Contact Private Secure VPN Support

You may actually want to look into this instead of being so dismissive of other reviewers with similar issues. Yes, you’ve got lots of positive reviews, but doesn’t mean that everyone is having the same experience. I have reinstalled this app and power cycled my device already. Device is on iOS 14.4, and whenever I set the country, it just freezes. The big circle connect is unresponsive.

The service is great! I wasn’t happy when they removed the ability to install openvpn profiles via the app, but their recent update added Openvpn support directly to the app, so that’s great! The app could use some improvement: - The Secure WiFi feature isn’t working. It stays on the VPN even when it’s on a marked secure network - There’s a second place to login with account credentials, but they don’t give any explanation as to why that’s needed. The VPN seems to work fine without it. - Should be able to configure excluded networks by adding the one you are currently connected to without having to type it in manually - Should be able to configure what networks to auto connect on without having to disconnect. - Would be nice to have an option to automatically use the vpn on any unsecured WiFi network, not just all except manually excluded. Most of these problems have been there for quite a while, so not the best in terms of support speed.

Alright, so for the past YEAR, the vpn servers were working on any iPads or iPhones no matter what server or protocol I tried!! I know the reason! I’ve sent many feedbacks telling the team to bring STEALTH MODE to the mobile device version! This mode works perfectly on my laptop and the speed is reasonable, but because this stealth mode is not present in mobile device version, it is IMPOSSIBLE to connect with your iPad or iPhone if you are based in China!!! So please, take this seriously and update the app version with STEALTH MODE!!!!