MyFrontier Reviews

by Zumo21

I log in with my email address and password. Then it wants me to create a profile by entering my phone number. No explanation as to why I need to create a profile AFTER I’ve already logged in. I enter my phone number, and it complains that the phone number already exists on the account. Of course it does. Then “an unknown error occurred,” game over.

This is sad, they don’t hire people with the essential technical skills; their web site is another example of this: not an e-commerce site, can only see a few options instead of all the options, can’t find any explanation for what TV packages are, have to call a telephone number during the day to get any real info to be able to make a purchase decision. I guess I’d write it down with pen and paper. Seems like a working app and a useful web site would be essential to making and keeping customers.

by Melgills21

First off frontier has the worse service ever!!
In my area I am suppose to get at least 4mg of internet speed I don’t even register one and most days I don’t even have service and I pay $50+ month!! Most times I have to turn my WiFi off just to get 1 bar or have any kind of access.
When it comes to landline phone, I had it for years, total joke! I finally cancelled it because of the buzzing, crackling, and fuzz sounds on the line. I couldn’t even hear my friends and family who called.
Frontier is getting rich off of people’s need for internet service.
I run a business from home and most of the one have to leave my house just to get online! It’s horrible and fraudulent!!! I don’t know why they are still able to operate!

As for MyFrontier , it’s a good idea but never works right. When I pay my bill it doesn’t give you a confirmation number so when I pay my bill you never know if it will be paid.. several times they shut my service off because the payment didn’t go through. Then sometimes it takes a week from MyFrontier for the payment to process. I still don’t get why you don’t get a confrontation number.? Makes no sense.
Frontier is a horrible company, if I had any other option in my area.. I guarantee it wouldn’t be a choice!!!!!

by Twisted30

Frontier sent me a link to MyFrontier to “check the status” of my internet during an outage... it doesn’t really do that. The main screen has a “status” which simply says that I’m connected to the internet... but I’m not getting any internet! It shows that it is testing my internet speed... says it could take 60 seconds... it’s been that way for 15 minutes! It has an option to troubleshoot, but comes back with an error... “try again in a few seconds”... it doesn’t work because my internet doesn’t work - what’s the point?!? I tried again... and again... then it says that I hit the maximum number of times for troubleshooting - even though it never actually did any troubleshooting!!! MyFrontier is totally worthless!!! The only thing they got right is MyFrontier ’s icon... a great big F! FAIL!

by Maddhavana

Our internet has not worked in 3 weeks. We had an issue with our internet it didn’t work for a week and called in and spent around 2 hours on the phone with a technician that said he was sending us out a new box. A week later we called in because we had not received the package. The new technician tells us not device was ever ordered basically we were lied too. We spent 2 more hours on the phone with him but he actually got our internet to work. Last week a big storm came through and our internet is out again. Only had it working for 1 day. That was last week we continue to call in they refuse to trouble shoot and say it’s an outage in our area... our neighbor has frontier their internet is working but we are told to continue to wait for a text. It has almost been a month without internet but we are expected to pay for the service. I am going to report this business to the Better Business Bureau. We have tried to get help but are unable and were misinformed several times and this is the only internet we can have so the fact we do not threaten to cancel they do not help us. It’s sad to have to be rude or threaten to cancel our service to get real help and I’m not doing that.

by Jerbo-62

The My Frontier app is very primitive. I can only see if my bill transaction actually occurred with a momentary flash on the screen and then gone. No confirmation record etc. Nothing showed under payment history etc.
Had to call two numbers and 15 minutes of my time before I got a human being on the phone who could confirm the payment, but could not send me an email of the confirmation. The human being said I needed to upgrade to the latest version of MyFrontier , despite the fact that I’m set for automatic upgrades on my iPhone. So I went to MyFrontier Store and sure enough I had the latest “pathetically useless” app, which always forces me to go to their website to get authentic information. So what good is MyFrontier ?
Here’s a new wrinkle on their app. I used to be able to see what devices were connected to the Frontier supplied modem. Instead, I got a misleading message that seemed to indicate I was not connected, when I actually was (an app glitch). This caused me more of my time and the whole thing set me an hour behind on my schedule. Bottom line: don’t use MyFrontier , login using a browser instead and if you’re lucky, you might get the info you need.

