Yoshi - Keep Moving Reviews

by Austin11456

I scheduled an appointment for an oil change two days before I was driving 300 miles down south. I was all excited because this honestly makes my life so much easier. I scheduled on Wednesday from 9 am to 1 pm but didn’t get any notification about my car being done. When I looked on Yoshi it rescheduled me for the following week. I woke up the next day and got a text at 4 am telling me my service was cancelled because they couldn’t find my car. If they couldn’t find my car, why was I not called? My car was right in front of them, I parked it right outside my place. They have my number for a reason. I tried to get it rescheduled but everything was booked so instead I ended up just getting my tank filled up and now about to drive to Jifffy Lube to get an oil change. The fact that I wasn’t notified until the next day and that they weren’t able to give me a new appointment because they were too lazy to call, really makes me upset with this service. I cancelled my membership. It’s a great idea but they need to be on top of things more. Clearly I’m not the only one who has dealt with this after reading these reviews.

by Pinkunicorns19

Dude,

So my family kept raving and raving about this freaking app mostly cause they were trying to get that 50 cent fill up or whatever. Man, so my first fill up was miraculous to say the least. After canceling 4 days in a row, I guess somebody just accepted my order. Fast forward a week later and my husband needed to fill his car up, I mention them hoping they’d might respond faster, but sure enough. They didn’t! Having canceled literally 4 days in a row again. On the day it finally was scheduled , they texted me saying referral abuse and I’d be charged a delivery fee for services I did not receive. Me and my husband have 2 different cars in the same household. So they cancelled his account. This by far have been the worst subscription I have ever been signed up for. I will be canceling my account and removing Yoshi immediately! They definitely just lost a customer!

by Izma13

Not worth the extra $20 monthly fee
Only convince is getting gas delivered, but if you add gas fee with monthly fee you are actually paying more.
I’ve had Yoshi and used their service for almost about a year now, it’s started off good, I a fill up scheduled once a week and a car wash twice a month. Lately my service have not been consistent. I would have service scheduled with a time frame. After realizing the service have not been rendered, I reach out to them and ask, if they are running late and forgot to notify me?
All I get is sorry would you like to reschedule?
I did, didn’t think much of it but was upset with the fact that I scheduled my service around my work schedule and lunch time. Now I received an email yesterday stating that effective Yesterday evening they will place a hold on my card for $60 and if there’s a fund it will take 2-3 days to get it back.
Okay, but you’re informing the customer of this change not a month a head or even a week a head. Your information them that this became affective the day before they even receive the email or notice. Although not my case, but I understand some people don’t pay their bills or cards get cancelled or maxed I don’t know what the case is, but customers should at least get more time notice of such changes.
What will change next? The monthly fee will go up for sure. Don’t bother with Yoshi or service.

by Jimmy1223456

I’m all about saving time especially if it is something that I don’t love doing. The concept of this is great, but the follow through on the company side is seriously
lacking. My appointment to have my gas filled up was cancelled without me being notified. I contacted a customer service person about it & they offered to reschedule to a different day & said they have to do that frequently when their schedules get “overbooked”. The time I wasted dealing with that & trying to workout rescheduling could have easily been avoided by stopping for my own gas. Until they have enough people to actually provide a service they claim I will be filling up my own gas tank so I know it is done & completed when I need it. I am cancelling my membership & will not be returning.

by Dizzle67

this app advertise that they charge their consumer the lowest price in a 2 miles radius. So if that’s to be true. So if Mobile happens to be the cheapest price in a 2 miles radius. so let’s just say for arguments sake that mobil or Shell which advertise tech A part of their service that they advertise. Am I receiving that particular product at a discount price. something that this app actually advertise the cheapest price in a 2 miles radius. Or am I receiving something else at a lesser value. Potentially do harm to my vehicle am I really going to put Costco‘s gas in myVehicle. I think not! so before you do your homework ask questions where exactly are you getting your product from. If you get it from Costco at a price of 3.79 or regular and 3.93 premium. And you selling it to me at 4.50 with a subscription of $20. I don’t see the full value.

