Smart Home Manager Reviews

I enter my user ID and password and it says information is incorrect. So I figured maybe I don’t have the right info. Click the “forgot user ID” and it it emails me my user ID which I had correct. So then I figured I must have forgotten the password. So click the “forgot password” link and get sent a temp password which i use to log into the website, not SmartHomeManager , and reset my password. I then go BACK to SmartHomeManager and enter the information I just received and then it says “uh oh. This user ID is not associated with any AT&T internet service account.” Seriously? I clicked the “forgot user ID” and used the information AT&T sent me that was associated with my account but then it says nope. So I have yet to access my router through SmartHomeManager and my internet service is slower and worse than it was before I asked to upgrade. I have to shut off wi-if on my iPhone and use data because the wi-if doesn’t load anything. I have reset my gateway multiple times, I have cleared cache and deleted/reinstalled SmartHomeManager but still get the same Message.

I had 2 separate AT&T accounts (1 for cell, 1 for internet) and merged them together. BAD IDEA if you want to use SmartHomeManager ever again. Everything seemed fine and that even fixed some other issues I have having with my accounts. However, I went to open the smart home manager app and was not able to get in. I’m greeted with an error message that states “looks like there’s a problem with that id/password. Sign in with a different account id [205.7].” I press ok on the error message and it just loops with no option to change accounts. There are a few forums online and it doesn’t seem like they have a fix for this. Tried all the basic troubleshooting (delete/redownload SmartHomeManager , reboot the phone, etc) but it still gives me this error. It is like my login is stuck in SmartHomeManager with no way to change it. I think this may be the only app I’ve ever rated on SmartHomeManager Store. Hopefully someone sees this before they merge their accounts. If I could give it 0 stars, I would. AT&T - fix your app!

I saw other reviews sorting by recent addressing the same issue for a while. How come it is still not fixed?! I was looking for my wifi password and decided to check SmartHomeManager - which I hadn’t opened in months and thus was required to re-download. To my surprise, unlike how smooth it used to be, SmartHomeManager stuck on the loading screen “you are online”, and despite having deleted & reinstalled several times, the infinite stuck continues. Among all these times, one time I was finally able to somehow access the original interface and I thought maybe restarting the modem would help. How naive of me! After the restarting, SmartHomeManager stuck again, this time on the “now we are restarting Smart Home Manager” screen, yet it hasn’t changed for a couple minutes. After I closed and reopened SmartHomeManager , it is again stuck on the “you are online” screen. Why is this happening? Could someone please fix this issue? Thank you!!!
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Edit: somehow after my review when I reinstalled again (maybe for the 7th time today) it miraculously worked. I had no idea what caused the problem or what made it work.

They set up our internet over 2 years ago to the wrong apartment but we still had internet some how in assuming the whole place is just wired terribly and they are the only isp I can possibly get (dualopoly op) and now since someone is trying to move into that apartment they shut our internet down and the one going to our apartment with still no help after several service calls and no call backs from waiting in que genuinely terrible company that doesn’t care about customers but at the end of the day this is nothing new there has probably been thousands before me with this exact same complaint but what can we do nothing but at and t should compensate for the trouble they won’t they had a man come out to “fix” it but he literally just came to my house and dropped off a box and left
Terrible company maybe if the employees got paid more they would be willing to actually do there job but that’s a whole nother issue hot take but I feel like business that out source for labor are the true people that need to be “canceled” in today’s cancel culture

I Initially loved SmartHomeManager as it gave me control over my family’s use of the internet, especially since one child streams video games and movies, essentially wasting all of our bandwidth each month. But, recently, it does nothing more than aggravate me. Despite having all of my above-mentioned daughter’s devices assigned to a single profile, with a scheduled time to turn off each day, many days, when I check, internet has not been turned off as scheduled. And, the major aggravation comes from the fact that SmartHomeManager keeps telling me my password is incorrect. I select “forgot password” and change my password. I am allowed to utilize SmartHomeManager using these new credentials. Until the next day, when I am told again that my credentials are incorrect. And because I have had to reset my password daily, I am now locked out because I used that feature too often! If all features worked correctly every time, I’d give it more than one star. If SmartHomeManager Store would allow me to give it less, I would have done so!

