How to Cancel Freshdesk Support Desk

App should have features in web version, such as reports and settings areas - these are missing entirely from the mobile app. This app could be so much better for mobile users - which it is built for but is scaled down to the functionality of a Tier 1 CRM app in terms of functionality. You can: Create a ticket, look up a ticket, edit a ticket (needs reorganization to bring group/user fields next to each other) — but that’s about it. This hardship has bestowed frustration among the people in my land. I cannot silence them much longer!! They rant about how power-users, those who heavily rely on your system in the office also need to have the same feature set and functionality on the go!! Where, oh where, are the reports and settings?! 🥺😭 ——Please Help! P.S. - I also wanted to thank all those involved in creating the mobile app!! Fresh is so much better than our previous CRM. Unbelievably better. Our staff utilization rate is amazing — which shows that our employees feel the same! Remarkably, our company has become more efficient while generating more operational data than ever before. It’s a VP’s dream... Until next time, Timothy, VP Operations for TC/LLC

I’ve ever written a review on an app in my long history of a iPhone user but this new version of FreshDesk is horrible. When it updated on my phone I was excited because first glance it looked visually better but as others have pointed out it’s buggy, unstable and html emails get cut off making them unreadable which is a problem since we respond to several off hours emails directly from the app. I emailed customer support and they didn’t seem to know what I was talking about, which was very disappointing. Not so happy right now as I can’t respond to any customers who use any of our web forms which are generated via HTML

After using FreshDesk for over a year I’ve been using the app regularly from my mobile devices to respond to tickets. After last weeks update typing a response is no longer possible. There is a glitch not allowing me to type or a send button doesn’t appear either. This is unacceptable. I’ve login in and out multiples and even deleted and reinstalled the app to no avail. Dev please get this fix ASAP.

The app works well, one feature I think would be beneficial to have is the ability to bulk manage tickets, either bulk delete, or bulk mark as spam. Something like that would be great. It’s not great if you have a lot of tickets to catch up on.

Update: Reply started working again a couple of days later. Not sure if there was a new release or ... but it’s back to how it used to be. So, back to 4 stars from 1. Original: The app updated two days ago and now I can’t reply to any tickets. I can see them, add a note and forward them, but the option to Reply is hiding somewhere beyond my abilities to find it. Please restore this most critical feature!