Contact Talkspace Therapy and Support Support

Give me all of my money back. I don’t write app reviews, but there is no way to get any type of response from customer service. I was a brand new paying subscriber that needed assistance with a billing/technical issue. I’ve reached out via email multiple times for a week with no response, which is valuable time and money going down the drain as I wait on customer service to respond to what should be a simple request. After many automated emails, I went to social media dms to try to get ahold of someone. My question could easily have been taken care of with a quick phone call but they don’t offer any type of customer service phone call. This has created much more stress and frustration on me, all while my paid subscription dwindles down. I was now charged for TWO different subscriptions that Im not using. You’ve been unable to assist me in a simple request so PAY ME BACK….all of it. This “partial refund” automated refund wizard thing isn’t the right approach. I never used your services, only spent time trying to figure out how to get set up correctly! Take This Advice CS- If you don’t have enough customer service support to handle new clients, pause taking in new subscribers until you can fully serve them. Week long delays and keeping my money is not right. I’m done trying to make Talkspace work for me on my own. Bottom line - I’ve cancelled my account(s) and I expect Full Refunds now.

I paid hundreds of dollars just for my psychiatrist to meet with me once and then to never respond to me again, despite my many attempts to contact her. She prescribed me new medication and then never once followed up on it, which was incredibly unprofessional and unsafe. I then emailed TalkSpace support, who informed me that I couldn’t get a refund, but I could get rematched and spend more money to have another initial appointment. This whole experience took about 3 or 4 months of my time that could’ve been spent getting better. I already have a hard time asking for help, and this only added frustration and exhaustion. Don’t waste your money or your time! UPDATE: As you can see, Talkspace responded to this review. Don’t be fooled—nothing was done after this response; it’s all for show. Many months later, I was finally able to find a psychiatrist who was committed to helping me. Upon telling her about my experience with Talkspace, she was very concerned and told me that this was extremely unsafe and could’ve been so much worse if I was in a worse place mentally. I was also misdiagnosed and given very incorrect medication, which negatively impacted my life. Please please don’t jeopardize your mental health. For an app that specializes in mental health, this is unacceptable. I am so worried for others who get tricked into using this app. This is not a safe app to use.

I signed up for this app on Saturday, searched for therapists using so many different “problems” criteria but still only ever was recommended one guy! So off the bat, there was no choice in who you work with. 😌 I messaged him on Saturday, no response, Sunday no response. (Just a hello and a clarification on my intro.) I booked him for a 10 minute free session on Tuesday morning and a one hour paid session on Thursday afternoon, figuring if he’s the only choice I can cancel Thursdays call after the Tuesday one if it’s not a good fit. I log in on Tuesday for the meeting and the meeting is gone! Had been canceled on his end, and I hadn’t been sent a notification. 😌 I messaged him to ask about it, no response. Also, my Thursday appointment said “awaiting confirmation” still as of Wednesday morning. So he’s MIA. I messaged customer service about it on Tuesday (the only contact option available on the app), and as of Wednesday morning there’s been no response from customer service either!! I messaged the therapist asking him to cancel the Thursday appointment so I don’t initiate some kind of automatic cancellation charge. I canceled my subscription. And I googled a support phone number off the app. There was no support available so I left a message. 😄 so…….. absolutely do not recommend if you need therapy lol.