how to cancel Marco Polo

How to Cancel Marco Polo

Published by Joya Communications on 2023-12-18

We have made it super easy to cancel Marco Polo - Video Messenger subscription
at the root to avoid any and all mediums "Joya Communications" (the developer) uses to bill you.

How Easy is it to Cancel Marco Polo?


Complete Guide to Canceling Marco Polo - Video Messenger

A few things to note and do before cancelling:

  1. The developer of Marco Polo is Joya Communications and all inquiries must go to them.
  2. Check the Terms of Services and/or Privacy policy of Joya Communications to know if they support self-serve subscription cancellation:
  3. Cancelling a subscription during a free trial may result in losing a free trial account.
  4. You must always cancel a subscription at least 24 hours before the trial period ends.

How easy is it to cancel or delete Marco Polo?

It is Very Easy to Cancel a Marco Polo subscription. (**Crowdsourced from Marco Polo and Justuseapp users)
If you haven't rated Marco Polo cancellation policy yet, Rate it here →.

Pricing Plans

**Gotten from publicly available data and the appstores.

Marco Polo Plus

- Description: A paid membership plan that unlocks premium features and an elevated experience

- Features: Fast forward with speed controls, save Polos in HD, voice-only Polos, custom emoji reactions, Plus Passes

- Price for Individual Plan:

- Annual: $5/month billed annually at $59.99

- Monthly: $9.99/month billed monthly

- Price for Family Plan:

- Annual: Less than $2/month per membership billed annually at $119.99

- Monthly: $19.99/month billed monthly

- Payment: Charged to the user's Apple ID account at confirmation of purchase

- Renewal: Subscriptions automatically renew unless the user cancels at least 24 hours before the end of the current period

- Manage and Cancel: Users can manage and cancel subscriptions in their account settings on the App Store.

Potential Savings

**Pricing data is based on average subscription prices reported by users..

Duration Amount (USD)
If Billed Once $59.99
Monthly Subscription $21.59
Yearly Subscription $62.00


How to Cancel Marco Polo - Video Messenger Subscription on iPhone or iPad:

  1. Open Settings » ~Your name~ » and click "Subscriptions".
  2. Click the Marco Polo (subscription) you want to review.
  3. Click Cancel.

How to Cancel Marco Polo - Video Messenger Subscription on Android Device:

  1. Open your Google Play Store app.
  2. Click on Menu » "Subscriptions".
  3. Tap on Marco Polo - Video Messenger (subscription you wish to cancel)
  4. Click "Cancel Subscription".

How do I remove my Card from Marco Polo?

Removing card details from Marco Polo if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Marco Polo from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Marco Polo - Video Messenger or any other website using your Justuseapp card.
  5. Cancel the Marco Polo subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

How to Cancel Marco Polo - Video Messenger Subscription on a Mac computer:

  1. Goto your Mac AppStore, Click ~Your name~ (bottom sidebar).
  2. Click "View Information" and sign in if asked to.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Marco Polo - Video Messenger app and then click on "Cancel Subscription".

What to do if you Subscribed directly on Marco Polo's Website:

  1. Reach out to Joya Communications here »»

  2. If the company has an app they developed in the Appstore, you can try contacting Joya Communications (the app developer) for help through the details of the app.

How to Cancel Marco Polo - Video Messenger Subscription on Paypal:

To cancel your Marco Polo subscription on PayPal, do the following:

  1. Login to .
  2. Click "Settings" » "Payments".
  3. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll see a list of merchants you've subscribed to. Click on "Marco Polo - Video Messenger" or "Joya Communications" to cancel.

How to delete Marco Polo account:

  1. Reach out directly to Marco Polo via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Delete Marco Polo - Video Messenger from iPhone:

  1. On your homescreen, Tap and hold Marco Polo - Video Messenger until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Marco Polo - Video Messenger app.

Delete Marco Polo - Video Messenger from Android:

  1. Open your GooglePlay app and goto the menu.
  2. Click "My Apps and Games" » then "Installed".
  3. Choose Marco Polo - Video Messenger, » then click "Uninstall".

Have a Problem with Marco Polo - Video Messenger? Report Issue

Leave a comment:

Reviews & Common Issues: 1 Comments

4.8 out of 5

By Bambie

1 year ago

I have followed all directions I can find but have not been able to cancel my subscription to Marco Polo. I just want the free version.

What is Marco Polo - Video Messenger?

Marco Polo combines the best of texting, social media and video chats - all in one private, easy to use app. IS IT SOCIAL MEDIA? It’s different from typical social media apps because Marco Polo is real, trusted and built to be good for you. Unlike many apps, Marco Polo does not sell user data for advertising. Marco Polo isn't about likes or social comparisons. This is an app that parents actually want their family to use. SIMILAR TO VIDEO CALLS? Marco Polo is vastly more practical. You never play phone tag and you don’t have to schedule blocks of time just to say hi. Marco Polo gives you tone, context and certainty that your message was heard. FULL LIFE, NOT FULL PHONE With no limits on length, and video stored in the cloud, you have room for life. UNLIMITED POSSIBILITIES You can talk to friends and family face-to-face even if they aren't iPhone users because Marco Polo works over WiFi anywhere in the world. No more time zone scheduling! PRIVATE Marco Polo is designed to be for your closest friends and family. You can't search and find anyone without their mobile number. Marco Polo is also ad-free and we do not collect your data. MARCO POLO IS FREE TO USE. The free version of Marco Polo includes: • 100% free with no ads • Unlimited chats • Unlimited groups • Voice effects and camera filters • Notification controls • Emojis - heart, thumbs up, smiley face • Ability to upgrade at any point INTRODUCING MARCO POLO PLUS Marco Polo Plus is...

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