How to Cancel Club Pilates

Our crowdsourced data from Club Pilates and Justuseapp users, shows that it is Very Difficult to cancel a Club Pilates subscription.

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Welcome to the Club Pilates App! Download the app to maximize your membership with the Club Pilates community. Find and favorite your preferred studios, classes, and instructors to personalize your Club Pilates experience. Great app features: - A personalized home screen that highlights the information most important to you, including upcoming classes and goal progress. - Easily book classes and join waitlists - Explore our interactive studio map to find your nearest Club Pilates. - View your upcoming classes in our in-app schedule, and manage your membership in the app. Workout Tracking - Apple Watch app allow you to view your schedule, check-in for class, and track your Club Pilates workouts - Integrates with the Apple Health app so you can view all your progress in one convenient place

• 
  By KAREN R crotty

  suspended membership due to covid and other issues. told i would advise when i could rejoin crowds
  my membership was again charged. I have been to 0 classes in 2021 and have been charged 229 x 3 !! ridiculous
  i want this membership cancelled immediately and my money refunded.
  I appropriately advised the club of my medical condition Bad form.




• 
  By Yevgeniya Moldavskaya

  Yevgeniya Moldavskaya
  464 Neptune Ave #17 D
  Brooklyn, NY 11224
  email: [email protected]
  cell: 917-400-1736
  
  
  To:
  Club Pilates Corporate
  17877 Von Karman Ave, Suite 100
  Irvine, CA 92614
  
  Club attended: Sheepshead Bay
  1635 Sheepshead Bay Rd
  Brooklyn, NY 11235
  Date: 04/08/2022
  CC: Allison Beardsley, Club Pilates Corporate, Manager of Sheepshead Bay office (I was not provided with her name).
  
  To Whom It May Concern: My name is Yevgeniya Moldavskaya. I recently joined Club Pilates on Sheepshead Bay in Brooklyn area. I bought a package of 8 classes and carefully reviewed (having the staff present) all the paperwork, prior to signing 3-4 pages of paper/digital applications. I was shown how to upload the app, register, and book a class and cancel a class, in case I am not able to attend.
  To book a class it is quite simple, you find a date, a desired instructor and pick a type of a workout class that best suits your needs. I was eager to try 5-6 different instructors and different classes to see if I like the classes, and further want to continue with the extension of my membership past the initial 8 classes. I booked 8 classes that same day with different instructors, all of whom were recommended to me by my friends.
  I worked my own schedule around to be able to make it to these specific classes with these instructors. I paid for THESE classes. Today 04/08/2022 I was booked with : trainer Vicky, time 12:1pm, class: CP reformer flow 1. I arrived to the class on time and was eager to try my workout with Vicky. Once the class started Vicky introduced us to a trainee (I forgot her name) and told us this young lady is still in training and will be 'helping her' run a class. At first I thought the trainee will simply watch in the background. Long story short, the trainee was running a class 60-70% of it if not more.
  I clearly did not sign up for a class with trainee, I did not pay for a class with trainee 20-30-50-70% of instructional time, I did not work out my own schedule to make it to the class with trainee and finally nowhere in the contract that I signed was there anything about a trainee teaching a class. I think it is great that your company wants to train new instructors, but please do it on YOUR own time, and not mine time with my money. I paid for the trainer Vicky, HER Pilates expertise, for a 50 minute duration of class.
  You do not mention this obvious 'training' anywhere in class descriptions and you charge for a regular class. It is similar to me paying $4 for a brand Coca Cola bottle and you are selling me a generic $2.00 Cherry Coke and expect me to be ok with it, simply because it tastes 'similar'. I paid for Coca Cola and I expect to get what I paid for. I think it is only fair that you respect your paying clients and wish for them to stay with your club and extend their memberships, recommend you to friends and family. I run a local Brooklyn FB group and we have a lot of ladies in my group who would be very interested in trying Pilates, getting my feedback on any club that I like.
  It would be nice if your class descriptions were honest and transparent. You can offer DISCOUNTED classes run by a trainee and see if anyone is willing to join them. At least that would be fair and upfront.
  Additionally, I voiced my concerns and disappointment right after the class to the front desk staff. She took my name and told me someone will get back to me. That was 1:00pm. At about 3 pm someone started to text me (refused to provide their name and did not introduce themselves) . That person wrote to me that apparently there is an allowed 15 min training at any given class by a trainee, without prior announcement. Once again I asked for the person who was texting me their name and they refused.
  Even if you do 'allow' an unbeknownst trainee for 15 min to 'join', that was not the case today because she taught pretty much 70% of the class. The class is only 50 minutes to begin with. How is that a reputable way to run a club or any business?? Why should I pay for you training your new staff??? That is ridiculous and false advertisement of a class. I paid for 50 min training with Vicky, and I have a very clear confirmation of that on my phone. What am I suppose to do, if I show up and instead of Vicky you have a trainee running a class and Vicky is monitoring her? Am I suppose to leave and loose my money?
  Finally, the 'unknown' rep who was texting me (at that point still refusing to provide her/his name) assured me that a manager will get back to me in an hour, because she is 'out'. It is now 11:15 pm as I am typing this letter and of course nobody got back to me. Please clarify if you are able to provide:
  1. honest transparent class descriptions.
  2. label classes run by a trainee and provide discount for those people who wish to join THOSE classes.
  3. provide a professional customer service where your staff will introduce themselves before texting me on my personal number.
  4. if you are not able to remove the trainee, then allow the person skip the class without penalizing them, because your misinformation is the only reason the person is skipping that class.
  
