Contact Night Owl Connect Support

by TheLiestheytell

Among the other problems the other reviewers stated, the cameras were all connected peacefully until they needed to be moved to a new spot. Called the technical support who was an extreme waste of space. The dude sat on the phone silently not answering anything. I politely said “hello?” His responsewas filled with a nasty tone “yea im here”. My response was “sir i did what you said and let you know but you sat and said nothing so i assumed the call disconnected”. He basically told me to do what i had been doing already for hours and what he already instructed me to do later in the phone call. I told him there were only two cameras connected to the same app and i was only attempting to reconnect the same cameras i had for months and his response “well thats why. It’s because you have two cameras on the same app” well hey stupid what do you think was on the app for months.... also as an update to the previous complaints in previous reviews, the app team nor camera company fixed any of the issues because the same thing they complained about is the same thing that still happens in other review sites plus on my cameras so 🤷🏽‍♀️

Response to the developer:
Not much to look into as you have absolutely no information on the event because you have yet to contact me via any communication means. Your automated reply further proves the uselessness of this customer service/technical assistance team. “We will look into it!” *continues to finish hotpocket and cheap beer*

by Helouie

First of all, the cameras work great. But the app is so bad, half the time the cameras don’t do me any good. I deleted the basement camera off the app months ago because the only thing it ever alerted me to was the wind blowing! I tried adjusting the sensitivity but that did not help. One day, my alarm started going off, but alas, I had deleted my basement camera and could not see who had set off my alarm. Fortunately it was my housekeeper but that could have been bad! The front porch one is not as bad, I’m assuming because the wind is more blocked by the porch roof. But on the Fourth of July, the alerts were incessant. It was just my flag blowing in the wind. However, a lot of times, the app will not load at all. So, if an actual person was on my porch, ringing my doorbell, I would not be able to get it to load fast enough to see who it is. And in the last couple of weeks, the app stopped working all together. Now it just spins. My cameras are now totally useless. A bunch of people worked really hard installing these cameras for me, not to mention, I paid a lot for them. If this does not get resolved soon, I will be forced to shell out another couple hundred bucks to buy more cameras that are a different brand and hope if those nice people will come back and install them for me.

by NOT A PAINTER

I agree with that previous review.. I REALLY WANT TO LOVE THIS but can’t! The APP is the problem. Since having this camera & APP I have had 6 items stolen from my property. The camera has disconnected a few times but the APP refuses to alllow me to rewind! I have to click on the previous day.. start at midnight, then CAREFULLY forward an hour at a time. DONT GO TO FAST OR PUSH TO FAR AHEAD o you’ll be watching paint dry as it loads for an hour & have to start ALLLLL OVER anyway! I Am over spending every night watching paint dry on this app! It took my life over! Better off pulling down the camera, unscrewing the screws, pull out the sim, put it in the laptop, and watch with an APP THAT IS USER FRIENDLY! (you know.. fast forward, rewind PAUSE! brightness adjustment, a date & time you can SEE over a white background!!) if you pass where you intended to stop it loads forever till you wanna rip your hair out deciding if you should just start at midnight again or pull down the camera?? Cuz it’ll be THAT much easier than this app! I pray I can return this still. Of course I really haven’t found GREAT REVIEWS on any camera app yet! & yes I has the less expensive stand alone camera, but that shouldn’t matter, when the camera would rock if the APP did!