by Justanothaguy

I scheduled an appointment for service 2 days ago. Had confirmation for between 9 am-1 pm... 2 pm hits and no text about anyone in route so I contact customer service (which is only available via text by talking to people under the alias of a Rachel) and I get told that my order was cancelled. I never received an email or text telling me anything. I can’t place a new order because my app still believes my 1st order is still being processed. I ask can “Rachel” cancel my order within Yoshi so I can make a new 1. Now all of a sudden I get an “error completing order” every time I attempt to schedule a new 1. It doesn’t matter what card details I use either. I text “Rachel” again asking if I’m being blocked from making a new appointment. Their reply was “Nope! So sorry!” ... I have $50 in credit and 4 days left of my free trial that’s about to expire and I haven’t gotten a lick of gas off Yoshi yet

by Mak Ford

Yoshi is not monitored frequently they have customer service TEXT support via SMS. They take hours to respond, it also does not give you an update on whether the driver is in route or not. I waited hours only to get a response to my message that my delivery can’t be made today and they suggest that I place an order for the following week. The service is not measuring up to the hype. I’m better off going to the gas station. This is just a time waster they don’t work on the weekends. I don’t think this service will be around long!!!

They give you credit and still try to charge your card. I scheduled a gas delivery which was cancelled twice by the company. I was excited for the service but as you can see I’ve lost hope! Like I said big waste of time

by Nsb3

From the first phone call when a sales rep began bugging the crap out of me over and over to ask if they could fill up either of my vehicles I said no but I wonder if you could fuel my boat. Then she asked where it was parked etc I said a slip. Then we talked about the hose lengths and I said well it wont reach my permanent slip spot but I can find a place to park for the fill up and she said that sounds great. We talked multiple times after that and I told her I hadnt found a spot yet. Then I found one and even mentioned it was a boat launch and that I would pay for their entry to the ramp they said great. I cleared my afternoon on Monday after waiting for a response by email they said they couldn’t make it. Then I cleared my work calendar again today for the whole day to accommodate then an hour before the window they tell me they cant do boats and have no way of telling me who bugged the crap out of me for the last 4 months! No thank you!!!

by DesignsByBlake

Your on boarding is rage inducing. I downloaded Yoshi , opened it to 3 permission modals that instantly triggered, before I could interact with them an animation popped on top of that with a rolling truck saying Yoshi was downloading updates. The updates took longer than the initial download. Do your customers a favor and bundle that data into your core install.

During the animation I get a text for a “CSR” to help me place an order. You haven’t even given me the chance to interact with your product yet!

After the updates animation the permissions modals are nowhere to be found. Set up my car data, then look - more pop up offers. $20 off a subscription with a sign up button. $20 off what bass price, what are the terms, where can I find out more before opting in?

Minimized Yoshi the write this review, pulled it back up to clarify a few details and the bottom half of the screen is solid white and the content all scrolls behind it.

You guys need to work on your UX.

iPhone XR
iOS 12.3.1

by Leon68

I’ve only had the service for a short time, but it’s been working very well so far. The customer service person in my area is excellent. She is very responsive and has already shown great flexibility when I’ve move my appointment days and parking locations. Just today, screwed up by leaving my gas flap locked. She had the service rep wait for me to walk to my car to unlock it. When I arrived, the rep was very patient and gently explained the locking feature of the gas flap that I didn’t even know about (I thought the flap did not lock but it does when I lock the car- who knew?). They could have canceled my service for today but they hung in there with me. I’m enjoying the fueling service and look forward to trying out more services stating next week (car wash probably).

by Laineshots

I’ve been using this app service for almost a year now, and I’ve always been delighted with them. Rachel is unfailingly efficient and cheerful, and she gets things done! We got a this app visit two days ago; yesterday we realized only 1/4 tank had been pumped. I texted Rachel, who always makes me feel like we’re on the same team. With apologies, she immediately set me up with another visit today. Now my car is reassuringly full, as well as clean, and I still think this app rocks! I’ve got some health challenges that make it impossible for me to take care of the routine things a car needs. this app does them all for me, at a reasonable price and at convenient times. I don’t know what I’d do without this team!

by Maximus FSU

Of all the startups out there aiming to make life a little easier, this app is up at the top of our list. With 2 little kids were constantly in danger of running late, and never having that “aw crap, I need gas” moment when you’re already late is so amazing. And their gas is often cheaper than where I would normally fill up so the $16 a month is actually less than that when you factor those savings in. Customer support is awesome too. Seriously... give it a go.