by Witty_Username_Here

There have been so many bugs since MyFrontier was rolled out with “improved” tools, and I’ve literally written one review EVER for any app. This one. It is garbage. You may as well be working on dial up as slow as it processes anything. Recently, it started saying that my account had been temporarily suspended due a late payment. The first time I panicked, then realized it couldn’t be late as it was automated. I close MyFrontier , open it back up, everything is golden. I’ve noticed now after it happening every time I open MyFrontier , it only happens when I press home within MyFrontier itself.

The troubleshooting app is worthless. Nine out of ten times, it asks if the light is green, the says it checks out and says for more questions to call. I’m scared to ever call customer service, as most times it creates even worse technical difficulty after they “fix” it.

If I could give MyFrontier zero stars, I would...but it isn’t like it matters. They’re going to inevitably file a Chapter 11 Bankruptcy, so their main priority is the all too precious dollar, and figuring out how to clean up the mess they’ve caused, not their ability to conveniently serve their customers.

by Yolomcswagerson

Until they fix their horrible service and internet quality, my heading goes as follows.

Moved to Arizona recently, Golden Valley specifically. Obviously with us being almost in the middle of nowhere I can see why it may be a problem, but sadly it has nothing to do with it. I first noticed the problem when I came out and started using their service. Not only was it incredibly slow, they offered no other option so I could possibly pay for more bandwidth or at least another plan. No, I had to call one of them to come to my house and install a whole new router. (I’ll add that the guy they sent was really informational, helpful, and knew what he was doing/talkings about.)
Apparently, they (Frontier) oversold in my area and when everyone in the valley gets on their internet everything slows down, and they will not being fixing the issue at all until sometime next year. Two years, and even before then when I had family out here it was still a horrible service provider to have. Sad to say this, really. But you’re internet and your service is horrible and I’m sadly stuck with it until (hopefully) next year.

by MrEP3

I finally signed into MyFrontier after the last update only to find my autopay was removed and my bill two days past due. I called frontier and they had no explanation to why this happened. The rep explained that autopay was setup during my last billing cycle but for reasons not known, it was now not. He further went on to explain that I may now be charged with a late fee because of it and to call back to get a refund for the fee. I made the payment with the this app app or think I did because there is no confirmation after the payment and there is no way to check for pending or scheduled payments with this new update. I didn’t even get an email confirmation. App needs another update to show pending/scheduled payments. I’m confident this last full update of the this app app was the cause of my autopay stopping but there world may never know. I’ve been nickeled and dimed with fees over the idiotic way frontier does their billing with the constantly changing due date. No reason for a different due date every month for a service where the monthly due is the same every month.

by Cdog1230

Maybe this isn’t the venue but people need to know this company engages in deceptive business practices. Not just like any other provider. Pay attention to those calling them liars in other reviews. This company arbitrarily removed a promotional credit from my bill four months into the twelve month promotional. In disbelief and after numerous calls finally winding up at the office of the president I was told I never deserved the credit, it made no difference that this credit was why I chose them over competitors, no they would not now allow me to leave without penalty and I was lucky they didn’t bill me retroactively for Frontier’s original error. Read the news. They compete with deceptive price promotions only to get subscribers. No investment in customer service. They are experiencing huge net subscriber losses month to month and now they are slamming existing contracted customers with deceptive price hikes to cover deeply discounted promotional prices offered in a desperate attempt to increase subscriber rates. It’s a death spiral. Run away and save yourselves. We existing subscribers are stuck.

