MyBSWHealth Reviews

It’s a valuable tool in many ways. It shows me the appointments I have coming up. It lets me send and receive messages to my providers whose response rate is phenomenally prompt. It reminds me which key health tasks have been done or need to be done in a quick visual. I’m able to add my flex card and make payments. I was with another practice for eight years which used Healow. Healow was not as easy to use nor as comprehensive. There were messages that my provider sometimes missed. I was almost going to return to that practice because familiarity, ya know? Their appointment availability was usually quicker to see my provider but MyBSWHealth was a key factor in deciding to stay with the BSW
Health system. Every provider I see can access all my records and I can easily, too. I can see the after visit summary. The doctors follow up with me in ways and I feel in control of that information in ways that I did not feel with the other practice.

Honestly I don’t know how I managed my five daughters’ medical needs before MyBSWHealth was available for full clinical services ranging from refills, appointments, records and more! Now with the recent update it seems that we can start e-visits which means we’ll make the 2.5 hour commute from San Antonio much less frequently, saving even more time and increasing the expanding conveniences offered by MyBSWHealth to the general public! I have maintained my childrens’ medical care with Scott & White for 17 years now and considering their excellent staff of pediatricians, and their optimal performance of medical services, it’s been worth the extra time and effort needed for the past five years since we relocated out of the area to keep them under the S&W family medical care program! So not only do I recommend S&W but it’s app also deserves a hands down, five star, two thumbs up review imo!

Anything looking like a Instagram screen is an automatic sign of a lack of seriousness. Critically, I can’t print or make digital copies for email attachments of test results in a business document format. Jpeg pictures of several pages of what should be a two page business style document is a serious limitation.

Why? I have non-Baylor physicians who need to see the professional medical level documents, my chart effectively, in order to avoid duplicated tests and keep my treatment plans with them current. I am own medical care coordinator. I need help on this not hip graphic hubris.

Speaking of: use the entire screen. Present my information in the largest, boldest and highest contrast form possible. Many of us use the puny screens on phones or tablets (don’t even think of responding with device accessibility settings) and need your best graphic presentation in the original form. Medical stuff is serious business and should look like it. Forget flash, bling and style. It is, after all, my information and I pay you to present it as well as create it. It’s time for you to meet this requirement with business and scientific clarity.

It’s been awhile since I’ve used MyBSWHealth, and I wanted to try and see where my blood lab results were versus where they are now (recently started to eat better and exercise and I’ve lost almost 30 lbs). I can’t see anything at all. When I log in, it gives me an ‘Error: 50’ message but continues through to MyBSWHealth . I can’t see anything. No messages, no due balance, nothing. The only things I see are ways to add pharmacies, and the nearest pharmacy to me. When I tried to Find Care, it let me search only to show me a glimpse of the search results, then glitch and make me have to restart MyBSWHealth to try again only for it not to work again. I even tried deleting MyBSWHealth and reinstalling, yet I get the same problem. I’m not sure what happened between the span I wasn't using MyBSWHealth, but it’s useless now. I really wish they would’ve left MyBSWHealth as it was. It was a great app that had a lot of information at your fingertips before and now it gives you absolutely nothing.

I won’t be using MyBSWHealth anymore until I can actually use it again. For now, I’m deleting it from my phone. Very disappointed.

Enough cannot be said about the super quality of service you will experience at any of the Baylor Scott White clinics or Hospitals Their physicians, nurses, staff and volunteers are there with one purpose and that’s to make sure You receive the best medical, personal assistance,and relationship necessary to make your needs met with the utmost respect and care necessary; so when go home you have the satisfaction that Baylor Scott White knows you! A patient and not a Number You have a Doctor or PA and Nurse who genuinely cares.
And, with My Chart, where ever you travel you have your records at your fingertips. Hassle free. I almost forgot short on cash , inquire about how they can help in that time of need. We never know when we that unexpected can happen. So Ask! I am sure your needs are important to Baylor Scott White. I am proud to be a patient of 4 their finest physicians.

MyBSWHealth is next to useless except for marketing. It says you can send messages but it’s misleading. It’s only good for finding more business/keeping you coming back to them. If you need to send a message forget it. Like if you need a copy of your medical records, for example, you have to find a recipient to send to send the request to.

