Contact Dockwa Support

by Mike Lindstrom

The app works well, but it has a huge problem. When you make a reservation, it never populates your calendar. Therefore, I, and several other people have believe they’ve had made reservations because they manually put the reservations in their own calendar, but for some reason, it was never confirmed with Dockwa. When it comes to marinas, you might often have to make many many reservations at once, and I saw a family yesterday they had to leave our marina because they thought they had a reservation made through your app, but they didn’t.

by JPH10234

I’ve used Dockwa for a number of years. I am finding the utility of the app has diminished over time. The principal problem is that the reservation system is only good for finding a marina, not booking a marina. You submit a request through Dockwa and then wait 12-24 hours to hear back on whether the reservation is accepted. Most times, you are just better off calling the marina to book directly. Active Captain or other guides will provide all the contact info and Dockwa only list a portion of the marinas, not all that are potentially available. There are a few marinas that use Dockwa exclusively, but even with those you are still better calling for availability than using the app.

by Salted Grump

This app does nothing to make the reservation process easier, by using this app they have added a step. This product serves the app developer not the customer. If the marinas did not insist on using it I would delete it and never look back. Gone are the days of talking to the Dock master and knowing you have a slip, knowing you can get your boat in the marina, knowing that you don’t have to wait 24 hrs to have a confirmation. It’s too bad because it has also made the marina less likely to pick up the phone and talk to the clients who pay a premium for dock space. Total garbage and bad for the marine industry.