Cox Contour TV Reviews

I have used CoxContourTV for the past several years with no issue. Over a month ago, it all the sudden asked me to sign in using a “university” login… I have contacted COX Tech Support, and after someone “worked” with me via an online chat for over 3 hours, they gave up and said they had no idea what was wrong on how to fix it. She was going to start a trouble ticket and get back with me…that was over a month ago!!! Still nothing. I have uninstalled and reinstalled CoxContourTV several times and it still asks for the same thing. I have been on the COX forums and have seen others with the same issue…but no resolution or acknowledgement by Cox of a problem. They have no problem collecting my money every month…but seem slow to assist when they’re service doesn’t work. I see a lot of folks leaving Cox when Verizon FIOS becomes available in my neighborhood. Competition is a good thing, something Cox hasn’t experienced in this area before.

CoxContourTV is still sub par, it does not allow viewing of certain programs, the excuse is you need to be connected to your in home wifi. Well that is false, I am still not able to view certain programs even when I am connected to my in home wifi. I called customer support and I was told because of issues with that app, I would need to delete CoxContourTV and reinstall. Well that did not work. This has been going on for years, and the response is the same, we are working on fixing these issues”. CoxContourTV also does not allow me to download any shows for viewing off wifi, very disappointing for the money Cox charges. Direct TV is still a better option, Cox is years away from competing. VERY DISAPPOINTED long time customer☹️

I NEVER write reviews because I’m very laid back and understanding. However, CoxContourTV provides a terrible user experience and the developers just don’t care.

Given that many of us are spending money on Cox service, it’s hard to accept the ridiculous challenges from CoxContourTV.

I’ve constantly had to log in and out to be able to see specific shows. When I try to watch a show that I know is available (because I’ve checked the On-Demand option via my TV), the episode is greyed out without any option to press play. This continues for weeks unless I log out and back in.

Now, when I enter the tv show title in the search bar, nothing even pops up. Literally nothing.

I’m pretty much always on the go because of my job and lifestyle... so being able to connect on my phone and smart devices is important to me. It’s frustrating that a company of this stature has consistent issues with this.

Do yourself a favor...don’t download CoxContourTV...also, consider something else besides Cox. I just can’t do it anymore. You’ll regret it.

Cox needs to do better especially for the money people pay to have their services. Why have an to stream on the go and you can’t even watch anything unless you’re at home on your wifi?!? Where do they do that at?!? The whole point of on the go streaming is bc you are not home…duh! And when home you’d think people will be utilizing their COX services on their TV instead of using CoxContourTV on their phone, laptop, or tablets….it could just be me but that’s my take on this useless streaming app for a service you already pay for. You’d have to download every single network app separately just to see if your service credentials will allow access….probably not so ….next please Cox is only good while at home.

CoxContourTV would be great if it worked and did what it claims it does from their commercial.

The commercial said you can record shows from CoxContourTV and watch them from CoxContourTV . CoxContourTV doesn’t do this.

It also has A LOT of issues. During a 30 minute show, CoxContourTV crashes at least 10 times. It also has a lot of issues with the screen freezing as soon as the show comes back from commercial. The sound work but the screen freezes on the channels “we’ll be right back” screen. So, I hear the voice but don’t see it. I have to close and reopen 2-3 times to be able to watch the show with picture AND sound. This happens at lease once every time the show comes back from a commercial break. It’s never happened during a commercial break, just during the show.

CoxContourTV also cuts out parts of the show. When watching a comedy, it’ll come back from commercial break mid-punchline. It comes back mid sentence.

Cox REALLY needs to fix A LOT about CoxContourTV, or just delete it and start over. I’ve had several different TV providers and Cox’s app is the worst.

I’m always having issues with the to go channels no matter how strong my signal is, specifically Fox News, weird how that’s the only channel that’s always messing up, every other channel works perfectly fine. PS I just updated this review because I forgot that I even wrote one, so when I tried to write one this one came up, anyways here we are months later and I’m still having issues with that particular channel, so…… could we get some answers please, anything, a little crumb, maybe try to figure it out and help us customers that are paying hundreds of dollars or am I doing something wrong, let’s try to figure it out that’s all I’m asking ugh!

