ENBD X Avis

Since they updated their online banking platform, users can no longer make international transfers in AED and take advantage of significantly better overseas exchange rates. We are now stuck with the only option of making international transfers in USD, EURO, or GBP and are forced to go by NBD’s terrible inbank exchange rates. USD is 2cents off market (bad but manageable), EURO & GBP on the other hand are sometimes up to a staggering 20 CENTS OFF MARKET! So if you’re doing an international transfer in those currencies you’re basically getting robbed. Very disappointed, this is more of a downgrade than anything else.

Basic banking features not working since several month. I’m not able to see for example the transactions on my current account, or not able to update my ID documents. I have contacted the support several times, I never received any answer or update on my request. It is the worst banking app I have ever used. The user experience is bad. The previous application was not great, but it was working at least.

It’s nice but so many features are missing. For instance, the standing instructions. I had a standing instruction to pay my credit card total statement due but I cannot access it anymore. Neither they can access it in the branch. Neither they can access it when I call the customer care. One example among others… ENBD should have not release this terrible app.

I joined Emirates NBD because of this new app and the mobile banking they were promoting. That’s unfortunate that not a single feature is working. Even for a simple local transfer, they responded me on the chat of the app to call their call center.
And it’s not free to call, it will probably cost 50 AED. That’s unfortunate.

i prefer native smoothness

Cannot download a file that is generated through the app. Why can’t we use the web portal when required or when the app doesn’t work ?!

I’ve downloaded this app which was supposed to be better and user-friendly I don’t understand why they like to complicate things, terrible gui, unstable server connections and an unstable app, please if you want to release an app you should test it throughly before you do so, ever heard alpha version? Beta version? Stable release ? The older app was much faster and better

Pro

I prefer the previous version of the App.

Excellent Sercive

Very poor communication
Difficult to manage when you are a new expat

Emirates NBD bank is my favorite beautiful romantic
bank and I want to get married with my bank and to have a kids

I travel everywhere.

Simple and convenient, good looking, modern. I don’t expect more form a banking app, but I don’t expect less. A good uplift from the outdated one.

Very fast services

Easy to use, many services, all accounts and cards at the same place and even possibility to invest. Not sure i can identify something missing. Well done ! Keep the bar high !!

Service quick and professional

There has been so much improvements and I love the fact it has an option to automatically convert into installment. Thank God

Works well but I am trying to get the answer at the question forgotten pin for my card cannot find the answer

Very un happy!!! Your accounts are not clearly displayed, you need to dig in all the apps to find information. Very very very bad experience!!!!

Easy to use