Contact Alfred Home Security Camera Support

I’ve used this app for a while, much longer than I should have. It CONSTANTLY has connectivity issues and the camera goes offline. This completely defeats the purpose of a camera, since you can’t get it back online remotely. They’ve told me before it was likely a network issue, but our network is perfectly fine, and strong. Currently, within the app, when checking the “camera status,” it says it’s online, “signed in successfully,” and “everything looks great!” However, the camera is NOT active. It is showing “This camera is offline.” It’s been doing this specifically for about a week now. When I got home from my last shift, I reset/turned off the app and phone, then set it all back up. It was working. Even recorded a couple motion clips (which usually NEVER works for more than a day after fixing everything). Then I get to work and the first time I try viewing the camera... this BS. I’m done with this app. I’m going back to Manything. I don’t remember near as many complications with that app. And it certainly recorded clips better, including just “sound” clips (if it’s dark and can’t pick up video). This is ridiculous and I feel like they’ve just become money hungry over time, making less options available for the free version, and more crashing.

I downloaded the app on Sunday for a few hours. And after a couple of hours the phone i was using for the camera got extremely hot. On top of the free version of the app. It showed a low quality mode and hd was available after the upgrade was purchased. I updated both phones to the latest ios and upgraded the app like it suggested to get the hd quality. The hd quality ended up not being much better than the low quality. I even moved my phone to a different spots farther away and closer and it still had terrible quality. Save the few dollars and invest in an actual security system. Ontop of this all i already checked to make sure both video qualities were hd and the same. The developers emailed me back a few days later acting like im a idiot. I will not recommend any of there apps or anything they have partners with to anyone except the garbage company cause thats exactly where they belong. As for the fellow reviewers you cant say that something thats constantly running does not create any heat. So you all are b-sers

One star because the one thing this app is supposed to do, it can’t. If you depend on this to monitor anything while away, don’t bother. This app is great if you’re constantly home and can be repeatedly reconnecting the camera device to the app, otherwise it’s totally pointless. I’ve gone through all of the suggested steps to improve stability of connection and despite having zero issues with anything on my end, it won’t stay connected for more than several hours at best. This means I get recordings of 1/3 of the time I’m away from home. I did pay thinking maybe the paid version would somehow be more secure, and it absolute is not. Serious shame because when working properly the app is great and has potential- but this issue has been around for as long the app (this was my third attempt using this app). TLDR- Don’t bother unless playing around with it for free.