I bought a new iPad Pro specifically to watch TV in my kitchen on a bigger screen. Contour won’t load and after too much time spent talking, emailing and texting with Cox there is no resolution. I have an older small screen iPad in another part of the house and there’s no problem accessing Contour there. Cox says to contact Apple, Apple says to contact Cox. Cox should not be claiming Contour can be used on all my devices when it can’t. That’s false advertising.

I received an email response to the above review saying “we can make this work.” When I click “contact the developer” in the email, I’m taken to an unrelated page. Seems impossible to find a contact person. To answer questions I was asked: My iPad Pro has the latest IOS -13.4.1. My iPad automatically upgrades to the latest version. I have no problems with any other apps. I would love to get this resolved. Thank you!

Update 22 April..... Well you guys dropped another “update” last week. Figured I would give it a bit and see if “quality” was anywhere in the neighborhood.

Nope. Still big lags in performance on a top of the line iPad.

Perhaps the programmers could learn to pump gas for a living?

Doctors practiced the way you program and cemeteries would fill.

Cox: Later this year you are getting a competitor in my area and I will no longer be stuck with you as my only choice for TV/Cable. Up your game if you want to have a shot at my business.

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Update 17 February, 2019:

Your “upgrade” 3 days ago was a bust, as usual.

Uninstalling and reinstalling (1 week old iPad Pro with lots of memory— no hardware excuse available to Cox).

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Response to my current review is a Cox cut and paste from last March!

You guys are sloppy.

HomePod is not the same as AirPod.

1. Still mistakenly prevents me from access when on my home wifi (and no VPN). Did everything including reboot multiple times.

2. Still denies the ability to play the audio through a HomePod speaker.

Adjustments to the interface with the last “update” make the user experience worse.

Please take more pride in your design and coding.

Why not just drop Cox? Cox has a monopoly in my area, so I am stuck with you.

With all the problems, not only with Contour, but overall I can only say when the ‘exclusive’ nature COX has on the consumer is replaced or gone COXis going to see a large number of people migrating away from the company.
We came from another state and had XFINITY and other service providers and COX even though electronically and programming wise being ver similar leaves COX lagging behind overall in many ways.
We for one are planning a change as soon as our contract is up.
COX’s attitude, knowing they have a hold on you, and not budging a bit on programming and forcing features not needed but by us not wanted and other conditions just leaves us very frustrated. Company policy can be changed to give good customer service and keep their customers. The quality of this so called service doesn’t come close to their cousin XFINITY or many of the other providers we have subscribed to before moving to Arizona.
Looking into the exclusive nature and how they maintain that exclusiveness is my next research project..

I love Contour. i have become dependent on it or at least used to its convenience. I want to say that first because otherwise I wouldn’t be appreciative to the developers. And I wouldn’t take the time to review it.

My recent upgrade to Iphone XS however caused me to need to re-enter my pwd. Now you may be saying to yourself ... yeah duh. but I backed up everything to my itunes and restored all the apps and data from my 7plus to this iphone. For some apps I lost my pwd and others I didn’t. God bless those developers who retained it and for those who did not... please mote this experience....

If I now reset my pwd I have to resign in with the new pwd on all my devices... the old contour pwd is stored on those others but removed on my iphone Xs now. I saved my conour pwd to a post it note but when I try the pwd it rejects and wants me to reset. I guess I have to bite the bullet and do the reset but sigh... Wife’s phone is gonna reset... kids... computers... all because cox doesnt back up my pwd....

which brings me back to the start... if I didn’t like CoxContourTV I wouldn’t bother... but I do and it’s gonna cost me ...

CoxContourTV used to work perfectly. Now when I try to watch a show, it says my app is out of date. App store says there are no updates available to me. (iPad) So, I uninstall CoxContourTV and try to download again. This time it states "This version of Cox Contour is not compatible with this device. Do you want to download the last compatible version?" It is my only option, so I download. Then try to watch a show,... says I can't because my app is out of date. What did Cox change on the last update?? According to Cox website, the ONLY requirement for Apple is "iOS 10.3 or higher". Well I have 10.3.3.