AT&T sent me a router in one box with a bunch of cables, about four days later I got another box with television equipment. We had to call an installer because we didn’t even know what to connect to. After the installation guy was finished, there was a rather obtrusive white wire going all the way across the house starting at the kitchen telephone port all the way through the living room into the den. How pleasant to see against my freshly painted rose walls. So the setup guy leaves. I had to pay $8.40 to have my television equipment shipped (don’t ask me why) and when that came in I had no idea what to do with it. That’s when I called and explained that the cord that was installed didn’t fit the router that we had received from AT&T’s home office (this one I did not have to pay shipping) and when the wire wasn’t the same as the router’s connection, it was the beginning of the end. I may pay more for Comcast/XFinity but at least they come and set EVERYTHING up and do not leave until the entire system is ready and I understand how everything works!!

We had AT&T TV and internet installed in our home recently. From the first day, the service was unsatisfactory. The internet speed was not as advertised. We utilized their in-app speed test while we had a customer service rep on the phone, which resulted in the range they advertised. However, when we utilized an independent speed test, the results were staggeringly lower. We tried multiple independent speed tests. All had the same results. We were not able to get any resolution with the speed issues after many phone calls, agreeing to pay more for faster speeds, and multiple attempts to have someone come back out. Eventually, phone calls and texts went unanswered. We chose to cancel the service after only 3 days service and many attempts to get resolution. AT&T is still requiring us to pay fees for a service we were never provided during those 3 days. I highly recommend you do not consider them as your service provider. Their customer service is non-existent. They will say anything to gain you as a customer and then provide NO service afterwards.

Only thing worse than ATT home internet service is SmartHomeManager. Stay away from ATT at all cost. Absolute garbage. I left Cox thinking I could save a little money. The grass is not always greener! Trust me! If I had a dollar for every time my tv went black or had to buffer, I’d be a millionaire! SmartHomeManager is the only thing that helps me tv/internet work. I have to literally ‘pause’ everything in my house just to watch tv. Even by myself, I still have to pause devices like Alexa and my home security system. SmartHomeManager, when functioning properly, is a must. However, lately it’s been garbage. It’s constantly ‘under construction’. Or when I inevitably have to restart my WiFi, it’ll go through the usual motions- when it’s done, I hit ‘log out’ and it bugs out and gets stuck on an endless, unstoppable loop that reads ‘error’. I literally have to uninstall/reinstall to get back to normal. And this is not an isolated incident that happens once in a while! I’ll be getting rid of ATT home tv/internet and never coming back again! Any ATT reps reading this- don’t bother trying to help me. Done!!

When I check to see the list of how many devices are connected to my network, I can tell it’s not accurate 99% of the time. It does show that at one point there may have been 13 connected but I know for a fact that there’s only 3 or 4 later on at times powered on and connected and some have even been completely powered off for literally weeks, or even months and they'll still show up as connected. I also can’t help but to think that it still does have an effect on how fast the connection is despite a vast majority of the devices not connected and completely powered off. For example, an old iPhone 5 or 10 year old Xbox 360 does not have the capability of being technically powered off, but still has the ability to be connected to WiFi (standby mode); yet the connected devices list will still show either one or both still connected for weeks or up to months on end until I turn whatever device on and then turn it back off. It seems like the only real fix on my end is to turn, whatever is not actually on and connected to my network, on and then power it back off. It’s ridiculous that that’s what I’d have to do to make me feel like it showing the number of devices connected is slowing my connection down late at night when internet traffic is at its least giving me the best of its capability. This has been going on for months now but now it’s just getting annoying if anything to be honest. Please look into a fix for this issue.

