Wetherspoon Reviews

Wetherspoon Reviews

Published by on 2024-10-02

🏷️ About: Order food and drinks with the Wetherspoon app, from your phone, and have them delivered to your table.   • Order a meal, a round of drinks or both – and we will bring them to your table.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
66.1%

👿🤬😠 Negative experience
23.5%

🙄💅🫥 Neutral
10.4%

~ from Justuseapp.com NLP analysis of 11,350 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Simple to use

- Works as expected

- Convenient and fast

- Affordable



Read 24 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

No Information No Assistance No Hope

2022-05-21

If you want to change the way a restaurant works, you need to teach the customer the new paradigm. Putting the information that the seated customer must now download an app to order food on a wrinkled T-Shirt that whisks past you infrequently or a T-Shirt of a disinterested person who is too busy having a personal conversation with another person wearing the same wrinkly T-Shirt is probably the least effective way to teach the customer your think-groups new method for ordering food. If we all must wait on ourselves: at least inform us that we must do everything besides cook.

Not intuitive

2022-06-22

Downloaded Wetherspoon , got the order in, and then went to pay. It didn’t like my American Visa card (not unusual due to the requirement for a signature which is not used in the UK). So I picked an Amex card and got through the ‘verified’ screen. What wasn’t apparent was the OK button that was hidden way down the page with no indicator showing we’d need to scroll down to find. So we kept sitting and waiting and when I went to check to the order found that it hadn’t even been submitted. Eventually we got it figured out but not a fan...

Hi-tech uselessness

2022-07-23

Maybe a great idea if you are a regular to Witherspoon’s but an otherwise pointless gadget that will be deleted from my phone as soon as I leave. During the time it took to find a free table, download Wetherspoon and order, three waiters/waitresses passed by but didn’t look my way. Then, you can’t stagger the order so all arrived almost at the same time and the waiter couldn’t find my table. Know where your tables are people... the only reason I even spent the time to write all this is that my plane is delayed.

Terrible idea

2022-08-24

Such a terrible idea to make the customer do all the work. At least offer a discount if you’re going to force them to sign away their private information and do all the work themselves.

Wasn’t even sure how or when the food would show up. When it did the wrapped up silverware had old dried food stuck to it. Thanks gatwick whetherspoon

Ridiculous and superfluous.

2022-09-25

A normal procedure for ordering would make the experience perhaps more efficient than excessive technological advancements. I have used Wetherspoon for my entire order, but cannot order a side of Parmesan cheese for my dish unless I go up to the counter and order that small condiment separately and lay for it separately. I would appreciate an atmosphere in which I didn’t feel like I am a walking, breathing itemized bill. Very poorly thought out. This also disincentivizes the waitstaff to be personable and helpful. I will never eat anywhere that uses this app again. Give me a McDonald’s ordering Automat. Better technology and service at McDonald’s for the value.

App is confusing and doesn’t allow much personalization

2022-10-26

We were unable to personalize our meals easily through Wetherspoon and it took way longer to order through this than it would have if we just were able to talk to a waiter. Not sure why Wetherspoon is being pushed except that it’s a probable attempt to mine data. I shouldn’t have to download an app to eat at a restaurant! Just let me order with a person!

Terrible app system

2022-11-27

The cafe seems ok, but the menu is somewhat limited and Wetherspoon system makes ordering very inflexible—no way, for instance, to indicate “no meat”. Wetherspoon also failed 3 times in the course of submitting a small order. And when one is laden with bags at an airport ordering at the bar is very inconvenient. You still have to go to a coffee bar for coffee, and then all the coffee machines were out of milk. I should have given this place 2 stars.

Miss the contact

2022-12-28

Missed out having the expertise of the service staff to ask questions, favorites , or changes . Unable to add a side of something once items added to cart . A lost opportunity to make a connection in a foreign country.

?

2023-01-29

You have to enter your credit card when you download Wetherspoon , but when you order, it won’t let you pay with that credit card. You have to take a picture of your card - which did not work in my case - or manually enter the card again. Very frustrating.

