BlueLink Smart Connect Reviews

Horrible!!!!!!!!! Two days BlueLinkSmartConnect don’t work don’t recognize my email I request reset password, write down the email it’s says ERROR EMAIL 🙈 now if I’m upstairs I have to go downstairs every time I need to change something with the thermostat they also it’s the worst brand ever

Can never get app to connect with “blue link WiFi” to be able to control on my phone. Try calling, get no help.

Title says if all. I let an HVAC tech steer me into this piece of junk thermostat. The wifi feature doesn’t work and BlueLinkSmartConnect crashes. Junk, junk, junk!

You have to sign in every time and everything is horizontal on your iPhone! They need an update that will change the direction of BlueLinkSmartConnect and eliminate some of this archaic structure!!

Seems to disconnect from the WiFi whenever it wants and now I can’t even get it to reconnect. I’ve been trying for months to reconnect to my phone with no luck

Does not connect to wifi does not work with any other smart home app over all not satisfied will not keep replacing with old smart home thermostat

Got this last week when my 6 year old Nest seemed to malfunction & my HVAC guy put this in. Thermostat seems to work well but BlueLinkSmartConnect is not user friendly. You have to log in, then navigate to another page & then a 3rd until you get to the actual function page. Had to wait several times and it seems uncertain it can change at times. Heat to cool or up or down. A delay & then when you log in again it’s made the change even though it didn’t do it when you first asked. You could design a much better, user friendly app with face recognition log in & a much better set of icons/settings that are easier to use.

Initially when I first installed BlueLinkSmartConnect it work and it works intermittently. After time the when settings are changed and applied sometimes it applies and sometimes it doesn’t. Repeated attempts never work. After a few days settings can be updated. You can never apply changes to setting in succession. If the changes work the first time they always fail the second time. My internet connection is not the issue.

Temperature setting constantly changing to show set point 2 degrees lower than thermostat set point. Change from auto to heat or heat to auto then app shows correct temperature.

I hate how you can not work BlueLinkSmartConnect I’m landscape mode—very annoying. I have an Ecobee thermostat at vacation home and app is more user friendly. BlueLinkSmartConnect still needs a lot of work.

BlueLinkSmartConnect opens in landscape and the UI design felt like it’s coming from a Flash game in late 2000s. The thermostat that this apps works with is not fancy or smart either, comparing to Nest or Ecobee. But so far, BlueLinkSmartConnect works very well. I do have concern that BlueLinkSmartConnect would seemingly save the login password locally rather than maintaining a login session whenever I reopen BlueLinkSmartConnect , but as long as I don’t lose my phone it probably won’t be an issue.

I keep getting a message telling me I can’t use Geofence because my address is incorrect in settings. The only issue I can find is that BlueLinkSmartConnect evidently doesn’t accept Zip+4. When I try to change to a 5-digit Zip, BlueLinkSmartConnect locks up and never updates my info. If I can’t use the Geofence, and I can’t update my info, I don’t have any use for the Braeburn thermostat.

Update: Geofence appears to be working correctly. Updated BlueLinkSmartConnect settings and all information was accepted. Thanks!

I have had for a little more than a year… it works fantastic when it’s online…
I have strength/ambulation issues , which when I am upstairs, it is fantastic to b able to control thermostat via phone!

New update works great, easy to use and control thermostat with!

I like being able to change the program from anywhere and being able to see the current temperature and heat on or off. Works Great!

BlueLinkSmartConnect is reliable, easy to use and efficient. We have used it for many years now and never had a problem. Highly recommend to anyone looking for a great thermostat and app to use with it!

We’ve had ours for many years, changing internet providers a few years back with no issues. Any disconnect has been due to the internet service, but the furnace always functioned, and Blue Link reconnects automatically once internet is available. Highly recommend.

I bought this thermostat because it was so highly rated and consumer reports. I had a lot of trouble using it and contacted customer service. I received an immediate response from Tony Bakacs, even though it was a Sunday afternoon. He stuck with me for three days often and on through email finally via phone. I was so frustrated but what we finally figured out was that it was an installation problem and ultimately I got a wire fixed. Had it not been for Tony I would’ve sent this back and replaced it with something else, for sure. I was amazed at his expertise and his communication skills and walking me through my issues. If only, —-if only all companies have such good service!

In my apartment complex I have a BlueLink ProStat Wi-Fi thermostat. I have had three times where the maintenance guys were unable or unavailable to help me. I phoned BlueLink and each time Tony has taken all the time I needed, with no rush and a very warm and caring personality, to help me fix my problem entirely. I can’t even believe this is a free service for people using these thermostats. I love the unit itself, especially with a smart phone app that is so user-friendly and easy to program your individual day/night settings, but the superb customer service you receive is what takes it over the top as a purchase you must make.

As a thermostat installer, I've used BlueLinkSmartConnect on several installations. When there is power to the thermostat, the registration works great. If no power, BlueLinkSmartConnect will never see a thermostat to register. You need to make sure the installer has hooked up a "common" wire on the thermostat. With the stat powered, the registration works. If you need more help, click on the developers web site in BlueLinkSmartConnect store, and it will show you an 800 number. You can also send them an email. Once you register, the ease of setting up your schedule and seeing everything from your home screen makes it all worth it.