Shortcuts app not working? crashes or has problems?

Shortcuts Status

Last Updated on 2015-04-16 by Tobias Berg

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Common Shortcuts Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Shortcuts app on iOS and Android devices. Solve all Shortcuts app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Shortcuts iPhone Issues and Solutions

Shortcuts iOS app crashes, not working, errors
Shortcuts iOS app network issues
Shortcuts on iOS has black/white screen

Shortcuts Android App Issues and Solutions

Shortcuts has errors/crashing/not working
Shortcuts server network connectivity issues
Shortcuts has black screen

Shortcuts iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Shortcuts app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Shortcuts app crashes or not working on Iphone (iOS):

Close and restart the Shortcuts app on iPhone
Update Shortcuts app to the Latest Version for iOS
Uninstall and reinstall Shortcuts iPhone app
Update your iPhone to the latest iOS version

Fix Shortcuts on iPhone unable to connect to server/internet connection issues::

To resolve Shortcuts network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Shortcuts black/white screen (blank screen) on iPhone:

Follow the Shortcuts iOS app troubleshooting guide Here →

Shortcuts Android App Issues and Solutions

Fix Shortcuts not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Shortcuts app issues:

Force Stop the Shortcuts App
1. On android, goto "Settings" » click Shortcuts app. » click "Force Stop".

Update Shortcuts to the latest version on PlayStore

Clear Shortcuts App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Shortcuts app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Shortcuts.

Fix Shortcuts unable to contact server/ Shortcuts internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Shortcuts » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Shortcuts » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Shortcuts on android.

Solve Shortcuts black/white screens issue on Android:

Follow the Shortcuts android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tobias Berg, developers of Shortcuts.

About this app

You can become a Pro User to change the icon sizes, hide labels and add even more this app! this app is the fastest way to launch your favourite Apps or actions. And if you are missing an App, you can type in custom URLs for your shortcut. Because its a Widget placed in your Notification center. Even on the Lock Screen your just one swipe away from your this app! It's an easy interface so you can set up your this app in no time. And you also support the development of Shortcuts.