Contact Keyplan 3D Support

by Klwright1122

Trying to use this for a remodel design. I played with the light version, but it would not show dimensions of the walls as I placed the fireplace on the wall. So I am guesstimating where on the wall to place it instead of measuring and placing it exactly on the wall. Every time I put something in a room I should be able to do measure and place it exactly with from any wall. No tools? I played with the light version and found it limiting and upgraded thinking those abilities were in the upgrade...But both versions are working the same. Nothing additional in the full blown version. Feel cheated. Want my money back.

by POedToo

This could be a great app. It is relatively intuitive, has good basic functionality if you just want to draw walls.
I tried to use this for cabinets....
Labels for object are not fully visible. You have to put the item in 3D to see what they are.
Went to email a design, the only thing exported or included in the .pdf was the walls. I could not export or share the design using the tool.
The email besides sending a bare floor plan, included the same link as the one in Help. Unfortunately, the link only takes the user to a server error. To me this is a “leave me alone” statement by the developer.
The only way I was able to share this with my designer was taking screen shots.
Too bad the developer is not more fully committed to this tool. It could be best in class with a little work, despite the in app purchase if you want a better library of objects.

by Dclayinsa

Hello.
While I’m a novice to 3D technology, this was pretty easy to learn and use. My frustration came when I tried to access additional items like upper cabinets for kitchens, etc. I could actually “see” ghost like images of these items, but there was no way to access them. Tried and tried to find support and sent multiple messages to ask about this, but to date, I’ve received no answers. If any of the creators would be willing to assist me, I would be very happy to write a different review.