by Favoritemama62

This used to be a pretty good app. I could utilize it easily and it worked very well. I typically split my payment-pay half of my monthly bill bi-weekly when I get paid.
The persons in charge of MyFrontier made this an impossibility- you can only pay the entire bill at once. I think this is probably an attempt to force more people to sign up for auto-pay.
Nevertheless, Frontier!! Onward with your constant ability to screw your customers whenever possible. I hate MyFrontier with the heat of a thousand suns. If I wasn’t a captive due to my location, I’d drop Frontier like a bad date. Of course I don’t get anywhere near the “high speed” internet service I’ve paid for for years and when I called to talk about it I was informed I’m not due any refund or reparations despite my many documented calls for help because they only go back for the past six months AFTER you’ve officially complained🤬🤬I’ve probably gotten about 8 new modems over the course of the last five years🤨
Horrible app to match customer service.

by Jaesha9

I loved Verizon. Frontier WORST EVER!!. They keep raising the rates even after I called and my bill was reduced. Got the reduced bill and paid it. The next cycle - new bill and suddenly the new rate gone oh and by the way I was billed for the money "I didn't pay" the month before. Yeah the bill they sent to me which I paid in full. In other words trying to collect the money they supposedly reduced the bill by plus the now raised bill. Bate & Switch much? Oh and then they said that the "someone issued a credit and shouldn't have" and NEVER NOTIFIED ME. And the bill keeps going up I only use the chat feature now so I can screen shot and suddenly they "can't give me any kind of discount unless I call a phone number"(why so you can charge me a late charge for the imaginary discount that I have no proof of because I used the phone?) Charter here I come! Class Action suit anyone??

by Saucy No 1

Check out some of their 5 star reviews too. The 5 stars even say they aren’t really updating. I haven’t seen this strategy, but I’m keeping the single star until it is corrected.

I moved to an area where this service is my only option (until Starlink is an option for more people around the world). It is spotty at night when there isn’t any help to correct issues. It works great during the day when they don’t want the phone calls. Then you try to use MyFrontier to correct the issue and all it is good for to pay your bill. They keep the benefit since you have to keep paying them for a shoty internet service since it’s the only option in my area. They don’t care since it’s a monopoly in this area. Good luck if this is your only option too. They don’t care… My sister had them for many years, like 15 or 20. Despite the many calls and messages, she kept having issues. She also continued to have issues and they never upgraded in all those years nor did they even try to make it more reliable. She was afraid to be loud. You will see other reviews from me every where I can find until they start caring about their customer reviews. Notice the amount of reviews they get back with? Very few. If you have another option, try them first. I don’t. I’m stuck until Starlink comes to my area.

by Cadillac0002

I sign up with Verizon they promised me a lot of things for $130 a month i was still thinking about it but then they said they had a promotion of 30 day free trial if i cancel with in 30 days i cancel after 2 weeks because i was not getting what i promised. 2 months later i receive a $130 bill.. I call immediately. They said frontier had no 30 day trial n Verizon didt ether I asked at least to pay for half of the bill simce i only had it for 2 weeks they said they expected the bill paid in full because thats what they had in their system they couldt do anything n didt listen to reason and said i was lucky i cancel before 30 days otherwise they charge me an extra 300 for early termination of contract even tho i offer to send them a copy of my contract which was a month to month deal i paid what I owed them n that was the last time i do business with them or Verizon its a dumb mistake on their part which i had to pay for it.

by Readytoswitchtospectrum

Congratulations! You took an app that was semi-useful and turned it into completely useless. Yeah it looks pretty, and is kind of fancy now, but it has no value. I used to be able to look up who called the landline and who left voicemails. Couldn’t ever listen to them - that never worked - but in MyFrontier, the feature doesn’t even exist!! MyFrontier apparently is supposed to tell me my wifi network and password. It knows I’m online and that my network is active, but yet, it can’t find the network info. Stupid. It also lists the wrong services in the “My Services” section. Which, by the way, appears to just be a list. As if I don’t know what services I have. Maybe some links to even more detailed information and options would be helpful there. Just a thought.... 🙄 The ONLY thing MyFrontier got right was my bill amount. And I don’t need an app for that. HUGE fail on this one. It’s no wonder why the company is going bankrupt.

