how to cancel Securus

How to Cancel Securus

Published by Securus Technologies, Inc on 2023-04-13

We have made it super easy to cancel Securus Mobile subscription
at the root to avoid any and all mediums "Securus Technologies, Inc" (the developer) uses to bill you.

How Easy is it to Cancel Securus?


Complete Guide to Canceling Securus Mobile

A few things to note and do before cancelling:

  1. The developer of Securus is Securus Technologies, Inc and all inquiries must go to them.
  2. Cancelling a subscription during a free trial may result in losing a free trial account.
  3. You must always cancel a subscription at least 24 hours before the trial period ends.

How easy is it to cancel or delete Securus?

It is Very Easy to Cancel a Securus subscription. (**Crowdsourced from Securus and Justuseapp users)
If you haven't rated Securus cancellation policy yet, Rate it here →.

Pricing Plans

**Gotten from publicly available data and the appstores.

Video Connect

- Enroll in Video Connect and schedule remote video sessions with an incarcerated individual

- Subscription packages available (where available)

- Price varies by facility

[2] AdvanceConnect

- Fund this account to receive calls from your contact

- Select a call subscription package (where available)

- Price varies by facility

[3] Securus Debit

- Deposit funds for your contact to use for calling, purchasing music/games/movies, scheduling Video Connect sessions, and purchasing stamps for eMessages and eCards

- Feature availability varies by facility

- Price varies by facility

[4] eMessaging

- Purchase "stamps" to send and receive messages and eCards, attach photos, and send VideoGrams

- Transfer stamps to your contact or prepay for them to reply

- Feature availability varies by facility

- Price varies by facility

[5] Text Connect

- Send and receive short text messages

- Limited availability

- Price varies by facility

Potential Savings

**Pricing data is based on average subscription prices reported by users..

Duration Amount (USD)
If Billed Once $35.71

How to Cancel Securus Mobile Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the Securus (subscription) you want to review.
  3. Click Cancel.

How to Cancel Securus Mobile Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on Securus Mobile (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How do I remove my Card from Securus?

Removing card details from Securus if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Securus from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Securus Mobile or any other website using your Justuseapp card.
  5. Cancel the Securus subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

How to Cancel Securus Mobile Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Securus Mobile app and then click on "Cancel Subscription".

What to do if you Subscribed directly on Securus's Website:

  1. Reach out to Securus Technologies, Inc here »»

  2. Visit Securus website: Click to visit .

  3. Login to your account.
  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".
  5. Click the link, then follow the prompts to cancel your subscription.

How to Cancel Securus Mobile Subscription on Paypal:

To cancel your Securus subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "Securus Mobile" or "Securus Technologies, Inc" to cancel.

How to delete Securus account:

  1. Reach out directly to Securus via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Delete Securus Mobile from iPhone:

  1. On your homescreen, Tap and hold Securus Mobile until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Securus Mobile app.

Delete Securus Mobile from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose Securus Mobile, » then click "Uninstall".

Have a Problem with Securus Mobile? Report Issue

Leave a comment:

Reviews & Common Issues: 4 Comments

4.5 out of 5

By Tasha

1 year ago

It keeps saying my email is invalid when it’s been the one I’ve been using. I got a reminder for a video visit to this email as this issue was happening so it’s obviously valid. Tried calling tech support but it just hangs up. When will this be fixed?

By Faith Taylor

2 years ago

The app and the website on my phone won’t let me cancel my subscription

By Molly Christensen

2 years ago

I am trying to remove this app from my MacBook Air. I called apple support and it will not delete from my account it you can contact me or call me that would be great!! Molly 801.644.0852

By Mary Branson

2 years ago

I uninstalled the securus app from my phone,but they are still charging my debit card 32.01,for video visits,I need a refund,my person is no longer in jail,I've tried calling securus,but it's too busy,and then hangs up.

What is Securus Mobile?

The this app Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a this app Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all this app sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last ca...

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