Universal Assistance Reviews

Universal Assistance Reviews

Published by on 2026-03-12

🏷️ About: About us Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since. Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world.


       


Overall Customer Experience 😎


🤬 Negative experience
79.6%

😎 Positive experience
20.4%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 273 combined software reviews.

Is Universal Assistance Safe?
Universal Assistance appears generally safe, but use with caution.
20.4/100

  Safety Analysis »»

Is Universal Assistance Legit?
Universal Assistance appears legitimate, though exercise caution.
20.4/100



Read 7 Customer Service Reviews 😠💢

4.5 out of 5
Beware of this company

This is a warning about how useless UniversalAssistance is and most import how you will probably waste the policy cost on a company that has a long list of non-disclosed-at-time-of-purchase exclusions.

Save your time, money and look elsewhere for coverage.

It’s 2023 and this HEALTH Insurance company doesn’t cover or care about mental health, furthermore they did not care whatsoever about the well-being of an 86 year old blind senior. What can you expect if they don’t see mental health as a priority and they HIDE, all the exclusions from the package you get from the travel agency? NOTHING. They did nothing and they did not care, all they were looking for, were ways to deny a very important return so that my mother could be ok.

Do not buy travel insurance from this company, they will gladly take your money and then they will find all the ways to deny your very crucial claim, while being rude and unprofessional.

Shame on UA, avoid and use other companies, like Assist Card or Allianz. Save yourself time, money and the aggravation of rude customer service.

No funciona

He tratado en varias ocasiones pedir asistencia médica, y no reconoce el país donde estoy. Y me saca de la aplicación

Pésima

Trato de entrar y se apaga sola. Pésima la aplicación y hoy pésimo el servicio.

Horrible

Método de entrada no está bien, no ofrece confianza y seguridad. Utilizar username y password como cualquier otra aplicación.

Desastre

Hace 1 hora que intento hacer una consulta , bajaron la calidad al hacerlo mediante una aplicación , no es tan funcional como antes

Seguradora boa mas o app deixa a desejar

Tenho que ficar trocando a localização pra acesse no iPad diferente do iPhone . Pra enviar solicitação de seguro muito demorado e vive dando erro nos arquivos mesmo convertendo no formado de PDf

VIP delay

Vip delay no me reconoce. Si preciso asistencia me reconocerá?



Is Universal Assistance Safe? 🙏

Universal Assistance appears generally safe, but use with caution. JustUseApp Safety Score for Universal Assistance is 20.4/100.
This assessment is based on our NLP analysis of 273 user reviews. Combined with the app store average rating of 4.5/5.


Is Universal Assistance Legit? 💯

Universal Assistance appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Universal Assistance is 20.4/100 .
This conclusion is based on analysis of 273 user reviews.




How was your experience with Universal Assistance? Post a Review




Features

In the event of a health mishap, legal problem, loss of luggage, passport or documents, a simple phone call sets into motion the most state-of-the-art assistance system.

Starting March 2018, Universal Assistance is part of Cover-More Group, the travel assistance and travel insurance division of Zurich Insurance Group.

Our global operations serve customers across five continents through our 24/365 multilingual call centers located across the world.

Born 40 years ago, our company has been providing comprehensive assistance services to travelers ever since.

  Contact Support
Developer:
Universal Assistance S.A.