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by Austin11456

I scheduled an appointment for an oil change two days before I was driving 300 miles down south. I was all excited because this honestly makes my life so much easier. I scheduled on Wednesday from 9 am to 1 pm but didn’t get any notification about my car being done. When I looked on the app it rescheduled me for the following week. I woke up the next day and got a text at 4 am telling me my service was cancelled because they couldn’t find my car. If they couldn’t find my car, why was I not called? My car was right in front of them, I parked it right outside my place. They have my number for a reason. I tried to get it rescheduled but everything was booked so instead I ended up just getting my tank filled up and now about to drive to Jifffy Lube to get an oil change. The fact that I wasn’t notified until the next day and that they weren’t able to give me a new appointment because they were too lazy to call, really makes me upset with this service. I cancelled my membership. It’s a great idea but they need to be on top of things more. Clearly I’m not the only one who has dealt with this after reading these reviews.

by Izma13

Not worth the extra $20 monthly fee
Only convince is getting gas delivered, but if you add gas fee with monthly fee you are actually paying more.
I’ve had this app and used their service for almost about a year now, it’s started off good, I a fill up scheduled once a week and a car wash twice a month. Lately my service have not been consistent. I would have service scheduled with a time frame. After realizing the service have not been rendered, I reach out to them and ask, if they are running late and forgot to notify me?
All I get is sorry would you like to reschedule?
I did, didn’t think much of it but was upset with the fact that I scheduled my service around my work schedule and lunch time. Now I received an email yesterday stating that effective Yesterday evening they will place a hold on my card for $60 and if there’s a fund it will take 2-3 days to get it back.
Okay, but you’re informing the customer of this change not a month a head or even a week a head. Your information them that this became affective the day before they even receive the email or notice. Although not my case, but I understand some people don’t pay their bills or cards get cancelled or maxed I don’t know what the case is, but customers should at least get more time notice of such changes.
What will change next? The monthly fee will go up for sure. Don’t bother with this app or service.

by Nsb3

From the first phone call when a sales rep began bugging the crap out of me over and over to ask if they could fill up either of my vehicles I said no but I wonder if you could fuel my boat. Then she asked where it was parked etc I said a slip. Then we talked about the hose lengths and I said well it wont reach my permanent slip spot but I can find a place to park for the fill up and she said that sounds great. We talked multiple times after that and I told her I hadnt found a spot yet. Then I found one and even mentioned it was a boat launch and that I would pay for their entry to the ramp they said great. I cleared my afternoon on Monday after waiting for a response by email they said they couldn’t make it. Then I cleared my work calendar again today for the whole day to accommodate then an hour before the window they tell me they cant do boats and have no way of telling me who bugged the crap out of me for the last 4 months! No thank you!!!