by Youshi Bev

What a great Idea....gas delivery to your home plus other great services as well like oil change, wiper blades, tire check, car wash and more. As a female I love not having to stop to get gas...especially at night. And the promotion of .99 per gallon is better than a “Groupon” coupon. The quality of gas is top notch! For some reason
I think it seems to burns slower. My second fill request got cancelled because the idea is catching on in the LA area and the demand was really high that day. this app made it up to me and the next fill price was better than the .99 cent. I have passed the promotion onto several friends and family who love this app too! Rachel is my Custoner Serv Rep and she is always prompt with responses and very knowledgeable and friendly. Best thing I’ve ever signed up for.
Don’t miss out!! Sign up now. You won’t regret it!!
Bev

by Saj077

this app is great... not only is it so convenient to skip a trip to the gas station every week (I’m going to get so spoiled!), they’re also excellent communicators. They tell you when they’re on their way. They let you change the service date to the day of! And when they get there, they’ll confirm via text that it’s your car if you, like me, hadn’t uploaded the VIN or tag yet. They’re super pleasant and fun; we even sent emojis lol. They’re also very responsive. They even took a photo of my car for Yoshi . Couldn’t ask for more!

by BLDAC

I have worked in customer service my entire professional career and I don’t think I have found a better company to deal with. I always say people will buy from people not a business and Rachel and her team have always been very accommodating and professional with all of our needs. They are always prompt and continue to follow up multiple times a day. I would recommend Rachel and her team to anyone and as always I appreciate not having to ever worry when my next this app day is!!! Thank you so much for all you do!

by TNovitsky

I’ve only been using the service for a few weeks but love it. The service is impeccable (somehow a promo wasn’t applied - not sure if I didn’t apply correctly or it was their error but they didn’t question - they just fixed it immediately). And they are super responsive if you have a question or a hiccup with your timing/car availability. The gas is cheaper than I find anywhere near me. I have yet to match, let alone beat their price near my workplace. It seems like a luxury but I find it alleviates some of the stress of the pre- or post-commute scramble. Highly recommend! And Yoshi is clear, easy-to-use, and with the parking pin is just cool. I like the text/email reminders and confirmations of service. Just very well done.

by Rose455

If getting incredibly discounted premium quality gas delivered directly to your vehicle wherever you are parked for at least 4 hours isn’t enough for you to use Yoshi then it should definitely lay be the customer service.

I must say I am wildly impressed with the direct and personalized service that is offered to the customers of this app. My only small issues with it is that their operating hours can be a but tough with such large windows. But I am sure as they grow they will be able to offer more extended hours. And I do hope they grow to have all the success!

Ps I haven’t tried their add-on car wash services yet, but my neighbor uses it too and they are thrilled.

by Matthewmspace

this app is a fantastic service. It’s so nice to not have to worry about having to touch a gas station pump or having to wait for a slot at somewhere like Costco.

I currently get gas every 2 weeks or so, so it’s nice to have a set schedule. And they even come early in the morning between 4 and 9 if you want, so when they do my gas (and anything else) between 4 and 8, it’s all done before I have to head off to the office.

The customer service is very easy to reach too, just a text message away. If there’s an issue pumping your car or doing some other service, they’ll text you right away and give you a few minutes to fix the issue if needed.

I’ve had issues with some of the sub-services like not pumping my tires full of air when I asked, but all in all, it largely works. And when they didn’t do the service, they refunded me that additional fee quickly.

Obviously if you don’t drive very much or have a very short commute, Yoshi really isn’t for you. But if you like the convenience of not having to go to a gas station, this is a good app to get.

by Yayiphones

I’ve been using this app for 6 months now and I LOVE IT. It’s nice not having to worry about filling up my gas, especially on those days when I’m about to hit empty and don’t have time to go to the gas station. Yoshi is straight forward and easy to use. They even have someone dedicated to sending you text reminders that this app is on their way for your services or if you just have questions you can talk to them directly. They text you once the service is complete and email you a receipt right after. I also like that they’re good about the time frames you give them and are punctual.

The only thing I wish they had on Yoshi was access to receipts/charges.

by Sarahshust

We’ve been using this app for several months and have been VERY HAPPY! Scheduling has been very easy, communication has Never been an issue, and the technician is so kind and thorough. One time I had an issue with timing because my special needs kiddo needed a little more attention at drop off in the morning at school, I was desperate for a fill up and was stressed about missing the service, so I texted Rachel (the switchboard operator) and told her the situation. When I pulled down my street there was this app waiting for me by my driveway. At risk of sounding a little dramatic, it has been such a game changer to not have to worry about keeping my car filled up. It’s one less thing and I’m so so grateful! Thank you, this app! I’m a lifer!