Contact Hello Alfred Support

by Luvdamusiq

I live in a building where this service is offered. I have yet to have an experience with them that makes me want to continue. They are also closed on weekends. So, What’s the point...
The very 1st time I contacted them for a service they took so long that even my leasing agent recommended I use task rabbit. And i did!
I decided to give them another chance when I needed assistance putting some furniture together, and the same thing.... they take hours or sometimes days to give you simple “yes or no” answers. The last straw I contacted them a week in advance for moving services and the same ongoing problem with the response time. I didn’t get a solid confirmation until the day before the move. It left me feeling uneasy and stressed the whole week. To add to that the movers they got me were booked for 3.5 hrs and they charged me for 4. Stating that since it’s by the house they had to do 4 hours, but why not 3? It’s also not hard to do half time, i charge by the hour for my work and never round it off. It makes zero sense.
To be honest I could have facilitated it all much quicker and not be over charge. You guys have ALOT of kinks to works out if you ever want me to use this service again!

by Katie0826

If this company could get it together it would be a great service but....
1. They emailed me to give me a free gift of wine, flowers, or chocolate... then never delivered. When I inquired the answer was “so sorry, it was a glitch on our end...”-
2. Sent me a survey about 50 pages long for a $10 discount.... never applied the discount.
3. First time home cleaners came the floor wasn’t cleaned, and they left a vase I bought in Spain on the couch for the dog to knock over. Said they would give $10 off next service. Never did
3. Second time the home cleaners came the knocked a magnet to the floor that I purchased in Italy...
4. The third time the home cleaners and Alfred came they did a terrible job. The duvet cover was left in the place they instructed, but made the bed without it forcing me to take the bed apart and remake. Did not vacuum the rug and I ended up doing it on my time off from work when I paid near $100 to have it done. Also left a broken down box for me to take out... again the price of the home cleaning isn’t cheap. And naturally the Alfred had no problem taking the tip I left.
5. The Alfred came in today... no home cleaners.... but yet charged me a $100 home cleaning fee.... and it’s almost impossible to get in touch with anyone after 2pm on a Friday. I’m over it. This company is truly disappointing when it had so much potential

by Summer20 !

I was very excited to use the Alfred service and one of the reasons I selected the apartment I did. Included in my rent- weekly tiddy up, package delivery and a monthly cleaning.
In 52 weeks the packages were delivered correctly 3 times. Week after week it was a different story and instead of having them delivered the next day the day would consist of back and forth emails. One time I was told sorry Alfred is all booked today. Well you messed up yesterday shouldn’t you put me at the top of the list.
Cleaning service - I was away and opted to use this for 3 months. Before my return I confirmed the appointment. Cleaner never came.
I could go on and on but I won’t.
To sum up this might be the worst company o have ever done business with. And instead of making hour like easier they actually make it harder.