How to Cancel JRNY

Well it was a great app until the update. The update no longer allows you to adjust the time slider on the custom workout. It allows me a max of 14 minutes when before it allowed me to adjust the workout all the way up to 30 minutes. If you try to adjust past 14 minutes it tells you to “ work out more to obtain longer workouts “. Well that would be ok if I was just starting out but I’ve had my machine for over a year and I do a minimum of 25 minutes. Please fix this ASAP. !!!!

This app was automatically “upgraded” without my involvement. The first thing I noticed was that the calories/minute scale only went from 0-30 compared to 0-100 in the previous version. The next thing I noticed was that Max was only giving me about 2/3 of the calorie burn that I had been getting for the past months. The next thing I noticed is that, even though I was staying at the top of the calorie burning scale for every interval, after I finished the recorded and saved data showed me well below the burn for each interval which could explain the lower calorie count. Also, you apparently can only take the Fitness Assessment one time. The only way I can see to burn the same calories is to way overdo each interval until Max finally catches up. Too bad. I really liked the old version and I wish I could revert.

While I can appreciate the time and effort that has gone into revamping the application, I’m disappointed that little things seem to be missing from the experience. For example, take something as simple as saving preferences. Each time I log into the app and look at the personal recommendations I have to change the duration and difficulty fields. I would prefer to be able to save that as a default. I literally have to click a button that says Save for that session, but have to do that each time I use the app. I’m also curious what changes were made to the adaptive workout recommendations. Prior to the revamp of the application a number of months ago it seemed like the recommendation was a better fit than the workouts that are now being proposed. This may simply be that I don’t understand how to use the new app fully, but I have yet to see any training videos from Bowflex on how to get the most of the application. Along those lines you have a section titled programs. Are those actually programs? Or are they simply workout videos in a different section of the application? Like others have mentioned, it’s a decent price we pay for the subscription. I’m not sure I’ll renew if little things like preferences and how-to’s aren’t part of the package.

I started using the app 2 weeks ago and love it for the bike workouts. I like to finish with a weights workout and have been trying to do some of the ones on this app. There are a couple of things that I find frustrating and demotivating; the first is that it would be helpful to know all the moves that will be included in the workout before starting, especially if we need to change weights. Secondly, I really struggle with there not being a countdown timer visible for each exercise. Sometimes the trainer doesn’t even make it obvious that they are done demonstrating and the exercise has started. It would be helpful to have a timer on the screen for each individual exercise and one for the rest period. Also, the ability to fast forward or rewind would be helpful. Sometimes I get kicked out of the workout and the only way to get back into it is to start from the beginning, which is frustrating. Finally, for those of us with aging eyes, the ability to rotate the screen to landscape would be amazing.

All in all I am still new to using the M7 and brand new to using Max Intelligence app. As far as the workout the M7 provides, the different levels and programs, thats AWESOME, I couldn’t even imagine a pro athlete wouldn't get a tough workout on this machine. The machine is smooth although it has just developed a slight tick on one side, maybe due to leveling, not sure. As far as sound I dont find it to be that loud, obviously if your going 100mph it will be loud. I would compare the sound to a rowing machine, its all subjective. I do have 2 pet peeves with the upgrade. First, the machine console turns off while using the app, I feel like it should stay on, mirror the data on the app or at least be given a choice of keeping console on or off. Second is on the upgrade they took away the second set of resistance level buttons on the upper handles, why? Those two things arent too big of a deal, well maybe the upper buttons. So far as the app is concerned it works well, I havent used it long enough to give an honest review but only time will tell.

JRNY is the very worst app that I’ve ever tried to use. It doesn’t work, impossible to sign in so deleting and will never load up again. No help to sort out problems. People you are Beyond useless