This could be a very useful app if it weren’t so buggy. I have 2 Airties WiFi extenders from ATT. If I open the “Devices” tab, it might show the RG and my 2 Airties, or it might show one or both of my Airties grayed out, meaning not connected. Often times it shows no Airties connected and all 22 or so of my devices being connected to the RG. Right now it is showing one Airties connected and one not connected. When I click on the connected one, SmartHomeManager says there are 10 devices connected but in the list there are only 6 devices shown. This is absolutely no help in troubleshooting when you cannot get reliable data from SmartHomeManager . I also have the desktop version of SmartHomeManager and you would think the data between it and the mobile app would be the same but it is not. I would be willing to give 5 stars if SmartHomeManager worked better but there is a lot of reliability and accuracy missing. I do not recommend SmartHomeManager as anything more than a gimmick. The desktop version is what I use because it is more accurate.

I've had SmartHomeManager for the last few years and is set to auto update on my iPhone sx max.
I depend on my internet in large amounts since I'm an inbound call agent . Needless to say my app stopped working and shows a blue screen when I press to use as usual. I checked to verify an update. But there was not. I've updated my device so that was ruled out
I also restarted my device, still no success.
I even uninstalled and reinstalled it.

It's very frustrating . Second thing was when it was working it would also disconnected my wifi extender almost around the same time daily. After similar rain dance for SmartHomeManager it still does this . But can't do anything until SmartHomeManager starts working to solve either problem.

It would be appreciated to find some resolution and learn why SmartHomeManager seemingly stopped functioning.

On a side note I am quite disappointed that this company really had not performed as reliable as it presents itself. And instead of acknowledging this they give us an app to say we can trouble shoot ourselves instead of call them. So basically service isn't reliable so here's an app to help with petty issues that may consume too much call volume .

When people depend on a provider we expect it to be available without so much interference or loop holes. May as well have a hampster running on a wheel inside out routers. At least that's what I imagine.

Last year, when I began services with AT&T- I was VERY hesitant because I have never cared for them. The statement still stands. It’s hard to get the Internet to work at times. Even by myself, I can’t watch TV, work on my laptop, and use my phone at the same time.. total waste.
App was good when I started, but now it’s not so much. Every time I go to login, there’s an error message and I have to start it all over.
It sometimes doesn’t even load and I have to pull it up on another device.
It has recently stopped showing some connected devices that were previously connected to it. SmartHomeManager also changed the names of almost all of my devices in there, and I can’t edit them any more. Something broke in SmartHomeManager recently, and it definitely needs a fix.
When it works, it’s good- at best. The only real reason I need to use it is to constantly run a channel scan since the internet lags so much. It’s very frustrating. Be warned, if you have options of providers, just research and look elsewhere if possible.

I have to jump through hoops to get to my device manager- which is the most important feature on SmartHomeManager. I couldn’t go directly to it with the previous version and now you have to wait for it to find the connection for a speed test, connect to the home network, then find all the devices. Then there’s a feature for “profiles”- which is a good idea- however it is very limited. I am unable to pause the internet at different times, say if I want if off between 10p-10a and again from 3p-5p I am only able to set one preference. Then I am unable to make a second profile with the same device as a workaround of this flaw, and what’s worse is I am unable to manually pause a device if it is part of a profile. I have to go through the profile to edit all the devices there. So basically this feature serves no function if I have to keep manually enabling/disabling all my devices.

SmartHomeManager is very basic, which is fine for our use. But, it is not consistently working. Over the last 2 weeks numerous times I could not access connected devices to bring them online. Restarts don’t always work. Sometimes my spouse phone app works when mine doesn’t and vice versa. Sometimes the desktop browser works when app doesn’t. And frequently now I get “We are experiencing a temporary system error. Please try again later. (500)” Also, frequently in last 2 weeks it says they’re working on new features and some things are not available... like basic feature to edit profiles. Frustrating when we have kids devices offline and then need to bring it online for entertainment or summer school and you cannot bring it online. They need to figure this out. It is great when it works, which currently is very inconsistent.

