How to Cancel Club Pilates

How to Cancel Club Pilates

Written by on 2022-05-02

We have made it super easy to cancel Club Pilates subscription
at the root to avoid any and all mediums "Xponential Fitness LLC" (the developer) uses to bill you.
Now let us get into the crux of this guide.


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Complete Guide to Cancel and Delete Club Pilates

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Club Pilates subscription at the root to avoid any and all mediums "Xponential Fitness LLC" (the developer) uses to bill you. Now let us get into the crux of this guide.



   

How to Cancel Club Pilates Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Club Pilates (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Club Pilates, then it's definitely canceled already. It won't be renewed anymore).




How to Cancel Club Pilates Subscription on your Android device

To cancel Club Pilates subscription on Android, you need to realize that deleting the Club Pilates app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Club Pilates subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Club Pilates subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.



How do I remove my Card from Club Pilates?

Removing card details from Club Pilates if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Club Pilates from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Club Pilates or any other website using your Justuseapp card.
  5. Cancel the Club Pilates subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Club Pilates directly. Get their Contact info →



How to Cancel Club Pilates Subscription on a Mac computer.

To cancel Club Pilates subscription on your Mac, do the following:


  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Club Pilates app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.


How to Cancel Club Pilates Subscription on Paypal.

To cancel your Club Pilates subscription on PayPal, do the following:

  1. First log into your PayPal account at www.paypal.com .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Club Pilates" or "Xponential Fitness LLC" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Club Pilates.
  6. Then click "Done" on the verification page to complete the unsubscription.




What to do if you subscribed directly on Club Pilates's website?

Here's how to cancel your Club Pilates subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Club Pilates's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Club Pilates's contact details here

  2. Visit the website of Club Pilates. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.


How to delete Club Pilates account

You might have created an account on Club Pilates during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.


Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Club Pilates via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.




Bonus: How to Delete Club Pilates from your iPhone or Android.


Delete Club Pilates from iPhone.

To delete Club Pilates from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Club Pilates until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Club Pilates app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete Club Pilates from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Club Pilates, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.



How easy is it to cancel/delete Club Pilates?

Our crowdsourced data from Club Pilates and Justuseapp users, shows that it is Very Difficult to cancel a Club Pilates subscription.

If you haven't rated Club Pilates cancellation policy yet, Rate it here →.



What is Club Pilates?

Welcome to the Club Pilates App! Download the app to maximize your membership with the Club Pilates community. Find and favorite your preferred studios, classes, and instructors to personalize your Club Pilates experience. Great app features: - A personalized home screen that highlights the information most important to you, including upcoming classes and goal progress. - Easily book classes and join waitlists - Explore our interactive studio map to find your nearest Club Pilates. - View your upcoming classes in our in-app schedule, and manage your membership in the app. Workout Tracking - Apple Watch app allow you to view your schedule, check-in for class, and track your Club Pilates workouts - Integrates with the Apple Health app so you can view all your progress in one convenient place



Stop ridiculous app charges!


Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.





Comments


  • By KAREN R crotty

    suspended membership due to covid and other issues. told i would advise when i could rejoin crowds
    my membership was again charged. I have been to 0 classes in 2021 and have been charged 229 x 3 !! ridiculous
    i want this membership cancelled immediately and my money refunded.
    I appropriately advised the club of my medical condition Bad form.




  • By Yevgeniya Moldavskaya

    Yevgeniya Moldavskaya
    464 Neptune Ave #17 D
    Brooklyn, NY 11224
    email: [email protected]
    cell: 917-400-1736


    To:
    Club Pilates Corporate
    17877 Von Karman Ave, Suite 100
    Irvine, CA 92614

    Club attended: Sheepshead Bay
    1635 Sheepshead Bay Rd
    Brooklyn, NY 11235
    Date: 04/08/2022
    CC: Allison Beardsley, Club Pilates Corporate, Manager of Sheepshead Bay office (I was not provided with her name).

