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Company Name: JD Wetherspoon plc
About: J D Wehterspoon is a hotel and pub chain in the UK and Ireland.
Headquarters: Watford, Hertford, United Kingdom.
Wetherspoon Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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E-Mail: [email protected]
Website: 🌍 Visit Wetherspoon Website
Privacy Policy: https://www.jdwetherspoon.com/pubs/order-and-pay-app/app-privacy-policy
Developer: J D Wetherspoon plc
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6 Most reported problems 😔💔
frustrated have serious problem as result of action of pub manager, tried telephone and e-mail without any success. please contact me before I escalate my problem further. I can be contacted on 07449335523.
I was in Tanners Hall on the afternoon of 25/09/25. I am an NHS powered wheelchair user as I have significant mobility issues and frail. There as a shouting match between a regular customer and a duty bar manager (Hanner). With 3 tables between them and I was in the middle table. I understood the issue between them, but I was disgusted to how publicly this issue was made. However, my issue is that I am a vulnerable customer and was in my assessment of the situation at substantial risk if the situation escalated. It would seem I was disregarded by the duty manager, which is not how I understand the policy of the company states. It's about keeping people safe.
Hi. After updating the app yesterday, [06/08/2024], I cannot get past the Terms and Conditions page. Before the update the app was fine. Thanks.
Ridiculous and superfluous.
by Forrester123
A normal procedure for ordering would make the experience perhaps more efficient than excessive technological advancements. I have used the app for my entire order, but cannot order a side of Parmesan cheese for my dish unless I go up to the counter and order that small condiment separately and lay for it separately. I would appreciate an atmosphere in which I didn’t feel like I am a walking, breathing itemized bill. Very poorly thought out. This also disincentivizes the waitstaff to be personable and helpful. I will never eat anywhere that uses Wetherspoon again. Give me a McDonald’s ordering Automat. Better technology and service at McDonald’s for the value.
No Information No Assistance No Hope
by DisgustedByOberthinkUnderthink
If you want to change the way a restaurant works, you need to teach the customer the new paradigm. Putting the information that the seated customer must now download an app to order food on a wrinkled T-Shirt that whisks past you infrequently or a T-Shirt of a disinterested person who is too busy having a personal conversation with another person wearing the same wrinkly T-Shirt is probably the least effective way to teach the customer your think-groups new method for ordering food. If we all must wait on ourselves: at least inform us that we must do everything besides cook.
Not intuitive
by Myersda
Downloaded the app, got the order in, and then went to pay. It didn’t like my American Visa card (not unusual due to the requirement for a signature which is not used in the UK). So I picked an Amex card and got through the ‘verified’ screen. What wasn’t apparent was the OK button that was hidden way down the page with no indicator showing we’d need to scroll down to find. So we kept sitting and waiting and when I went to check to the order found that it hadn’t even been submitted. Eventually we got it figured out but not a fan...
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