by Rgp5919

This is a worthless app that I installed only because I could never connect to the Frontier Communications website. Apparently, it is not secure enough for Safari. I wanted to change my email address, a process that is easy in any other app, but not this one. There is no way to delete the old address, so I could only add the new one, but there is also no clear way to make it my primary. Frontier uses email addresses for login ID’s, but when I changed my address, they kept the old one as my ID, and they provide is no way to change it. What sense is there in making information changes if the website is going to keep using the old information. MyFrontier is really bad, but so is the company. They once returned my phone bill payment with the envelope marked “undeliverable.” This was their own addressed envelope that is furnished with every bill.

by Sour_bees

App is terrible. Can’t use it for troubleshooting issues bc it NEVER works and can’t even detect the router even while standing right in front of it. The only thing MyFrontier is useful for is paying the bill, and even then it’s still a hardly-functioning dumpster fire. MyFrontier provides no decent breakdowns on your current bill or explanations as to why they’re even charging u certain prices, so you’re better off logging onto the closest computer or something equally as inconvenient. MyFrontier doesn’t even provide you with a company contact number or a help page, and that’s literally the BARE MINIMUM of what a company website/app requires. You have to leave MyFrontier and google whatever random Frontier number they provide just for assistance, which means you end up asking someone across the country/wrong department for help on a local problem. MyFrontier has been functioning terribly for at LEAST two years now, so it’s absolutely clear that Frontier doesn’t give af about any of its services to even try improving it, not even when it’s literally one of the easiest services they have to provide. Not surprising, bc it seems they can’t get internet and cable right in general anyways. If their company didn’t have such a monopoly on the area I live in, I would never deal with them again overall.

by Bevebo

Only reason why I’m giving them two stars is because the WiFi is not bad. On the other hand I have a very hard time making payments on MyFrontier or over the phone. I literally need to speak or call about 3-4 times to get any of my question fixed or resolved. Out of the 30 times I probably called them 1 out of the bunch were helpful. Customer service attitude is so nasty and rude, I don’t understand why. I regret moving over to them. I can’t express my frustration any more and I did it once to one of the “agents” and she didn’t even apologize or anything, I can tell she didn’t care if I was upset or frustrated. They painted a very nice picture when they signed me up, literally came knocking at my door for business. I regret it, I can’t make my payment on time unless I speak to one of the rude agents which is not pleasant at all.

by Mamita LeeLe'

I don’t want to repeat every single thing other reviewers have already said, because I agree. So I’ll keep this brief. I’ve been with them for over 6 years now and it’s not getting better unfortunately. When you first purchase from this company they are good with services and being helpful. As time goes on prices go up, services slow way down and their attitudes turn sour. MyFrontier always gives issues, from log in to loading to even working at all. The network is sooooo bad and is “outage in area” often or some days just doesn’t work at all so we go without. They usually send someone out to help within a day or two but the tech window is always long hours so you usually end up waiting for them to come out all day. My concern with this is they shouldn’t have to visit so much the service should be better. I should leave this company but my husband still wants it for now.

by Deditat

MyFrontier has been a lifesaver in a world full of deceit and foul play. At the time it stopped working I went to their site online and got the job of paying done and over. Writing a review about MyFrontier is bound to overlap into the continued lack of proper customer service. We have struggled with Verizon and put up with FrontierTV. Nearly changed over to Spectrum only to read the fine print and cancel. The recruiter said one thing but was delivering another. So I figure the real problem is these companies do not have anyone to answer to. They go about their business with out any thought to giving the product they sold to us. Think about it do you really need all these channels broadcasting the same thing over and over.

by Pandaheads2

Like other Frontier customers, Frontier was unable to provide me with sufficient Internet service for my household needs. When we first got it, it was sufficient, but then it became slower. When it became slower, our Frontier bill dropped approximately $30 or $40 from what I had previously been paying. After a few months, I contacted Frontier, but it could not offer me more bandwidth “in my area”, and said that if I required greater/faster Internet, I should go with another provider, which I have done. I presume that they oversold in my area, causing the maximum Internet available to me to drop to the insufficient bandwidth I ended up with. Although it is a hassle to change providers, I appreciated their frankness with respect to their limitations. Problems can always arise with a growing technology company—remember Aol’s problems 20-25 years ago when it grew so quickly it had trouble keeping up with consumer demands? Frontier seems to be doing what it can to address its issues, so I am not angry about the situation, as some customers are, plus its customer service is superb, hence the 5-Star rating.