The only good thing MyBSWHealth provides is a phone number. All this wonderful technology blah blah comes down to having to call someone on the phone and you know how that goes. You call, hold, ask a question, hold, find out you need to call yet another number, hold, oh wait they’re out to lunch, call back and hold later. You’re better off to delete MyBSWHealth and Google the phone number. Oh well, it does show a few test results but what good are they? What am I going to do with that? It just encourages another friggin appointment which is all they are after.

It’s ridiculous in this day and age that we have to to call someone live for a simple question. Two people have to stop whatever they are doing at a certain time and connect over the phone. How archaic is that?

And why would I want to go back there when they spilled debris in my gi tract during a gallbladder op requiring a second operation the next day? Or was it the excellent diagnosis of “You’re stressed out, go home and relax” only to be doubled over days later? Or not getting any pain relief because doctors are terrified and 100% submitted to ignorant politicians.

I had my first appointment yesterday. I am so very pleased with this appointment. Dr. Makdumi was extremely easy to talk to and concerned about my issues. She was very invested in assuring my health needs were heard. I was very apprehensive about seeing a Rheumatologist after prior experiences, but Dr. Makdumi made me very comfortable. Her follow up was just as impressive. I am 58 years old and I have seen many doctors in my time. I am very pleased to write this review for such an awesome doctor. The staff was very friendly and professional! Best first appointment ever!! Thank you Dr.!!!

We can not email our doctors, can’t get access to my payment information, drug list, previous visits, upcoming visits, etc. Today that information was Not accessible. This is terrible doctor/patient communication. The previous MyChart was extremely easy to use. Please bring it back. If the executives did not like it, I’m sure you like even less losing patients to other facilities. MyChart, the way it was, made us enjoy BSW because of easy access to our information. So if emails were not to a doctors performance, hire more doctors. You can not operate a successful business like this “new and improved” system.
Bring back the older version, it worked.
EDIT:
IT TOOK A NURSE TO SHOW US HOW YOUR NEW MESS WORKS. YOU SHOULD HAVE HAD SOME KIND OF TUTORIAL TO HELP EVERYONE MANEUVER THIS SITE. !!!!!! SHAME ON YOU FOR NEGLECTING THAT. I HATE THAT TYPE OF SHOPPING AND HUNTING. NOW I HAVE BEEN DEPRIVED OF INFORMATION THAT I NEEDED EARLIER.

My husband works for Baylor Health so he has employee insurance. We are both signed in with MyBSWHealth and when we view our claims it shows us under the employee insurance EQA. That’s where that ends. When we try to search for an in network doctor it doesn’t always pull up tier 1 doctors for our EQA. Today I was informed that the only doctor I could pull up under cardiology is not tier 1 and I need to get referred to another doctor who is. I’ve already waited over a month for this appointment and now I’m starting over again. My heart health has been getting worse. I’m facing another long length of time due to MyBSWHealth not pulling up the doctors under our plan. I don’t know if I can wait that long. This is a very inconvenient situation. EQA needs to be set up in this.

I also don’t like that we can’t link our children with our account. THR has the ability to do this and Baylor doesn’t. It would be nice to have this feature.

I’ve been using MyBSWHealth for a few years now but recently I linked my children's profiles to my main profile and it’s not working well at all. When I go to view their stuff it brings up my information most of the time. When I try to message one of my children’s doctors it says the message is for me and it will not let me change it to their name so I can message their doctors. At first it wasn’t too bad and it wasn’t happening too often but now it’s happening every time I get on MyBSWHealth and it’s frustrating. I receive a message from one of my kids doctors on MyBSWHealth and then I go to MyBSWHealth and I can’t view it even though I’m selecting one of my children's names. Again it keeps bringing up my information after I select the profile that I want to view. MyBSWHealth is great for just one person. I would not suggest MyBSWHealth if you are planning on keeping up with any of your other family members profile.