I have an iPhone 11 pro. I would share screenshots if I could. SmartHomeManager manager worked ok for the first three weeks of my service, however, always very SLOW to open SmartHomeManager and various features within.

I set up a profile for my kids so I could limit their internet. Yesterday and today I get continuous error messages saying that “WiFi is not connected” (it is) or something about maintenance when I tried to access controls to turn them back on.

I can sometimes open SmartHomeManager , sometimes not, right now, with varying/inconsistent error messages.

I attempted to get the included AI “assistant” to engage in troubleshooting. It was basically a conversation with HAL 9000.

Throughout this time my kids’ disconnected devices couldn’t be reconnected. I looked for an alternative way to access the controls - everything in AT&T’s help just redirects to SmartHomeManager. There’s no other way to set or change controls, apparently, so when it’s buggy you’re just stuck without service on whichever devices you turned off. With kids, this is a potential safety issue.

And there is no way to report bugs in SmartHomeManager . It confuses the AI.

This could be such a great app if it were reliable...but right now it just feels frustrating and at risk of leaving some devices in limbo forever with no alternative or manual workaround available.

Nothing is more annoying than an app that you can’t understand or just crashes all the time.

I’ve heard all the pros and cons about choosing AT&T as my internet provider, and just to be fair I gave them all a chance to show me how great their services are.

Along with their services, are their apps that are suppose to help you set up, monitor, and ask for help if needed. I’ve used SmartHomeManager a few times in the beginning, since I wasn’t using much of the internet. But, with the pandemic I started using more and more of my devices that required internet. Setting up those devices somestimes needed me to go back and forth to check for IP addresses and MAC addresses and had it not been for SmartHomeManager , it would’ve driven me insane. That’s not all, the helpful tools they added on SmartHomeManager was really helpful to me. They have the speed testing, the strength signal testing, and they also list all your devices which was helpful to see which one needs attention.

If you needed to figure out something about your internet, mostly you’ll find the answer in SmartHomeManager. So, needless to say... I’m happy with SmartHomeManager and highly recommend using it.

I thank AT&T for SmartHomeManager! If you don’t already have it, and, have AT&T service; don’t hesitate in downloading it. The ‘SmartHome Manager’ app is a very useful tool for managing your account, connected devices, data usage per device w/timetable graphs, troubleshooting your connections, rebooting your router, optional downtime/restricted WiFi scheduler per device and/or profile. You can manage each device individually, or, create profiles for each family member and/or devices.

P.s.
I wrote an honest review about SmartHomeManager in a survey; it must have been a popular request, as far as, app quality and abilities. The suggestion about what I thought could possibly improve the functions of ‘SmartHome Manager’ app; appeared in an update within a few days. 😊🤔 The developers listen and are seeking ways to always improve their product quality 🥰

I just upgraded my internet and so glad I did. My internet used to be so slow and my daughters would come home from college and wouldn’t even be able to get on their phones or Mac books without getting kicked off. During Covid they couldn’t even stay at my house to do their homework because the internet would not stay on steadily for them. It was getting to be stressful for all of us. My youngest does gaming and within a few days had given up because she thought it was her laptop that was giving her fits when it was the internet service the whole time.
I have the smart home App which is extremely handy to have. I can see who is on our service and when. As soon as I figure out the devices that are continually logged on the better off I will be. I am still getting used to it but having SmartHomeManager is a game changer for me….love my new service and the new AT & T app!!!

There were devices that popped up on my WiFi band that I do not have. I was able to block them and get faster network. In the past I had gotten hacked through my home WiFi and it destroyed the WiFi box and my iPhone. I had no idea there were computers and gamers in there until there was no WiFi signal at all. I have teenage sons who love video games. I feel they are safer now that I can set times they have access to the WiFi and when they don’t, keeping them from being targets for hackers. Smart Home Manager really comes in handy on school nights. Now my children get sleep, do their chores to earn internet time because they can’t sneak on the WiFi late at night. I give 5 stars because if I didn’t have SmartHomeManager on my devices those devices I blocked would probably have cost me another phone and very possibly my identity by now. Not to mention the rest of my households devices.

