How to Cancel Duo

How to Cancel Duo

Written by on 2020-12-07

We have made it super easy to cancel Duo Mobile subscription
at the root to avoid any and all mediums "Duo Security" (the developer) uses to bill you.
Now let us get into the crux of this guide.



How does Duo's Cancellation Policy make you feel?



Complete Duo Mobile Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac
  4. Cancel via Paypal
  5. Cancel on Website
  6. Delete Account
  7. Delete App on Iphone
  8. Delete App on Android
  9. Cancellation Policy





There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Duo Mobile subscription at the root to avoid any and all mediums "Duo Security" (the developer) uses to bill you. Now let us get into the crux of this guide.


   



Stop Ridiculous Charges.

Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.





How to Cancel Duo Mobile Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Duo (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Duo Mobile, then it's definitely canceled already. It won't be renewed anymore).





How to Cancel Duo Mobile Subscription on your Android device

To cancel Duo subscription on Android, you need to realize that deleting the Duo app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Duo Mobile subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Duo subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.


How to Cancel Duo Mobile Subscription on a Mac computer.

To cancel Duo subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Duo Mobile app and then click on "Cancel Subscription".


Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel Duo Mobile Subscription on Paypal.

To cancel your Duo subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Duo Mobile" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Duo Mobile.
  6. Then click "Done" on the verification page to complete the unsubscription.


What to do if your subscribed directly on Duo's website?

Here's how to cancel your Duo subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Duo Mobile's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact Duo Mobile here →
  2. If the company has an app they developed in the Appstore, you can try contacting Duo Security (the app developer) for help through the details of the app.


How to delete Duo account



You might have created an account on Duo during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.



Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Duo via Justuseapp. Get all Contact details →

  2. Check Duo's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:
    https://www.duosecurity.com/legal/open-source-licenses

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.



Bonus: How to Delete Duo Mobile from your iPhone or Android.



Delete Duo Mobile from iPhone.

To delete Duo from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Duo Mobile until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Duo Mobile app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.


For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Duo Mobile from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Duo Mobile, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.


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Duo's Cancellation Policy.

Our crowdsourced data from Duo and Justuseapp users, shows that it is Unknown: Awaiting ratings to cancel a Duo subscription.

Have you rated? If you haven't rated Duo, Rate it here →.



What is Duo Mobile?

Duo Mobile works with Duo Security's two-factor authentication service to make logins more secure. The application generates passcodes for login and can receive push notifications for easy, one-tap authentication on your iPhone, iPad, or Apple Watch. Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes. Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work. You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time. License agreements for third-party Open Source libraries used in Duo Mobile can be found at https://www.duosecurity.com/legal/open-source-licenses.



Have a Problem with Duo Mobile? Report Issue

Leave a comment:



Why should I report an Issue with Duo Mobile?

  1. Pulling issues faced by users like you is a good way to draw attention of Duo Mobile to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Duo Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Duo Mobile.


User reviews of Duo


  • By ASkylitDrivePwNz!!!
    5

    Yo these reviews are brutal

    I haven’t actually used the app yet and I’m annoyed I have to, but speaking realistically, 2FA is just a way for school to keep everyone’s data safe. It’s a fairly aggressive answer in my opinion, but I’m sure it’ll be effective. That’s a whole other thing hackers would have to infiltrate. So I’ll deal with the inconvenience. But MAN the reviews are harsh. Kudos on whoever’s job it is to respond as the developer to reviews, you’re definitely catching all of them. I gotta ask, is there like a script you follow for most sorts of responses or is every response organic? Because some of the responses seem clearly prepared and almost glib to a certain extent, but others (especially responses to unnecessarily critical reviews) tend to be eloquent, but thorough in response to the defense of the service. When I read it I’m thinking “Man this guy really wants to try easing peoples uncertainties with the product.” So kudos!



  • By mnkjrdgyrgh
    5

    A great option for 2FA

    Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...



  • By icewalker90
    5

    Love it - but Apple Watch app seems to have a bug

    Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience!



  • By Mr.Millian
    5

    One of the most convenient 2 factor authentication apps

    We were told to use this app for 2 factor authentication by my university. I checked the reviews and saw a lot of very poor reviews and kind of went “oh no.” These reviews as far as I can tell now are mostly just people who were also required to use the app, and had never used two factor authentication before. The app has been bug free for me and has the most convenient approach I have seen. They are complaining about two factor authentication as a system and being required to use it, not how well the app functions.



  • By PensionFund
    5

    Don’t believe the naysayers

    If you read the negative reviews, you’ll see people are complaining about two-factor authentication (2FA) in general. Yeah, it is an inconvenience. The advantage is increased security. Most of these people should be complaining with their IT departments or any service that requires it. Unfortunately, Duo is what they see when inconvenienced and this blame Duo. If you ever had to use a different 2FA provider, then you would realize that Duo Security is leagues better than anything else out there.




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