Contact RideYellow Support

I’m writing this review as a last ditch effort to get some help. I have been trying to link my credit card and my bank card to the app so that I can take advantage of the 25% discount on right order through the app. It constantly says that my payment method cannot be verified. I’ve deleted the app twice. I’ve restarted my device multiple times, I’ve deleted all the cards. I even happen to have wiped my phone and reset it today at the Apple store and I keep getting the same message. I called you guys the other day and was told by a customer service rep that her supervisor was saying there was nothing that could be done and I just had to order in cab and pay extra. Please contact me to help. I’m frustrated I’m gonna stop using you guys and start using Lyft instead.

It’s impossible for me to get a ride on MCB Camp Pendleton even though the company says it’s one of their service areas. The app doesn’t work at all. Every time I try to request a ride it either says “Request Failed: Pickup street number is required.” if I’m trying to pay in cab, or “request failed: we failed to verify your payment info…” when trying to pay through the app. Then I call, request a ride through the agent, I give him all the info, he says the cab is on its way, but then I get a call from the cab asking me where I’m going and where I need to be picked up. Then proceeds to tell me that it’ll be 30 minutes before he gets there. Extremely frustrating. I would go with Uber but they can’t get on base.

Save money but puts your safety at risk. Let’s start with the app. Don’t expect to know when your driver will show up. The app doesn’t tell you. I’n fact the app told me “ride in progress” when in fact I was waiting for the ride. But hey, for 25% off the ride maybe they can’t afford app developers. But here’s the meat of the review. Besides a dirty cab, these drivers are old school speeders. They are in a hurry to get to the next fare. For example, my driver was going 55 mph on a 40 mph street and 40 mph on a 25 mph street. What’s the rush? Uber and Lyft might have their issues, but these yellow cabs are living in another era when they didn’t have competition and safety wasn’t a priority. Long story short, stay safe and don’t ride with company.