Contact NissanConnect Support

by Crp0511

It worked great in January when I got the vehicle. I used it OFTEN to check the status of the door locks and to check tire pressure. But yesterday I was going to show off the app to my daughter, and it wouldn’t update! “Unable to connect to the server at this time. Please try again in a few minutes.” So I waited and tried again a couple of times. It finally gave me the status of the door locks, odometer and how many miles I had left of the tank of gas, but it was unable to update tire pressure. Today I’ve been trying again, and at one time I was able to lock the doors, but the app wouldn’t update to the new status. I’m soooooo disappointed! I was ready, willing and able to subscribe to continued services (though I feel they should be included free with the purchase of the vehicle). Not now. If it won’t work every time I try to access the info, I’m not paying for it! Great idea, but the reliability isn’t there. I HOPE the app is being worked on and that it will become reliable once again! Come on developers.....we are counting on you!

by JP1234!

Absolutely WORTHLESS!! Wish I could give ZERO STARS! I don’t even recommend the free trial!
Ongoing, unresolved, for 3 months now!
Worked for awhile, then all of a sudden stopped working. Customer support “tried” to be helpful. After troubleshooting over the phone I was told to take in to local dealership. They diagnosed a bad TCU unit. So that was replaced, which still did not solve problem. The car sat at dealership for 3 weeks, to which lead engineers, technical support, Nissan Connect (NC), and Sirius XM was all consulted. Nobody could diagnose a problem. The car is now back home, still not working. NC support is apparently escalating the issue, to which I’ve had little to no follow up. I’m the one that has to initiate calls to follow up. The support team is useless, and no one seems to care, including the escalation team, to which I’ve spoken to and are aware of the issue! I will NEVER RECOMMEND this product/service to anyone, and will give all my effort to discourage people from even thinking about using/subscribing! I’m absolutely fed up and disgusted by this!

by Subvertio

Just lock and unlock are enabled. App used to have a remote start on application. Not worth a subscription if that’s a requirement for the Nissan connect app service provides. Why would we pay for someone to google stuff for us? Also the maintenance features are totally off. Nissan makes great mechanically engineered vehicles but their software and the software services with them are poorly designed. If their software engineers and release software was as good as their mechanical engineering i would be much happier. The audio from iPhone doesn’t always go to main speakers in car sometimes it goes to the iPhone speaker instead. I tried multiple Apple certified cables and iOS is up to date. Other than their software issues Nissan’s dollar per feature and quality value is highest in the world for vehicles and I hope they get better software engineers.