    To Whom It May Concern: My name is Yevgeniya Moldavskaya. I recently joined Club Pilates on Sheepshead Bay in Brooklyn area. I bought a package of 8 classes and carefully reviewed (having the staff present) all the paperwork, prior to signing 3-4 pages of paper/digital applications. I was shown how to upload the app, register, and book a class and cancel a class, in case I am not able to attend.
    To book a class it is quite simple, you find a date, a desired instructor and pick a type of a workout class that best suits your needs. I was eager to try 5-6 different instructors and different classes to see if I like the classes, and further want to continue with the extension of my membership past the initial 8 classes. I booked 8 classes that same day with different instructors, all of whom were recommended to me by my friends.
    I worked my own schedule around to be able to make it to these specific classes with these instructors. I paid for THESE classes. Today 04/08/2022 I was booked with : trainer Vicky, time 12:1pm, class: CP reformer flow 1. I arrived to the class on time and was eager to try my workout with Vicky. Once the class started Vicky introduced us to a trainee (I forgot her name) and told us this young lady is still in training and will be 'helping her' run a class. At first I thought the trainee will simply watch in the background. Long story short, the trainee was running a class 60-70% of it if not more.
    I clearly did not sign up for a class with trainee, I did not pay for a class with trainee 20-30-50-70% of instructional time, I did not work out my own schedule to make it to the class with trainee and finally nowhere in the contract that I signed was there anything about a trainee teaching a class. I think it is great that your company wants to train new instructors, but please do it on YOUR own time, and not mine time with my money. I paid for the trainer Vicky, HER Pilates expertise, for a 50 minute duration of class.
    You do not mention this obvious 'training' anywhere in class descriptions and you charge for a regular class. It is similar to me paying $4 for a brand Coca Cola bottle and you are selling me a generic $2.00 Cherry Coke and expect me to be ok with it, simply because it tastes 'similar'. I paid for Coca Cola and I expect to get what I paid for. I think it is only fair that you respect your paying clients and wish for them to stay with your club and extend their memberships, recommend you to friends and family. I run a local Brooklyn FB group and we have a lot of ladies in my group who would be very interested in trying Pilates, getting my feedback on any club that I like.
    It would be nice if your class descriptions were honest and transparent. You can offer DISCOUNTED classes run by a trainee and see if anyone is willing to join them. At least that would be fair and upfront.
    Additionally, I voiced my concerns and disappointment right after the class to the front desk staff. She took my name and told me someone will get back to me. That was 1:00pm. At about 3 pm someone started to text me (refused to provide their name and did not introduce themselves) . That person wrote to me that apparently there is an allowed 15 min training at any given class by a trainee, without prior announcement. Once again I asked for the person who was texting me their name and they refused.
    Even if you do 'allow' an unbeknownst trainee for 15 min to 'join', that was not the case today because she taught pretty much 70% of the class. The class is only 50 minutes to begin with. How is that a reputable way to run a club or any business?? Why should I pay for you training your new staff??? That is ridiculous and false advertisement of a class. I paid for 50 min training with Vicky, and I have a very clear confirmation of that on my phone. What am I suppose to do, if I show up and instead of Vicky you have a trainee running a class and Vicky is monitoring her? Am I suppose to leave and loose my money?
    Finally, the 'unknown' rep who was texting me (at that point still refusing to provide her/his name) assured me that a manager will get back to me in an hour, because she is 'out'. It is now 11:15 pm as I am typing this letter and of course nobody got back to me. Please clarify if you are able to provide:
    1. honest transparent class descriptions.
    2. label classes run by a trainee and provide discount for those people who wish to join THOSE classes.
    3. provide a professional customer service where your staff will introduce themselves before texting me on my personal number.
    4. if you are not able to remove the trainee, then allow the person skip the class without penalizing them, because your misinformation is the only reason the person is skipping that class.