Set this up once when I first got set up with my doctor. Login was saved in phone. A year later I saw the doctor again and my account was gone and had to get set up again. Went a long time not seeing doctor. Saw him recently and got a notice that my labs were ready and I could view them. Again I couldn’t log in. Im so wiped out I can’t even use “Forgot Password” or “Forgot Login” although I didn’t forget them. If you’re a hypochondriac and constantly log it it might be good but if you see a doc once a year or so forget it. I work with computers as my job maintaining employee accounts for a large hospital network so I’m pretty computer savvy but even I hate this system. Expecting employees to maintain accounts is one thing but expecting patients to maintain logins for the rare times they see their doctor is a pain. I say just put my labs in the snail mail!

The new “updates’ have print so small they are impossible to read. And my doctors did not import from MyChart & you have no link to add doctors! Plus it only displays one appt instead of all upcoming. MyChart design is far superior to new app. Please stop letting Millennials design your websites! Their small print infatuation is ridiculous, unwieldly, & totally useless! If one expands the print then you can’t see the whole line.

Plus BSW’s billing system is still a mess because it doesn’t display your total balance, just for each individual procedure. So you end up waiting for insurance to decide whether to pay & then it’s past due. BSW could collect a lot quicker if they would give a running balance like every other billing system!

I have been extremely happy with MYBSW experience. I would have given five stars except for the problems I had getting set up with your MYBSW app. It was not user friendly for seniors. It was a bit frustrating at times, and after all, I am in the ‘over 65’ 1B slot. I will mention that this would be especially hard for ‘seniors’ without a cell phone or computer. But once past that, everything went extremely smooth from the time we drove in the lineup to get signed in, to the actual time we received our shot, everything went extremely smooth. Thank you BSW for an easy experience. Well done.

Most apps should be intuitive, right? Now I am going to have to call user support or get to an online manual. MyBSWHealth was okay for onesie-twosie medical care. After a major heart surgery and rehab, it became ridiculous. A ton of test results hit my app (4 days’ worth of blood results, readings, summaries from ICU, regular hospital floor, anesthesiologist, surgeon, daily nurses) and offices kept scheduling appointments with me. I couldn’t keep up. Results and appointments are not sortable or readily identified, so I had to click on dozens of test results and appointments. So easy to lose track of where you are on MyBSWHealth . Developers need to keep this situation in mind.

Direct connection to your physician’s and their staff. Reminders for your appointments. All your test results go directly onto your page, most with enough information to understand the complex. Open your app and you get answers with the ability to communicate directly with someone able to help. Fast, easy, and complete, I’m proud to be a part of the Baylor team who designed this valuable communication experience.

I love MyBSWHealth, but recently I am having trouble viewing my sons’ information. For example, when I click on messages and try to switch to see messages for one of my son’s the messages for me are still appearing. This is for the appointment category as well. I have to actually use the website link to check their information instead of MyBSWHealth . Hopefully this can be resolved soon. I restarted my phone multiple times just in case there was an error on my end, but that doesn’t help. I used to be able to view our information with ease, until a couple of weeks ago

It is hard to remember how we lived before we started using MyBSWHealth. Never worry about losing a scheduling card as it adds them right to my calendar. Test results available as soon as lab has them completed so I have time to think about what I want to ask the doctor about them. After appointment comments so you are reminded what my doctor requested or told me to do. Always have my list of medications with me. Whoever developed MyBSWHealth should get a pay raise.

I am always impressed with the providers prompt and caring responses. When I have any issue or concern, I am able to contact them with full assurance I will receive the assistance I need. Their informative and precise response typically assuage my concern. No better medicine than their obvious care. I always can count on the professionalism of any staff I encounter, from desk clerks, phone schedulers, to actual nurses and doctors. A big thank you to all!

We went to clinic. Dr referred us to hospital to give blood test. 5 days passed and one of the result was not ready yet. They told us that they forgot to examine blood samples for ESR. We tried to talk to doctor but we were asked to pay again for the visit. We wanted to see the test results and recommendation about the health problem. But they didn’t send us as an email. We went to clinic one more time and saw a nurse, discussed about test result, she did not know anything what the test results were about and the abbreviations stand for. She told us to wait and went back to ask to the doctor, than secretary told us that we can go now because nurse was not gonna say anything. We really disappointed. Overall we felt that they tried to get rid of us.