Very easy but lacks cash payment

2023-03-02

It was very easy to use. I just would’ve liked to pay with cash because I’m traveling overseas and had foreign money but had to use a card or PayPal.

Needs a little something

2023-03-31

So traveling to london quite often ive noticed with breakfast the eggs come fried over easy, REAL OVER EASY. There should he a add comment section to the order so you can request over hard or even ask for an extra glass or maybe even no sausage. Random things so you can still use Wetherspoon as intended i.e. not getting up and going to the bar. Other than that its great. Oh and BTW the food in the beaten docket and moon underwater (near edware) needs some work. Dry and old tasting.

Easy to use

2023-05-02

Simple to use. Works as expected. Convenient and fast. I can’t get over the affordability. Would love something like this back home in the states. Meets all expectations at the price.

Happy customer

2023-06-02

App was easy to find, download, and use. Got to my table, downloaded Wetherspoon , and ordered my food in under 5 minutes. Great model for other restaurants to follow.

Spoons saved my life

2023-07-04

I’m from America. I love spoons. I’ve been to 5 different ones and I don’t understand how expensive my night life is at home in comparison. Thank you for doing the lords™️ work.

Easy & convenient

2023-08-04

This makes ordering food and drinks easy and convenient, no need to flag anyone down order and purchase shows up...

A+

2023-09-05

Versatile, lively, friendly, and fabulous! Good variety of food, great portions, and quick service with a smile. Fantastic ambiance, too! It’s one (of too many) reasons I love Wellington!

Fantastic App for ordering

2023-10-07

Wetherspoon with its geolocation capability makes it the perfect app for ordering food at ‘spoons. Really easy to use and allows for Apple Pay.

Great app

2023-11-07

I love Wetherspoon

Card doesn’t always scan but heck of an app. I really enjoy wetherspoons and Wetherspoon just makes it that much more enjoyable. Keep doing what y’all doing for real.

Love it!

2023-12-09

For solo travelers, this is perfect. These pubs are always busy, you can find your table and then order. They don't have every guest ale listed on Wetherspoon , but that's a small inconvenience.

Waiting

2024-01-09

We have been stupidly waiting in line to order and noticed this sign afterward!! We ordered two pints just to see if it worked... they came out before my friends food! Awesome! We will look for this in the future!

It just works

2024-12-18

I rarely review apps, but Wetherspoon is great! Everything just works and is intuitive. I downloaded and ordered in just a couple of minutes, which was faster than my friend who went and ordered at the bar. Good work!

James
2022-11-09

After updating to iOS16 I tried ordering on the app only to get to payment and be told my basket has been emptied and everything reset. Tried again 3 times and then deleted and reinstalled app. Got the same thing each time so it appears that the Wetherspoons app not compatible with iOS16.

Kezza
2022-07-07

Apple user…when ordering a meal k can’t add drinks on the app. Pointless

Mark
2021-05-22

Discusting service waited over 45 minutes first order of drinks then when complained told its standard and said its its now over that time and was made to feel wrong to complain then next drink took longer even thou the pub in canary wharf was shorter with customers and waiting time and feel its a controlling mechanism to stop joe public enjoying a night out after all the rubbish we have abided to for a year what a nightmare



Is Wetherspoon Safe? 🤗🙏


Yes. Wetherspoon is very safe to use. This is based on our NLP (Natural language processing) analysis of over 11,350 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Wetherspoon Is 73.8/100.


Is Wetherspoon Legit? 💯


Yes. Wetherspoon is a totally legit app. This conclusion was arrived at by running over 11,350 Wetherspoon User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Wetherspoon Is 85.4/100..


Is Wetherspoon not working? 🚨


Wetherspoon works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Wetherspoon? Post a Review




Features

Order food and drinks with the Wetherspoon app, from your phone, and have them delivered to your table.

• Order a meal, a round of drinks or both – and we will bring them to your table.

• Take advantage of the reorder function to purchase rounds, when in a group.

• Paying is simple: use your card, PayPal or Apple Pay.

  Customer Service/Support
Developer:
JD Wetherspoon plc