Contact Steamboat Resort Support
Company Name: Alterra Mountain Company
About: With the Steamboat Ski Resort App, get more out of every day with up-to-date
lift and trail status information, local weather, mountain conditions, a trail
map, as well as a complete listing of our restaurants and menus.
• See which
runs are groomed and which closed.
Steamboat Resort Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Steamboat Resort. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Steamboat Resort. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Alterra Mountain Company
Read 3 Customer Service Reviews 😭😔💔
Ease of App
by Youarebs
We have lived here for 19 years and moved here from SV ID, where we lived for 25 years and before that Mammoth and Mt Hood respectively. Suffice to say we are long time skiers.
We delighted in the (for us) first time printed grooming reports. Had not experienced those before. In SV there was
a
“White Board”
At the top of the mountain with a groomed list, and that worked well, too. You should consider this “board” at the bottom and in several locations, as we(2) plus many others we have spoken with are unable to access your APP on a regular basis. I know this technology is, at our age, our second language, but WE are the ones with $ to spend here! PLEASE LISTEN TO OUR COMPLAINT! You are successful in turning away your clients who can actually afford to be here. This town has grown beyond imagination in our time here, and leaving is a consideration for us! TATER
A big step down in quality
by Weatherbooger
The new app is not intuitive. It does not have the snow report, which was excellent! The “trail map“ is absolutely useless with terrible graphics and no labels on trails. The weather conditions reported do not separate summit conditions from mid mountain or base area—there is only one value each for wind speed and temperature for the entire mountain, with no indication of where it was taken. Do you think we are really that dumb that we do not want to see conditions across the mountain? Thanks Alterra for so much LESS! I am deleting this app. It is only good for helping the ski resort sell stuff…and it does not appear to be very good even at this. How much money did steamboat ski resort save by discontinuing the previous user-friendly app and replacing it with a generic, boiler plate waste of space on peoples’ home screens?
Ridiculously Cumbersome
by Dallasuze
Sooo not helpful. Visuals poor for trying to see things quickly while on the mountain; nothing links with anything else anymore (used to be able to tap run names from the status list and see the run highlighted on the map, for instance); too many steps to get to basic information; no more complete weather forecast; can’t see base, mid and summit conditions at one glance but have to switch screens; map contrast is poor for quick assessment. Also, what happened to all the webcams?? (And if you’re ever going to get those back, having one on each lift line would be more than helpful.) This is useless for actual mountain activities. Was hoping to keep the old app after trying this but no such luck - unsupported.
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