The old app was very user friendly and everything was at your fingertips. You could access your medical records, make an appointment, get test results and talk to your doctor and everything was laid out very clearly. MyBSWHealth is THE most complicated and confusing my chart app I have ever used. I have been using it for awhile and I still have not gotten used to it. Nothing flows or makes sense to me. You get into one section and it pops you out completely, the sections as where to access information is not logical and when I think information should be in a particular place it is not. I absolutely am totally frustrated with MyBSWHealth. It is very time consuming and difficult and I do not like the way it is laid out.

As another patient said before this USED to be a great app. My husband and mother could go on and look at labs, visit notes, etc. it’s ridiculous. I have been diagnosed in October of 2017 with a new illness. I’m seeing multiple providers for this issue. I required about 10-12 vials of blood to be drawn. I have a port because my veins are useless. So 2 of my other specialists sent lab requests over to Texas Oncology because they drew from my port. These were extremely important tests. It’s been over a month and not only have the labs not posted but there was no mention of my low iron that I have treatments for. In addition my physician got a little agitated saying that having all those tests run there was not going to work. He said he doesn’t read those labs and since it’s under his name he could be liable. Well, ok they are the ones who suggested this because it’s nearly impossible to draw from my veins. So I’m kinda stuck. I’ve sent messages thru this ridiculous “portal” which was the one thing baylor had going for it and now it’s useless too. Lastly I have a patient portal thru Texas Oncology and it’s no better. I don’t know what happened but it’s a real shame and disappointment because you can never get info by calling dr or nurse. Standard is “ let me pull that up and I’ll call you back or I’ll send results to your email. You are forgotten before the phone hangs up!

I am so grateful for Dr. Issac! Being listened to by a highly skilled, well educated, kind Doctor rates highly in my book! Due to an episode that led to the ER and then discovery of 99% blockage in my heart, brought us Dr Issac!! Not one week has gone by since August 23 that I have been thankful and praising his actions and mentioned his name to friends and family! Yes, he is busy, yes he is still ready to sit and explain what he is seeing and working on in my case! He is a real God-send for me! Thank you from the bottom of a grateful heart!

Health records in the Apple Health app, such as results from lab tests, would require manually adding BSW as an account inside the Apple Health app were BSW available in the list of providers, but they’re not in the list. I know this because my previous PCP, Austin Regional Clinic, is in the list, and my lab results from them are in Apple Health because I added them via that extra manual step. And it’s good that they are, because at my last physical, which was at a BSW clinic and not ARC, I could show the doc my previous records from ARC. As for BSW, none of the data from my last physical is available in Apple Health. This is extremely annoying, because my bodyweight scale, my nutrition tracking app, my blood pressure monitor, my Apple Watch, and my previous health records all feed into Apple Health. Not BSW, though. Not BSW. Absolutely disappointing.

I have never had any issues with The doctors or nurses, clinic staff in back. My issue is with the front desk. Made an appointment because I wasn’t feeling well only to be told that I can’t be seen because I didn’t have copay. I asked to make the payment on Friday and was told I would have to reschedule, even offered to pay half. Asked it I could get dr note for work showing that I did come up here and was told no. No compassion at all in regards to patient health from front staff. Was told I had a bad debt for $41 when you look at MyBSWHealth it stated $0 balance and have been in office in past and NEVER was told about this so called balance. I asked if I could have my records sent to me and was told I would have to pay for them. My family will be finding another office!

I have had a every bad experience with other hospitals and Dr’s with bed side manors or just to listen about what’s going on with me . I have literally waited a whole year just to go back and see Dr.’s at Baylor Scott and White !! Having MyBSWHealth with Baylor Scott and White this is awesome , you get excellent response back from a doctor or nurse you get to see your labs and anything else . Everybody replies within five minutes I wouldn’t go anywhere‘s else I love Baylor Scott and White!!

When I first downloaded MyBSWHealth it worked great. I could easily switch between my info and my children’s. Since then they have done an update and I can no longer switch. In fact it says my name but has all of my sons info and I can only communicate with his doctor. It shows MyChart is linked but it’s no where to be found. I had to log on through the actual website to get to that aspect. I also don’t like that the MyChart app pushes me off to MyBSWHealth as I have other doctors that aren’t BSW that I’d like it all to be linked into one app. MyChart won’t let me even login to it at all.