When I first downloaded CoxContourTV it was great! I used it all the time on my phone! But now, every time I find something I want to watch and click watch, an error message comes up and simply says “Something went wrong: We’re sorry, something unexpected just happened. Please try again.” No matter how many times I try, it does not work. I have tried deleting CoxContourTV and installing it again, signing in and out, turning on and off my phone, etc. Not sure what happened but it is highly disappointing.

Some channels have major sound issues when watching on tablet or phone, such as Oxygen and WGN. (plays volume for 3 seconds then silence. Very annoying.) If you read reviews I’m not the only customer with this issue. Update fixed the shrink/multitask issue, but I still can’t watch certain channels because no sound.
Noticed difference in commercials with TV vs iPad. I’ll be sitting outside watching a show on iPad and see the same channel inside has different commercials which is very odd.

Beside the sound issues, I use CoxContourTV a lot and I like it. Just wish they’d fix the sound issue on channels that I pay extra to have but can’t even hear.

I would like to see the tool bar edit back that displays the time Internet connections etc. Please add this back. It would also be nice if CoxContourTV worked outside of the home network. It is ridiculous to have this on your mobile phone when you cannot use it when you are mobile. Also, I am legally blind and use voiceover on my phone and have turned on the function that is supposed to I don’t know what happened to CoxContourTV. When I try to look at my TV shows, I get a error message and I had to close CoxContourTV and restart it only to get the same error message again. Please fix this problem.

CoxContourTV used to work fine. In the last couple of weeks, after the 5.9.0 update, sound plays for a few seconds and then goes away. Several minutes later the sound comes back and goes away again. I had CoxContourTV open while I was working at my computer and the sound went in and out every few minutes for 2hrs. I finally switched to a different and listened to music.

CoxContourTV doesn’t remember the channels I watch anymore. I have 2 channels that I watch on a regular basis. When I launch CoxContourTV neither channel is in the recent channels list. The list is full of HBO channels and local channels I haven’t watched.

Could you please fix CoxContourTV so it turns off with the timer? It only shuts it off for about 5 seconds then it comes back on. It used to work. Thanks

This is a response to”which timer are you referring to”.

I’m referring to the timer function of the native clock app on my iPhone 6 Plus. There is a setting labeled “when timer ends stop playing”. The contour app used to shut down when this was enabled. It now shuts off, the lock screen enables, and after 7 seconds the sound resumes. In contour settings, “Allow background audio” is disabled. I have uninstalled and re-installed the contour app several times, with phone restarts in between. Hope you can help.

I like that it has the favorites section (: because on contour box there isn’t a toggle switch for the shows that am able to watch with my package vs all channels regardless if that are in my package plan or not lol .

I wish you could set reminders for when a certain movie or series or episode I’d like to watch (: Every other app makes a notification for some thing this would be a cool feature for CoxContourTV.

Also it would be cool if there was a feature to use contour app like a remote so I could just change the channel from my phone sometimes I can’t find the remote but I know where my phone is lol

Along with that, maybe if the remote idea is a no go if there was just a way to add access to other contour boxes in the house hold. 🏡 Sometimes I’ll find a cute movie on a TV from in one room and I want to change it on the living room where my siblings may be watching from. (:

Maybe I’m just easily satisfied but CoxContourTV is pretty much perfect so far, everything I could really need is already implemented into the application, give or take a few things.

I can’t for the life of me understand why people are rating the application so low just because it’s not as good as other providers, that’s the point.. it should be uniquely different, keep adding onto the application and don’t let it go months without updating and I’m sure it’ll just keep getting better and better.