I can manage all of my devices connected to my WiFi. I can fix issues I may have also I have extender and it let me know what is connected to it as well. I can make a guest internet access so I don’t have to give company my password. Also reconfigure any of my smart devices. It also does Speedtest tell me how to get the best speed what maybe slowing my internet down. I love SmartHomeManager I have been using it a lot. Also I am able to restrict certain devices from WiFi such as ps5 playing time. I can disable alarm alerts for a certain amount of time if I am sleeping and don’t want notifications. I enjoy being able to control the WiFi time without them knowing they just think internet is done. Awesome app features

I just hung up the phone with ATT who told me SmartHomeManager would allow me to manage individual devices on my network, specifically they told me I could set time limits on individual devices. 100% false. The only thing SmartHomeManager does is allow me to view and rename devices. Worthless. There is no device management - can’t even kick a device off of the wifi. There are no parental controls even though their website mentions them and points to an “ATT/McAfee Internet Security Suite” download, which also upon downloading had no such features as parental control or wifi management. I called because I want to be able to turn our wifi off at night. I’d also AT LEAST be able to restrict certain devices, as needed but even moreso on a schedule that I don’t have to constantly fiddle with. What a pain!

Just had att installed in our house today. While the tech was working on installation, another guy came in to show us SmartHomeManager and how parental controls work. He used a dummy account on his iPad to walk us through it since our service was not completely installed yet. He left before installation was complete. Once installation was completed we tried to add our children’s profiles but the button was missing from our app. After trying to figure it out and watching videos from att website we called customer service. The rep told us since it was updated today we don’t and won’t have access. I told her the one rep showed us on the dummy account. She said that’s why it was a “dummy” account it didn’t have the “update” we had. Ummm how can it be “updated” if all the features are taken away?????

SmartHomeManager is useless and the fiber internet I pay for is a joke. I thought I would be having better internet than when I lived out in the country with some no name provider I was wrong I never had a problem with our no name provider needing WiFi extender living in a larger home and now I have a smaller home and at&t says I need WiFi extender for best signal the tech didn’t want to put the modem where I wanted so it’s all the way in a corner of the house I never go to half way though the house I have poor or no WiFi and they want me to pay for WiFi extender I don’t think so I will pay for my early cancellation fee and change over to the cable internet offered hear before i spend another dime wit at&t and why do you offer parental control if every time I check it is turned off complete and total waste of money if you think you will have good internet

Made the mistake of going with att over cox. First off they sent some lady to my home when they were installing some box in my home (another thing cox doesn’t make me deal with) and she basically sat and pitched me deals that att has. How annoying! Now within the first month the router they included when I signed up has gone out and I’m stuck without WiFi. I tried to use SmartHomeManager to get assistance but guess what I only get their worthless automated assistant when the WiFi is working! Cox WiFi is more reliable, they turn it on over the phone without installing phone lines in your home, they don’t force me to listen to their sales pitches, and for the most part their wifi was faster and more reliable. If I wasn’t tied to a contract I would definitely go back to cox. For now I’m burning up my cell phone data so I don’t fail my online schooling and lose grants that require me to pass. Because of att my cell phone bill will now be through the roof. So unsatisfied and broke at the expense of att 🤬

SmartHomeManager has some good features, if they worked. I’ve had multiple technicians come out to repair connectivity issues (Last one was today), and we are still experiencing the same issues with SmartHomeManager not accurately displaying what’s connected to the gateway. The technician was unable to pair Airties 4920 extenders using SmartHomeManager or his equipment, and AT&T Tier I level tech support told the technician they don’t provide support to the extender even though they sell, and sold, them to me and other customers. Why put out a product that doesn’t really give the user the ability to easily “manage” their home network, which would greatly minimize the need for so many tech support calls. My AT&T experience has been subpar and everything is layered so no one, except for the customer, has to take responsibility for anything.

