delete Visual Support

How to Delete Visual Support

Published by SightCall on 2023-12-19

We have made it super easy to delete Visual Support account and/or app.


Guide to Delete Visual Support

Things to note before removing Visual Support:

  1. The developer of Visual Support is SightCall and all inquiries must go to them.
  2. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like SightCall holding their data to delete it. The law mandates that SightCall must comply within a month.
  3. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that SightCall delete any data it has on you or risk incurring a fine (upto 7.5k usd).
  4. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.


         


How to delete Visual Support account:

Generally, here are your options if you need your account deleted:

Option 1: Reach out to Visual Support via Justuseapp. Get all Contact details →

Option 2: Visit the Visual Support website directly Here →

Option 3:   Contact Visual Support Support/ Customer Service:

  1. 100% Contact Match


  2. 100% Contact Match




How to Delete Visual Support from your iPhone or Android.


Delete Visual Support from iPhone.

To delete Visual Support from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Visual Support until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Visual Support app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Visual Support from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Visual Support, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Have a Problem with Visual Support? Report Issue

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What is Visual Support?

The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen. To use this application you must be invited via SMS or start the interaction from a webpage. To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session. During the interaction you can leverage advanced capabilities as: - HD Audio - Video frame rate auto adapt - Screen sharing and co-browsing - Live remote pointer - 2 ways drawing and annotations - Pause video, photos and picture saving - Session recording The app does not allow the remote agent to access any data stored on your device.



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