How to Cancel Freshdesk Support Desk

How to Cancel Freshdesk Support Desk

Written by on 2023-02-13

We have made it super easy to cancel Freshdesk Support Desk subscription
at the root to avoid any and all mediums "Freshdesk" (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel Freshdesk Support Desk?


Complete Guide to Cancel and Delete Freshdesk Support Desk

A few things to note and do before cancelling:

  1. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  2. Cancelling a subscription during a free trial may result in losing the trial account.
  3. You must always cancel a subscription at least 24 hours before the trial period ends.


How to Cancel Freshdesk Support Desk Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the Freshdesk Support Desk (subscription) you want to review.
  3. Click Cancel.

How to Cancel Freshdesk Support Desk Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on Freshdesk Support Desk (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel Freshdesk Support Desk Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Freshdesk Support Desk app and then click on "Cancel Subscription".

How to Cancel Freshdesk Support Desk Subscription on Paypal:

To cancel your Freshdesk Support Desk subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "Freshdesk Support Desk" or "Freshdesk" to cancel.

What to do if you Subscribed directly on Freshdesk Support Desk's Website:

  1. Reach out to Freshdesk - the company behind Freshdesk Support Desk directly: Get all Freshdesk Support Desk's contact details here

  2. Visit Freshdesk Support Desk website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Freshdesk Support Desk account:

  1. Reach out directly to Freshdesk Support Desk via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Delete Freshdesk Support Desk from iPhone:

To delete Freshdesk Support Desk from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Freshdesk Support Desk until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Freshdesk Support Desk app.

Delete Freshdesk Support Desk from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose Freshdesk Support Desk, » then click "Uninstall".


Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Support Desk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk Support Desk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.

Reviews & Common Issues: 5 Comments

By xtimothyl

VP Operations - wants, needs, and feature ideas!!!

App should have features in web version, such as reports and settings areas - these are missing entirely from the mobile app. This app could be so much better for mobile users - which it is built for but is scaled down to the functionality of a Tier 1 CRM app in terms of functionality. You can: Create a ticket, look up a ticket, edit a ticket (needs reorganization to bring group/user fields next to each other) — but that’s about it. This hardship has bestowed frustration among the people in my land. I cannot silence them much longer!! They rant about how power-users, those who heavily rely on your system in the office also need to have the same feature set and functionality on the go!! Where, oh where, are the reports and settings?! 🥺😭 ——Please Help! P.S. - I also wanted to thank all those involved in creating the mobile app!! Fresh is so much better than our previous CRM. Unbelievably better. Our staff utilization rate is amazing — which shows that our employees feel the same! Remarkably, our company has become more efficient while generating more operational data than ever before. It’s a VP’s dream... Until next time, Timothy, VP Operations for TC/LLC

By NewYawkSeahawk

New version is horrible

I’ve ever written a review on an app in my long history of a iPhone user but this new version of FreshDesk is horrible. When it updated on my phone I was excited because first glance it looked visually better but as others have pointed out it’s buggy, unstable and html emails get cut off making them unreadable which is a problem since we respond to several off hours emails directly from the app. I emailed customer support and they didn’t seem to know what I was talking about, which was very disappointing. Not so happy right now as I can’t respond to any customers who use any of our web forms which are generated via HTML

By WizzlePro

Cannot respond to tickets via app

After using FreshDesk for over a year I’ve been using the app regularly from my mobile devices to respond to tickets. After last weeks update typing a response is no longer possible. There is a glitch not allowing me to type or a send button doesn’t appear either. This is unacceptable. I’ve login in and out multiples and even deleted and reinstalled the app to no avail. Dev please get this fix ASAP.

By Rakeem29

Good, could be great

The app works well, one feature I think would be beneficial to have is the ability to bulk manage tickets, either bulk delete, or bulk mark as spam. Something like that would be great. It’s not great if you have a lot of tickets to catch up on.

By mikemee-x

Fixed: Most recent update removes Reply

Update: Reply started working again a couple of days later. Not sure if there was a new release or ... but it’s back to how it used to be. So, back to 4 stars from 1. Original: The app updated two days ago and now I can’t reply to any tickets. I can see them, add a note and forward them, but the option to Reply is hiding somewhere beyond my abilities to find it. Please restore this most critical feature!

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