by Horus-isonn

They will tell you that you will be paying a certain amount and end up paying $10-$15 more. They also said they wont charge me for my modem and what do you know, they charged me for it. I had my own modem and router. If i would have known i was getting charged, i would have just used mine. Not only that, i set up auto pay on the phone to find out they didnt do it. Got charged another $10. Terrible service. I also set up 3 different dates of installation and they failed to show up on all 3. First i didnt need a deposit, then on the day they were supposed to show up, I needed a deposit. Then they said they didnt have my address when i gave it to them twice. Then to find out im not getting the speeds I’m paying for. It was slower. I’m about to go back to Cox Comm.

by Baroline1997

Cheap internet but it is NOT worth it. This internet provider is crap. I would call to upgrade but apparently, I was on the fastest internet. Plus, it would go out on me. Imagine how that goes for a gamer. The customer service is crap. It’s like they don’t know what they’re doing. After cancelling, I was told that I was going to receive a return label (for the modem) within a week. It’s been two weeks so I call and, like always, they struggle to find my acct. When they finally found it, they say that there was nothing to be sent out & they’re telling me that they don’t know what I should do with their box.
I mentioned that a Frontier store is near me but they don’t take payments nor equipment. What is it even there for then?

by Eric6543

I have had frontier now for over 5 yrs. Within the last year the service has been horrible. I am getting glitches all the time. I have the highest speed rate I can get and you would never know it. Now MyFrontier has changed and I am unable to view my bill or pay online. I have had my service disconnected 3 times because the payment didn’t go through on MyFrontier . Then when I call they say they cannot restore service until I pay the amount again. I am a single mom who needs to have the service for my kids who’s homework is all done online. I have Comcast in the area and I have been seriously thinking of switching back. I left them because the customer service when you called in was horrible but my service for internet was always great with them. Not to mention my bill has charges on them that I have never done such as renting a movie. They refuse to remove the charge. I have basic service for tv and honestly I would be better off with a antenna. You guys need to get it together. After 5 years I am also not allowed to change my package deal because I am a existing customer. All bull— if you ask me. If you want to keep your customers and not lose them you really all need to get her it together.
A frustrated customer.

by Melpletch

After less than a month with Spectrum, Frontier called and was ready to deal. I leaped at the chance to go back. Why they won’t reward existing customers from the start is still a mystery to me, but when it comes to TV u can’t get any better. I’m sick of channels digitizing n the middle of a program and then just going out. Spectrum guide is the most unorganized one there can possibly b. Channels r not group together with any type of reasoning. There app hasn’t worked at all and they took a week to port my phone number and it’s still not totally ported. Complain about MyFrontier , but Frontier is so superior quality wise if u r watching something and would like to finish it and not have channel disappear!

by TinaBug17

I have been a long time customer of Frontier. I had my account set up for autopay. My monthly rate increased by a whopping $40 so I cancelled autopay because I did not agree to the new amount but I was still charged anyway because it takes over a month to cancel autopay they said. So schedule it through your bank so you can stop it at anytime. Also, when I did call to negotiate a new package and payment amount I was told I had to get new equipment because mine was so old it would not work with the newer internet speed. Then I was billed $75 for the installation of the new equipment. I was never told I was going to have to pay for the new equipment installation. That’s what I got for being a long time customer.

by MadRienell

Five stars for MyFrontier . Works as advertised and I had no problems with it. Other users:....when rating an app, take your internet connection, type, speed into account. NO app is going to work well if you have slow speed, out of data, etc. Also, rate MyFrontier ...not the company. Frontier's outrageous prices and service have nothing to do with how well MyFrontier works. If you forget your password, that is not MyFrontier 's fault. They have high security to keep from people hacking your info. I'm not sticking up for Frontier, but some of these reviews are plain ignorant.