Seems like application has always had bugs, very erratic. I currently have two extenders connected and in use. However when viewing Advance on Network, sometimes display shows items connected to Extender and sometimes to Gateway when signal is actually coming from extender. Glitch is mentioned many times in recent reviews.

Been with DirecTv well over 20 years, Cellular and internet much longer. For past few years, service for all three products have suffered. DirecTv AM21 unable to edit OTA channels, Cell tower is two block away, signal down from 4 to 2 bars and internet infrastructure is close to 50 years old. Beach air and copper equal corrosion.

Awaiting arrival of fiber to home service. AT&T and Spectrum are upgrading services in our city. Whoever offers it first get my business.

It was working fine until they pushed through an update 4 days ago now I can’t manage my devices and can’t get into my fire stick with the internet because it was part of a profile and even when calling and chatting with support no one could seem to fix it or at least restart my stuff so i could log back on. Now when i log into SmartHomeManager i keep getting stupid error 300 and support telling me SmartHomeManager is working when clearly it isn’t. Just fix it so I can remove the profiles and not use it anymore this is the 3rd time in 4 months SmartHomeManager doesn’t work because they try to fix one thing and break 3 others.

I recently upgraded to fiber and I love it. All of my 50+ smart home devices work flawlessly. However, simultaneously the “usage by device” function was removed from the Smart Home app.
This was one of the most useful features as it allowed me to look back 24 hours or even a week and see ALL devices that had been connected to my Wifi...even ones that I do not recognize, so I could then black list them. SmartHomeManager captured the IP address as well as the MAC address of ALL devices that had accessed my Wifi. Now, if I’m going to catch someone piggybacking, I have to log on at the same time they are. Not very effective.
PLEASE AT&T, restore that functionality!

SmartHomeManager is very very slow and useless as most of the time it does not show the number of devices connected to the WiFi. It’s been a week since I installed SmartHomeManager and it has only showed me once about the number of devices connected to the internet. I tried to block one of the device to test how SmartHomeManager works and now I am unable to get to unblock the device as SmartHomeManager won’t show me the devices anymore. Each time it says “ we are unable to get your device info at this time, please try again later” it’s been a week and I am still trying. Very horrible app for a service provider like att.

I have great AT&T internet, I think at times... The issue I have is that I feel like no devices can be connected to our extender we purchased from AT&T. When I pull SmartHomeManager up, and I go to tools> network health check. It shows all 14 devices feeding off of/connected to the gateway. And nothing on the extender... when I am upstairs playing a game, the game lags.... the extender is 10 feet from the console, and the gateway is right underneath, downstairs.. if this could be explained, I would give a 4 because there is always room for improvement 😉😁

Didn’t know that SmartHomeManager existed until yesterday when there were ATT outages in DFW area and as any user hooked to the internet unwantedly, I started looking for ways to resolve it. Then I stumbled upon SmartHomeManager yesterday and it didn’t help resolve the internet outage for obvious reasons but when I signed back in today and checked out the features, it’s pretty neat and well thought out. Data usage, WiFi signal strength, preferrred extenders based on Home size, router details and pretty much everything needed is on it. Can kill devices which are dormant but still using internet.

I have had no problems or concerns with smart home manager. It allows me to see who is on the network and to personalize each of those devices with something that makes sense. It also runs an integrated Internet speed test which is great. It also has a troubleshooter for a slow internet as well as an ability to re-assign a device’s channel to avoid interference from outside-the-network devices. Finally, it allows me to see the network remotely and also inability to change the network’s password.

Smart home manager shows 5 devices using data when my service was completely out. How do you explain that?

I have two Airties 4920 extenders. They show on WiFi connection and are working, but Smarthome app on iPad shows them offline…and some of my known connected devices do not show. I have down loaded new version and restarted WiFi and both extenders…still get same results. The app used to work properly but not now.

app, not checking for signal