Contact Keyplan 3D Lite Support

by Jdeeboss

As a realtor and design professional, I’ve loved this app for creating quick floor plans and ideas for clients, as well as for my own space. I would gladly have paid a fee to purchase the use of the app with how much I’ve been able to use it until the update installed and all of my plans from the last two years disappeared. This was devastating, as I had measured out every room of my own property, and client properties, recording it all here. I would pay a fee to purchase this app, but after this experience, I don’t trust it to keep my plans safe. I created a new plan to test this and after closing the app, it also disappeared. When I attempted to ‘restore purchase’ and pay a fee, the App crashed. This app has run smoothly for two years and is super glitchy since the update. This is beyond frustrating. Please restore my previous work and fix the glitches in the new update. I’ll leave a higher rating once I’m able to get my work back and know that my files are secure in the app. Otherwise, I advise others to run the other way. There are several decent apps that serve the same purpose if this one can’t be fixed.

by Hoodiegirl1

I wanted to get a better view of a new apartment and start planning out arrangement for furniture. I’m not any kind of designer or architect. It was annoying that the free version only allows one room but I made do by leaving openings where doors would be. It is clunky and can be frustrating if you’re trying to place a small item or make a wall a specific length.

It was all going fine and I opened it this morning to get a picture to share with my mom, but something appears to have happened after I last had it open. If I try to open that design, the app crashes. The file has been totally corrupted and is unretrievable. I can’t delete, duplicate, or add a new layout without paying for the app.

I spent most of my sick day yesterday (a good 6 hours) getting this to a point that my mom can use it for reference (it’s her new place, she hasn’t seen it in person) and now it’s gone. My only option is to delete the app, re-download it, and start over or find a new app and start over there.

by Heater226

I have been using this app for months now and have loved it! I payed for the full version and even bought all the packs so I could plan things accurately. I do interior design and building plans and this helps to visualize everything easily. The only issues I had with it was some of the colors and textures were messed up with the newer packs. All the wood, fabric and wall paper textures from the newer packs had shown up in the tile section. It made it a pain to navigate through them but wasn’t a big deal.
But recently I downloaded the app onto my phone so I could have easy access to it on the go (before it was only on my iPad at home) and all my plans showed up, but there were objects missing and it said I hadn’t bought the packs. So I just figured you must only have access to everything on one device. Which is annoying but whatever. But then I went to get on it on my iPad and it said the same thing! Now I don’t spend money on apps. Ever. So this is extremely frustrating to me and I really hope someone gets back with me to figure it out! I’ve emailed with no reply.
I wish it had the option for an upstairs and roof and more plants and landscaping options. An easier way to navigate through the furniture would be nice too. Category’s inside category’s. (in the living room category have a couch category and a light category, etc. ) the search option is nice but I think this would be good too. Also triangle walls for stairs. But these things I can work around.