    Update: 04/9/2022
    8:30 am a manager (who refused to provide her name also) texted me stating that she charged me for the 2 classes (even though the 2nd class was a joke) and refunded me the rest of my membership. That is not what I asked for (canceling membership). She cancelled my membership without even asking me if that is what I want. She failed to resolve the issue, failed to be professional and finally failed to keep me as a paying client.
    She then stated that it is a 'required' policy for them to have a trainee 'assist' an instructor. That statement is totally false, it was never stated to me when I was signing up, it is not written in any of the papers of the contract or anywhere online. Papers are attached in this letter so are the text messages.
    Additionally, that was not the case with the first class that I took, there was no trainee just the instructor. Once again she pointed out '15 minutes by the trainee' and once again I had to tell her the class was pretty much ran by the trainee of 40 minutes. There are cameras she can check. My request was the ability to SKIP the class if there is a trainee and NOT be penalized for it. Instead of keeping me as a client and finding a solution she canceled my membership. She further called me a bully when I requested that she ID herself and provide her name.
    When asked to provide her name, since she is texting my personal number and a fax # (so I can CC this letter to her) she refused. Bottom line, I was lied about the required 'trainee assist" policy when I signed up, I was not provided with a name of the person texting my personal number (in 5 instances I have no idea who was texting me), and I was called a bully for requesting an HONEST AND TRANSPARENT class description online/app/over the phone anywhere the classes are listed for booking. The fact that a trainee runs a class for 40 min (in my case) or 15 min or ANY amounts of minutes must be listed in the class schedule. The price must reflect the expertise and experience of a person teaching, for instance a certified instructor $45 class and a trainee $25. The person can make a choice with whom they want to book a class with, not be 'surprised' when they already arrived for a class.]
    I tried calling your corporate 949-346-9794 number but the mailbox is full, impossible to leave a message. I mailed out this letter to the Club Pilates Corp address.


    Sincerely,


    Yevgeniya Moldavskaya





Reported Issues: 2 Comments

By KAREN R crotty
Aug 14 2021

suspended membership due to covid and other issues. told i would advise when i could rejoin crowds
my membership was again charged. I have been to 0 classes in 2021 and have been charged 229 x 3 !! ridiculous
i want this membership cancelled immediately and my money refunded.
I appropriately advised the club of my medical condition Bad form.



By Tommie Green
Jun 24 2021

I was a member with unlimited classes for three years. I moved and planned on joining CP here in Wilmington. I was first told that they would honor my $159 monthly dues. Now they say that they do not honor the existing membership dues and my membership will be $229 monthly. Is this your corporate policy?





Have a Problem with Club Pilates? Report Issue

Leave a comment:



Why should I report an Issue with Club Pilates?

  1. Pulling issues faced by users like you is a good way to draw attention of Club Pilates to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Club Pilates customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Club Pilates.


User reviews of Club Pilates


  • By BoopJW
    5

    ❤️❤️❤️

    I absolutely love Club Pilates Evansville! I missed it so much doing the quarantine. I feel so much better both mentally and physically now I that I’m able to come to class again!



  • By Camille RR
    5

    Thank you ‼️

    So happy to be back in the groove of club Pilates again.❤️



  • By Domino queen
    3

    Booking Classes

    Basically a good and easy app to use, but the cap on booking classes is frustrating. I have an unlimited membership and I was always able to book as many classes as I wanted. This newer version caps me at 6 classes. This was not a problem until the re-opening of the studio at 50% capacity. I think this needs to be changed immediately.



  • By pilates bon
    2

    Missing features the original app had

    I love Club Pilates, but hate the new 2.0 app I downloaded. It takes forever to scroll to future weeks (my club won’t reopen until July), as it needs to refresh after hitting the advance button. This doesn’t make it easy at all to sign up for multiple classes as an unlimited member. Also they dropped the “add to calendar feature”. As someone who uses only their phones calendar for appointments, this is a huge miss! Disappointed in this new version.



  • By MomnDaughter
    2

    Please fix app

    The most recent version launches and immediately quits. I restarted my phone with no improvement. The app is not functional now. Please fix so I can schedule classes when studio reopens. I agree with other reviewers that original app had better user interface. The new app is not intuitive and does not provide a good user view for scheduling. I do like the class reminder notifications.




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