How to Cancel Night Owl Connect

App won’t connect. It keeps saying off line no internet connection but I’m getting movement alerts and can see everything on my monitor. Phone is updated and has space. Have deleted and reran app numerous times and gotten new reset codes. This is an update from previous review. We updated our Wi-Fi yesterday and today I went to settings and completely removed the device and put it back on and everything is great so far and my son was able to view the cameras away from home. So instead of removing app, completely delete the device and reinstall.

The one Bug that’s driving me nuts is no matter what I can never review the most recent recording. I have to wait for another recording to show up before it can be reviewed. And the absence of any type of scrubbing while watching a recoding is also annoying. I would also like to see the ability to view in landscape and all 12 channels. Ok so a few things have been fixed and added to this app since my initial review. But I added a doorbell camera and it only sends a notification when there’s motion. I want a notification that tells be some is actually ringing the doorbell. Motion detects people walking down the sidewalk that aren’t actually ringing my doorbell so these are basically false notifications.

Cameras are great. App needs improvement. I’d like a filter feature on the event laybacks where I can search by a specified time frame on a particular day. At this time. You manually have to go through each video for the day in order to view live recorded video. This takes FOREVER especially since the app only loads about 10 videos at a time. depending on if you record every 10, 20, or 60 seconds, you will spend half a morning just trying to view what occurred between 8-9 pm the night before. The app video playback also buffers a lot. App needs some work. I’ve never had an app have so many issues with staying functional and current. Considering returning cameras due to the app.

10/30 Update: I went from getting push notifications all day long to nothing at all. Not a one. I prefer being notified all day long than not at all for security reasons, especially at night and when no one is home. I don't know what happened. Feels like the developers were trying to fix something that wasn't broken and now can’t fix what they broke. Shame because I really love the quality and features of the cameras. If only the app would follow suit. 2 stars for the camera. 0 stars for this app. ***************************************** Aside from setting the sensitivity to the lowest setting I get notifications all day long when the leaves on the tree blow with the wind...annoying but at least I know it works. Tonight, for some apparent reason, I stopped getting push notifications and I only noticed because I heard a slew of cars driving by and found it weird that my notifications weren’t going off. Appears I wasnt logged in so I tried logging in. Nope. Login failed. Reset a dozen times. Login failed a dozen times. Must be an issue with the app? No idea but not being able to check my cameras is not providing me a secure feeling. Hope it gets corrected sooner than later. Annoying.

My problem is I should have researched this camera before buying it from Walmart! Not only did I think it was kind of pricey for one camera instead of two in the package but I only had it for about a week and I had multiple problems with it including : wi-Fi connection error when I have perfectly great Wi-Fi in my home, as well as “external fault” Will pop up when my camera has a motion in the area meaning I am an able to see what triggered my camera which is useless because I got it for protection of my home. As well as recording and playback I cannot function I thought an SD card or memory chip would come with the camera but it does not. But I do love how I can talk to my visitors through my camera I can take pictures with the camera While on the screen as well as record while on the app. But what if someone came while I wasn’t home and wanted to go play back that video??? I’m screwed !!!! Depending on how the next week or two goes I might be returning this camera

I want to delete my information from the app. I no longer need it. How do I do that?