How to Cancel JRNY

How to Cancel JRNY

Written by on 2022-10-19

We have made it super easy to cancel JRNY® subscription
at the root to avoid any and all mediums "Bowflex" (the developer) uses to bill you.
Now let us get into the crux of this guide.

How Easy is it to Cancel JRNY?


Complete Guide to Cancel and Delete JRNY®

A few things to note and do before cancelling:

  1. Check the Terms, Service policy or Privacy policy of JRNY to know if they support self-serve subscription cancellation or account deletion:
  2. Subscribing to a plan and not cancelling it manually will result in the plan auto-renewing.
  3. Cancelling a subscription during a free trial may result in losing the trial account.
  4. You must always cancel a subscription at least 24 hours before the trial period ends.

How easy is it to cancel or delete JRNY?

It is Difficult to Cancel a JRNY subscription. (**Crowdsourced from JRNY and Justuseapp users)
If you haven't rated JRNY cancellation policy yet, Rate it here →.


How to Cancel JRNY® Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the JRNY (subscription) you want to review.
  3. Click Cancel.

How to Cancel JRNY® Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on JRNY® (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How to Cancel JRNY® Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the JRNY® app and then click on "Cancel Subscription".

How to Cancel JRNY® Subscription on Paypal:

To cancel your JRNY subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "JRNY®" or "Bowflex" to cancel.

What to do if you Subscribed directly on JRNY's Website:

  1. Reach out to Bowflex - the company behind JRNY directly: Get all JRNY's contact details here

  2. Visit JRNY website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to delete JRNY account:

  1. Reach out directly to JRNY via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.
  3. Check JRNY's Privacy/TOS/Support channels below for their Data-deletion/request policy and contact them:

    *Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.

Delete JRNY® from iPhone:

To delete JRNY from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold JRNY® until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the JRNY® app.

Delete JRNY® from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose JRNY®, » then click "Uninstall".


MEET THE this app® Digital Fitness Platform. Personalized fitness, just for you. Experience hundreds of whole-body floor workouts like yoga, pilates, and more along with on-demand strength classes made exclusively for your Bowflex SelectTech® strength products. ARE YOU NEW TO this app®? Take advantage of our extended trial and start your membership today. this app® gets to know you by assessing your fitness level and recommending workouts based on your abilities, available time, mood, and the workout experiences you like best. Tailored workouts, on-demand classes, real-time coaching, and more. Stick to one routine or explore something new and personalized every day of the week. No matter what you choose, this app® keeps you on track for a lifetime of success in health and fitness. this app® SUBSCRIPTION FEATURES: Invest in your future self and unlock the following workouts and features. * Many features require a this app® - compatible Bowflex or Schwinn cardio fitness machine. Please check this for compatibility details. • MULTIPLE WORKOUT TYPES: Cardio, bike, treadmill, Max Trainer, HIT, whole body, yoga, pilates, strength, and more. Both on and off-product. • INDIVIDUALIZED ADAPTIVE WORKOUTS: Experience tailored workout programming that automatically adapts as you get stronger. • SMART RECOMMENDATIONS: Recommends fresh workouts every day based on your abilities and the features you like best. • REAL-TIME VIRTUAL COACHING: Motivates your every move and keeps you within your target zones. • EXPLORE THE WORLD: 50+ stunning HD destinations you can explore at your own speed. • ON-DEMAND CLASSES: Sweat it out with world-class trainers who inspire your best effort. • WHOLE BODY WORKOUTS: Round out your routine with workouts like yoga, pilates, and strength. • CURATED MUSIC PLAYLISTS: Match your pace with an ever-changing lineup of new playlists. • REWARDS & TRACKING: All-in-one tracking celebrates your milestones, achievements, and personal bests. • CHOOSE TO SYNC WORKOUTS with Apple HealthKit. Free Trial: Try this app® features for free with a trial for first-time users. To start the free trial, sign up in the app and select a yearly or monthly membership. At the end of the free trial, your Apple account will be charged at the selected membership rate unless you cancel the membership at least 48 hours before the free trial ends. Cancelation: You may cancel your membership at any time and enjoy the use of your membership through the remainder of your current free trial or membership period, as applicable. See below for additional details. By using the this app® app, you are certifying that you are at least 18 years old and that you understand and agree to our Terms of Use and Privacy Policy. Read our full Terms of Use at ( and our Privacy Policy at ( Your membership, whether yearly or monthly, will renew automatically for another year or month unless you cancel it at least 48 hours prior to the end of your current membership period. Your account will be charged upon renewal of your membership at the current applicable membership rate, plus applicable taxes. You can manage a membership purchased in the Bowflex this app® app, including canceling it, in your Account Settings in the App Store after purchase. Payments will be charged through your Apple account.

