Contact MySwimPro Support

by Pdaff07

So this app is amazing when it works well, but it is beyond frustrating when it doesn’t work. It randomly shuts down in the middle of a workout or freezes and you lose everything. Without a hard copy of your workout, you’re left trying to remember what you were going to do and the intervals. You also don’t get credit for what you already swam, and personally I like the satisfaction of knowing when a job is done well and what my stats from the workout are. I paid for a year subscription, and on days like today I feel as though it was a waste. Yes, the app is apparently updated. My watch and phone are as well.

Aside from the negativity, the workouts of the day are wonderful for saving and doing when you want to swim without coming up with your plan. I was doing a training regimen before covid, and that was a great way to push yourself. It is the best app for swimming when it works, but it’s the worst when it doesn’t function properly.

by Melpletch

I loved this app, but for the last week or more I’ve spent at least an hour a day installing an uninstalling it thinking that it’s finally fixed! Then the next day I get ready to swim only to find that its not working again! I’m so upset because I swim 3 to 4 days a week and when u get n the pool and r ready to start the last thing u want is to start the app and it’s not working again. I live n Florida and many days I have to swim n between storms not to mention the schedule that I keep.
Please respond and help me with my problem. I have the latest update an Apple Watch 2 that’s still covered by Apple care, but since this isn’t an Apple app probably can’t be helpful. Also have an iPhone 8 also still covered. I’m adding to my review has anyone noticed that there isn’t a good review since June. What has happened to this app? When the good reviews r about customer service that’s know help! Please undo what u did and fix this app. People gave u five star review a year ago. Remember if it’s not broken why do u have to mess with it!

by Jbrazzy

I am not a professional swimmer but I do swim 6 days a week as my primary exercise. I used the one month free trial to get some of the premium features and I wasn’t sold.

I like that there are workouts designed for me and that the watch tells you what to do. I used to print my workout and tape it to my water bottle at the end of the lane. I like that there are videos and helpful hints along the way when learning a new technique.

I’m not a fan of the fact that I could finish a 1600yd workout just in time for the app the crash at the end of the workout and not record anything on the app.

I would like to be able to restart a set or a rep in case the times didn’t match up or in case the app was buggy (which has happened).

I have been so excited to see the times for reps and splits when I pop up out of the water only to find that it seems like the timer never started. Except it did start. And while I was trying to decide how to unlock, force touch pause, then force touch resume to see my times, I got a haptic notification that meant my next rep was starting and now I’m behind.

I definitely wouldn’t pay for the app especially if the crashes so often. Even when I had the premium free trial it crashed. It needs some major bug fixes before I’ll try it out again.