  Update: 04/9/2022
  8:30 am a manager (who refused to provide her name also) texted me stating that she charged me for the 2 classes (even though the 2nd class was a joke) and refunded me the rest of my membership. That is not what I asked for (canceling membership). She cancelled my membership without even asking me if that is what I want. She failed to resolve the issue, failed to be professional and finally failed to keep me as a paying client.
  She then stated that it is a 'required' policy for them to have a trainee 'assist' an instructor. That statement is totally false, it was never stated to me when I was signing up, it is not written in any of the papers of the contract or anywhere online. Papers are attached in this letter so are the text messages.
  Additionally, that was not the case with the first class that I took, there was no trainee just the instructor. Once again she pointed out '15 minutes by the trainee' and once again I had to tell her the class was pretty much ran by the trainee of 40 minutes. There are cameras she can check. My request was the ability to SKIP the class if there is a trainee and NOT be penalized for it. Instead of keeping me as a client and finding a solution she canceled my membership. She further called me a bully when I requested that she ID herself and provide her name.
  When asked to provide her name, since she is texting my personal number and a fax # (so I can CC this letter to her) she refused. Bottom line, I was lied about the required 'trainee assist" policy when I signed up, I was not provided with a name of the person texting my personal number (in 5 instances I have no idea who was texting me), and I was called a bully for requesting an HONEST AND TRANSPARENT class description online/app/over the phone anywhere the classes are listed for booking. The fact that a trainee runs a class for 40 min (in my case) or 15 min or ANY amounts of minutes must be listed in the class schedule. The price must reflect the expertise and experience of a person teaching, for instance a certified instructor $45 class and a trainee $25. The person can make a choice with whom they want to book a class with, not be 'surprised' when they already arrived for a class.]
  I tried calling your corporate 949-346-9794 number but the mailbox is full, impossible to leave a message. I mailed out this letter to the Club Pilates Corp address.
  
  
  Sincerely,
  
  
  Yevgeniya Moldavskaya

1. Pulling issues faced by users like you is a good way to draw attention of Club Pilates to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a Club Pilates customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Club Pilates.

• 
  By BoopJW

  5

  ❤️❤️❤️

  I absolutely love Club Pilates Evansville! I missed it so much doing the quarantine. I feel so much better both mentally and physically now I that I’m able to come to class again!



• 
  By Camille RR

  5

  Thank you ‼️

  So happy to be back in the groove of club Pilates again.❤️



• 
  By Domino queen

  3

  Booking Classes

  Basically a good and easy app to use, but the cap on booking classes is frustrating. I have an unlimited membership and I was always able to book as many classes as I wanted. This newer version caps me at 6 classes. This was not a problem until the re-opening of the studio at 50% capacity. I think this needs to be changed immediately.



• 
  By pilates bon

  2

  Missing features the original app had

  I love Club Pilates, but hate the new 2.0 app I downloaded. It takes forever to scroll to future weeks (my club won’t reopen until July), as it needs to refresh after hitting the advance button. This doesn’t make it easy at all to sign up for multiple classes as an unlimited member. Also they dropped the “add to calendar feature”. As someone who uses only their phones calendar for appointments, this is a huge miss! Disappointed in this new version.



• 
  By MomnDaughter

  2

  Please fix app

  The most recent version launches and immediately quits. I restarted my phone with no improvement. The app is not functional now. Please fix so I can schedule classes when studio reopens. I agree with other reviewers that original app had better user interface. The new app is not intuitive and does not provide a good user view for scheduling. I do like the class reminder notifications.