Reviews & Common Issues: 6 Comments

By former happy customer 22

Thanks for screwing up the app

Well it was a great app until the update. The update no longer allows you to adjust the time slider on the custom workout. It allows me a max of 14 minutes when before it allowed me to adjust the workout all the way up to 30 minutes. If you try to adjust past 14 minutes it tells you to “ work out more to obtain longer workouts “. Well that would be ok if I was just starting out but I’ve had my machine for over a year and I do a minimum of 25 minutes. Please fix this ASAP. !!!!

By ssquaredh

Buggy and loses past data

This app was automatically “upgraded” without my involvement. The first thing I noticed was that the calories/minute scale only went from 0-30 compared to 0-100 in the previous version. The next thing I noticed was that Max was only giving me about 2/3 of the calorie burn that I had been getting for the past months. The next thing I noticed is that, even though I was staying at the top of the calorie burning scale for every interval, after I finished the recorded and saved data showed me well below the burn for each interval which could explain the lower calorie count. Also, you apparently can only take the Fitness Assessment one time. The only way I can see to burn the same calories is to way overdo each interval until Max finally catches up. Too bad. I really liked the old version and I wish I could revert.

By StartAt42

It’s the little stuff

While I can appreciate the time and effort that has gone into revamping the application, I’m disappointed that little things seem to be missing from the experience. For example, take something as simple as saving preferences. Each time I log into the app and look at the personal recommendations I have to change the duration and difficulty fields. I would prefer to be able to save that as a default. I literally have to click a button that says Save for that session, but have to do that each time I use the app. I’m also curious what changes were made to the adaptive workout recommendations. Prior to the revamp of the application a number of months ago it seemed like the recommendation was a better fit than the workouts that are now being proposed. This may simply be that I don’t understand how to use the new app fully, but I have yet to see any training videos from Bowflex on how to get the most of the application. Along those lines you have a section titled programs. Are those actually programs? Or are they simply workout videos in a different section of the application? Like others have mentioned, it’s a decent price we pay for the subscription. I’m not sure I’ll renew if little things like preferences and how-to’s aren’t part of the package.

By Salemvegas

Body workouts - no timer

I started using the app 2 weeks ago and love it for the bike workouts. I like to finish with a weights workout and have been trying to do some of the ones on this app. There are a couple of things that I find frustrating and demotivating; the first is that it would be helpful to know all the moves that will be included in the workout before starting, especially if we need to change weights. Secondly, I really struggle with there not being a countdown timer visible for each exercise. Sometimes the trainer doesn’t even make it obvious that they are done demonstrating and the exercise has started. It would be helpful to have a timer on the screen for each individual exercise and one for the rest period. Also, the ability to fast forward or rewind would be helpful. Sometimes I get kicked out of the workout and the only way to get back into it is to start from the beginning, which is frustrating. Finally, for those of us with aging eyes, the ability to rotate the screen to landscape would be amazing.

By Gasfrog

M7U and Max Intelligence app

All in all I am still new to using the M7 and brand new to using Max Intelligence app. As far as the workout the M7 provides, the different levels and programs, thats AWESOME, I couldn’t even imagine a pro athlete wouldn't get a tough workout on this machine. The machine is smooth although it has just developed a slight tick on one side, maybe due to leveling, not sure. As far as sound I dont find it to be that loud, obviously if your going 100mph it will be loud. I would compare the sound to a rowing machine, its all subjective. I do have 2 pet peeves with the upgrade. First, the machine console turns off while using the app, I feel like it should stay on, mirror the data on the app or at least be given a choice of keeping console on or off. Second is on the upgrade they took away the second set of resistance level buttons on the upper handles, why? Those two things arent too big of a deal, well maybe the upper buttons. So far as the app is concerned it works well, I havent used it long enough to give an honest review but only time will tell.

By Alan dash
Sep 02 2022

JRNY is the very worst app that I’ve ever tried to use. It doesn’t work, impossible to sign in so deleting and will never load up again. No help to sort out problems. People you are Beyond useless

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