I just signed up month-to-month with Cox after having Spectrum for the last two years. I like this option of only paying $10 extra to not be tied into a contract. Spectrum was way too expensive paying almost 220 a month after one year of service. I decided to go with Cox because everyone in the area has this company. I am still waiting for my equipment that I ordered two days ago so I might be writing this review a little early, but I already have access to their Contour app to watch tv. I was hesitant to sign up with Cox, but so far being able to access cable on their app with no issues is a plus in my book. I hope I feel this way after using their services for a few months.

I’ve been using it while traveling and it’s been great. I use it on WiFi with an iPad and cellular data on an iphone. So, I haven’t seen the problems others say they have using it on a non-Cox internet connection while traveling away from home (I’m using it on both ATT WiFi and Xfinity Comcast WiFi). My cellular data is on T-Mobile. Of course at home it’s on a Cox Contour router. I’ve been watching a standard cable channel BET currently (not the BET app, which didn’t work or let me find the show I wanted to see).

We have had cox for over twenty years and am thinking about switching to AT&T since they offer data free streaming if you are subscribed to their internet and TV. We already get to stream data free with AT&T on our phones with the TV channels that come free with our phone plan. I called Cox earlier and they told me that even if we are signed into our cox account on an IPAD or cell phone while at home using our cox WIFI to watch cox channels we pay for, this would count against our internet data usage and that there is no data free streaming even if you are using all of their services.

Ridiculous! In October 2018 Contour went to a different update so my Ipad-which was in perfect working order-could no longer update to the newest version. I had to go buy a new Ipad for $400 just so I could use CoxContourTV . I only watch tv on my Ipad. So now, the three channels I do watch, that I pay A LOT of money each month just to have, no longer support volume to the channels and Cox has no idea why. I watch Hallmark and HGTV. Cox is THE WORST tv company out there! Stone age quality for an expensive price. We had Xfinity in an another state for 20 years with no issue. We move to AZ 4 years ago and it has all been a headache!

CoxContourTV has definitely improved from a year ago but I am still left disappointed that you can’t access your recorded shows. This is the main reason that I cannot wait to switch back to Directv because their app allows you to not only watch shows from CoxContourTV but be able to search for your favorite shows and record them from CoxContourTV itself. It also allows you to download all your recordings onto CoxContourTV to watch when you’re not connected to WiFi. In regards to this, the Cox app just does not compare and as someone that is always on the go, the mobile app is a deal breaker for me. If Directv is capable to have all those features, there’s no reason Cox can’t make the effort to do the same.

It was working fine inside my home wifi and outside my home network. I was able to watch my shows on the road and even while I was traveling international.

Now it is not. Even in my cox home network it ask me to enable my privacy location ( hello I am home in my home wifi). When I am traveling also it asks me for my location and if I am traveling outside the US, it says that I cant use it. I am starting to wonder why all of sudden you need to know my location by enabling the gps? That is private. I dont like it and I must likely will change cox to something else

Not sure where they are pulling the data to display recently watched channels but it’s not from channels I watch. Sometimes it shows channels that are not even in the same language! I remember this working correctly in earlier versions but now it’s completely useless.

There is also no way to provide feedback from within CoxContourTV to report problems. There is a Help section which just allows you to call, chat, or go to their social media accounts. It needs to allow submissions of bug reports and suggestions.

I saw CoxContourTV on social media and was like wow this is so cool! But just remembered it now. Downloaded CoxContourTV signed in and... what the heck. First I was excited searched family guy there wasn’t many episodes. Then I was like okay let’s see about Kitchen Nightmares, not a single episode. Then I see in the related bar Hells Kitchen and I got some hope. Pressed it again. No episodes. I don’t like CoxContourTV mainly for the lack of episodes. I will be uninstalling.

Btw this wasn’t meant to be taken as offensive in any way, shape, or form it’s just my honest review.

I love CoxContourTV for the ability to watch movies and shows, but recently it started requesting my location when I tried to do either, even when I’m on my home network! This seems like overkill to me because CoxContourTV already knows if you’re not at home because it only allows certain shows and movies when you are not using your home network. Is there a way to get rid of this location requirement? I love the service, but for the money I pay I shouldn’t have to give out my specific location. ‘Home’ or ‘not-at-home’ should suffice.