friends or colleagues. Learn more about this app or even create your own tour now: app.