Contact EMA App Support

by Radiculus

They removed 50% functionality of the app. Why would you remove the module page. That’s what we use to confirm all panels are operating how they should. Why why why would you do this? Totally frustratedCmon man. If this is not put back I can’t recommend this company to others. No way at all. I am now flying blind. I have no clue now how many of my panels are working or not. I can loose half my Normal output for a whole month and would not be able to tell because they remove this feature. It needs to be put back like yesterday. Look at the images of the app on the App Store. It plainly shows the per module feature. That’s just goes to show you how much attention to detail these guys pay. Once you download the app that feature is not there. Have me having 2nd thoughts about recommending this business to others. Quite shady. I guess they will remove how much kw/h the panels produce next time. UPDATE: found a way to check each panel. Your Ecu have a wifi connection. Connect to the wifi Ecu address and download and open the Ecu app. That will give you the per module info not historically but real-time. I did and found out one of my panels and or micro inverter is bad. This is the only way I know.

Edit: reached out to AP system and they said it’s the installer who removed it. Not them. I need to reach out to installer

by Sheanad

I am a new user of this app. I have installed 9.6 KW solar panels system on my rooftop. The installer has chosen to go for AP Systems YC600 micro inverters. The first impression is the app has too many bugs.
The login fails several times. Most of the evenings after the sunset the app never works, even it hesitates to connect. GUI is so old fashioned and look. There is hardly any analytics in the app other than showing static information of how much energy got generated each day, how much CO2 got reduced and at panel level the peak output generated. It lacks tons of other information like how much energy got used at home, how much was sent to grid, etc etc.

AP Systems has to learn from their competitor ENPHASE and build an new app from scratch. This is one of the reason why 90% installers prefer Enphase compared to AP systems. I didn’t know of AP Systems until my installer preferred this because of other reasons.

by 79bc

Well, folks, I used to check on our solar output all the time. In October 2022, the app and the website stopped collecting data. I have done the unplugging, waiting, replugging when it is sunny thing several times. That takes some timing these days on the Oregon coast. I haven’t had any info available to me in months. I contacted the company and followed their directions. Nothing. The app is just taking up space on my desktop. Disappointing.