Contact Club Pilates Support

Hello, I am a member of club pilates at Greenville SC Augusta Street location. This location is closed since July 2025 after a fire. I had two credits of $35 left, which I would like to get reimbursed for. I contacted the location directly but never got any response. Please resolve the issue for me. Thank you, Liora Meylakh

I have never experienced an organization as poorly managed as this one. It is very difficult to contact people directly, and when I do manage to reach them, they are unresponsive and simply tell me to email any issues. The most recent example involved my wife visiting the club on August 29th, only to be told she was banned from attending classes because payment had supposedly not been made since August 7th. This is false. I provided proof of payment, yet I have still received no response. I am ready to take a legal action because of also unauthorized charges made a month ago.

Your corporate number's mailbox is full. I'm already a member of a club pilates. My question is, when I freeze my account for a month on the same day my monthly charge occurs but prior to it occurring, is it supposed to be charged for that month? I froze it on 1/20/22 (thru 2/20/22) due to back issue and didn't want to be charged for the month since I will not be going, but I was for $185.00 later that same day. :( Jodie 512-771-1803

Your corporate number's mailbox is full. I'm already a member of a club pilates. My question is, if I freeze my account for a month on the same day my monthly charge occurs but prior to it occurring, will I be charged for that month? Jodie 512-771-1803

Put account on freeze in November, and then cancelled subscription inn December due to back injury, still want me to pay for upcoming class, i am unable to physically do class!!! Why am I paying for something I can not use!!!! Long Island

I have been trying to cancel my class of tomorrow morning since 8:58 pm and is saying oops something went wrong, if I don’y cancel now will be less than the 12 hrs period and I’ll get charged a fee

I am wondering why such a successful company does not have a reliable app! It is baffling in today's world that the app is a constant problem and unreliable. Is Club Pilates Corporate Offices not invested into their costumers that they don't care???

Hi, on the Club Pilates app, when I book a class and want to add to my calendar the app doesn't add to calendar. Thank you,

The Wiregrass location in Tampa Florida is a JOKE. Instructors are mediocre. I didn't break a sweat. Here's the real reason I'm writing this though: There is major lack of communication and listening skills with these front desk folk. They seem bored and don't care about the customers AT ALL. It's def about the dollar only. And I can say the same for the owner. Wow. What a piece of work he is. Doesn't know the first thing about business or how to conduct himself with customers. First, their app sucks and I had trouble many times scheduling. Although I paid already for 3 months, it kept wanting me to give my credit card again. Finally after being tossed around for days by many employees texting and emailing me how to get passed all this and it still not working, they finally fixed it so I booked a class. The two classes were so easy so I said I needed a crazy hard challenging class. They told me I need to be tested to take 2.0 classes which I was never told about when I signed up. So that was annoying. I mean I'm a pilates girl of 15 years taking classes in LA and never once did a studio tell me this nonsense. I told them to "test" me (which was so funny and lasted 4 minutes) so I can book the Fri at 6pm class. Of course I passed "this joke test" with flying colors. So i booked myself for the next nights class. Friday at 6pm. I kid you not, the next day went by and 25 minutes before class, I get an email saying they cancelled my class and I can't take that one without being tested. Say whaaaaa???! I was livid. I called the girl and asked whats up with that email. She said I can't take that class bc I have to be tested and I said I read that, thank you, but I already was "joke tested" last night so what's the problem NOW? She said the class tonight is an even harder class (2.5? eyeroll) and I can't take that until I take a 2.0 class and get tested. WTH?! I'm so utterly confused. What kind of place is this? SCAM that's what. I said I'd prefer to speak with a manager and she needs to get back to me asap bc I'm cancelling my membership. and I'm livid. This is a total bunch of BS. We hung up. I proceeded to write a detailed email to the manager Melissa in hopes she'd be rational and see how her staff fell way short on communication and inconvenienced me more than once by not being clear when I signed up and handed my CC over. And now two more times? Ugh.. what a time waster for me!!! As I was almost finished my email, the "wonderful" "professional" (not even close) owner Nathan called back, and wow, is he a real character. pfft..SMDH I immediately asked him did the girl tell you what happened? And ya know what he said?! He said yea she told me you called her a name. Confused, I said what do you mean a name?? And he said you called her a name. I still was clueless. And asked what name is she saying I called her? And he said a BITCH! Whaaaaaa??? I told him I did no such thing and asked why she would even lie about that and why would I even say that to HER? Pointless. Not even my character to flat out call an employee that. I said she's flat out lying to save her butt for her mishaps. I But the worst part was he kept accusing me of calling her a bitch. Didn't even care to hear me. He already made up his mind before he even called me. He was gross and inappropriate in his manner. Didn't even get to hear the main issue(s) that went down at his place. Didn't care. He just believed this straight up lying GenZ-er. Wow. What an ignorant boss that got bamboozled and didn't even care about his reputation or the way he conducts business. Furthermore, after I left one of the classes earlier that week, I got a call from a worker asking if Id like to sign up. Um, check your records. I'm a member already I told her. She then asked if I want to sign up..... AGAIN! What? Are these people high? Did you not just hear what I said? Also, I bought a t-shirt there and told the girl to ring it up with my membership. She ran my card and I left. Later I came in for class and she saw me wearing it and said oh I didn't ring you up for the tee so I need your card. OMG Get me outta here. Anyway, I quit this pitiful place and got my money back and contacted my lawyer since Club Pilates likes to slander customers characters and say they called them a name just to save their own asses. Not cool. She thinks she can get away with it but not in my world. Nathan should have taken me seriously. BTW the girl that made up this lie is Maggie at Wiregrass Club Pilates in Tampa Florida and the sad excuse for an owner is Nathan. He needs to go to business, morals, and ethics school. He'll for sure have this catch up to him. No way can a business be conducted in this manner. The president of Club Pilates in Costa Mesa CA has been contacted so he's privy to this ludicrous treatment I received. He told Nathan to give me my money back and he thought that's what it took to get rid of me. But no, he needs to confront his lying employee and make this right. It's called integrity. Something his generation lacks and must learn. I came in for a damn good workout and came out of this fiasco with a damn big headache and drama instead. Stay away from CLUB PILATES AT WIREGRASS IN TAMPA.