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by Saucy No 1

Check out some of their 5 star reviews too. The 5 stars even say they aren’t really updating. I haven’t seen this strategy, but I’m keeping the single star until it is corrected.

I moved to an area where this service is my only option (until Starlink is an option for more people around the world). It is spotty at night when there isn’t any help to correct issues. It works great during the day when they don’t want the phone calls. Then you try to use this app to correct the issue and all it is good for to pay your bill. They keep the benefit since you have to keep paying them for a shoty internet service since it’s the only option in my area. They don’t care since it’s a monopoly in this area. Good luck if this is your only option too. They don’t care… My sister had them for many years, like 15 or 20. Despite the many calls and messages, she kept having issues. She also continued to have issues and they never upgraded in all those years nor did they even try to make it more reliable. She was afraid to be loud. You will see other reviews from me every where I can find until they start caring about their customer reviews. Notice the amount of reviews they get back with? Very few. If you have another option, try them first. I don’t. I’m stuck until Starlink comes to my area.

by Maddhavana

Our internet has not worked in 3 weeks. We had an issue with our internet it didn’t work for a week and called in and spent around 2 hours on the phone with a technician that said he was sending us out a new box. A week later we called in because we had not received the package. The new technician tells us not device was ever ordered basically we were lied too. We spent 2 more hours on the phone with him but he actually got our internet to work. Last week a big storm came through and our internet is out again. Only had it working for 1 day. That was last week we continue to call in they refuse to trouble shoot and say it’s an outage in our area... our neighbor has frontier their internet is working but we are told to continue to wait for a text. It has almost been a month without internet but we are expected to pay for the service. I am going to report this business to the Better Business Bureau. We have tried to get help but are unable and were misinformed several times and this is the only internet we can have so the fact we do not threaten to cancel they do not help us. It’s sad to have to be rude or threaten to cancel our service to get real help and I’m not doing that.

by Jerbo-62

The My Frontier app is very primitive. I can only see if my bill transaction actually occurred with a momentary flash on the screen and then gone. No confirmation record etc. Nothing showed under payment history etc.
Had to call two numbers and 15 minutes of my time before I got a human being on the phone who could confirm the payment, but could not send me an email of the confirmation. The human being said I needed to upgrade to the latest version of the app, despite the fact that I’m set for automatic upgrades on my iPhone. So I went to the App Store and sure enough I had the latest “pathetically useless” app, which always forces me to go to their website to get authentic information. So what good is the app ?
Here’s a new wrinkle on their app. I used to be able to see what devices were connected to the Frontier supplied modem. Instead, I got a misleading message that seemed to indicate I was not connected, when I actually was (an app glitch). This caused me more of my time and the whole thing set me an hour behind on my schedule. Bottom line: don’t use the app, login using a browser instead and if you’re lucky, you might get the info you need.