Contact Kids App Qustodio Support

by Lucid_dream1

Don't get this app parents. For the sake of your relationship with your child. I understand that you want to keep them safe but all your doing is creating trust issues. From experience during the time I've had this app, I have grown away from my family even more than ever. I feel like they don't trust me anymore. I can't open up to them because they would use, "its for your own good." or something along those lines. If you don't expose your child to the real world they won't survive. They won't know what to look for in a bad person or know how to protect themselves. If your child is having trouble understanding the real world or how life works then don't get them a phone. If you want your child to trust you then let them have their privacy. I know you will say, "but they are kids. They don't nee privacy" or, "they are not adults yet and don't have rights." or you might even say," well I pay for their phone bill so they don't have to." Those things I just listed are excuses. You only download apps like this one so you won't have to feel guilty if they get in trouble. Some problems ar fixable without your help. Sometimes they will need help and that is okay. I hope you consider this message and try to understand where your child is coming from. One more reason children like tech so much is because they grew up with it. It is second nature for them. So please give your kid(s) a second chance to prove they don't need apps like this one.

by Soldier #12

as a kid i understood why my parents had restricted my phone before, because i was too young to really handle everything myself, but i’m not a little kid anymore. i never complained about this app as a kid but of course now I HATE IT. NO TEEN wants these kind of apps on their phones! parents should build trust with their teens rather than restrict their technology. They worry that others may harm us, but they can’t seem to realize that we as teens that were raised around technology, know EXACTLY what to avoid and how to well handle the situations that they worry too much about! In fact, if parents would actually take the time to get to know their kids, and treat them like close friends as well as family, then we would be telling you everything like we would to one of our close friends! You don’t need any restricting app to “protect” your kids! in fact, the more you hide them from the real world, THE WORST THEY WILL BE WHEN THEY GROW UP! Parents are getting these kind of apps out of fear rather than love and it’s obvious. You’re causing your teen to lose their trust in you and you’re destroying your relationship! Instead, try focusing on giving your teen trust, freedom, patience, and privacy. What kind of a role model are you if you’re basically teaching your kids to fear what you don’t know? Let them know that you love them by trusting them, not restricting the things they love! DO NOT GET ANY RESTRICTING APP FOR YOUR TEEN!! LET THEM BE!! PERIOD!!

by Joycojobe

I wish I could give this app zero stars. Just one click on my son’s Kindle Fire on an inappropriate ad, and he had access to hundreds of porn sites. Qustodio blocked four of these sites and sent me an email. After seeing the email, I quickly checked his Kindle (that was supposedly locked down tightly with Qustodio) and found a long list of horrendous pornography sites that he had accessed. Why did it only block four, but allow all of the others? I contacted Qustodio for a refund, as I was appalled and sickened that this happened to my young son and the app had failed to do its job (that I had paid $99 for). Conveniently for them, they don’t have a customer service phone number. I filled out a form online, explaining what had happened and asking for a refund. Two weeks go by and no response. I then found a customer service email and was able to get a response. They told me that they couldn’t issue a refund since I upgraded my app through Apple. I contacted Apple to see if they could issue a refund, and they stated they couldn’t per their terms of service. Insert eye roll. I circled back to Qustodio, and they still claim that since Apple controls their payments, they are unable to issue a refund. I offered them a solution of issuing a written check to me. No response. Unacceptable. Don’t use this company. They failed to do the one job they were supposed to do - keep the garbage of pornography out of my home. And now they can’t even make it right.