Contact MyMTN Support
Company Name: MTN
About: Welcome to the world of services to suit everyone’s needs. With MyMTN you can
top-up airtime, purchase bundles, pay your bills and much more.
MyMTN Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MTN
Verified email ✔✔
E-Mail: MTNNigeriaDigitalPlatforms.NG@mtn.com
Website: 🌍 Visit myMTN NG Website
Privacy Policy: https://www.mtnonline.com/about-us/who-we-are/about-us/privacy-and-data-protection-policy/
Developer: MTN Nigeria Communications Plc
3 Most reported problems 😔💔
MTN Ripping off Nigerians
by SunGod!
I bought N1000 credits yesterday and was given N5000 on awuf credit after loading my pin using *888 but I checked my awuf balance before making call mtn had already stolen N950 from the N5000 awuf they had just given me :( As I was making call I noticed that both my awful and main account regular credit was being depleted simultaneously which should be illegal. Why was my awuf credit and my regular credit being deducted concurrently. Now my whole awful credit is almost gone without even making no more than 30 mins call. This is upsetting and frustrating. The NIgeria government is so dumb for letting this stupid foreign company rip their citizens up without any regulations and oversights.
This illegal practice explains why mtn no longer display awuf credits on their app so customers won’t see how they are being ripped off. I woke up the next day my N5000 awuf credit remained N700 without anymore calls made. Crooks
Poor Application with lot of bugs
by Bolt Favourite User
I think your app is very poor and really needs some work or improvement. I am a software developer and I can tell you over ten things wrong with your application. The UI/UX is very poor and the app is not welcoming. It takes a lot of time to load. It is not responsive (doesn’t flip in landscape mode). There are so many bugs that need to be fixed. I have tired to purchase airtime severally using different mediums all to no avail. I can’t buy with my card, I can’t buy from my bank, the place/button I am meant to click is covered with white space, probably a bug. If you can’t have it fixed please close down the app so we resort to buying airtime from other sources. I am giving you a one star because I can’t do less. Thank you.
Thieves
by Comfort2k19
I have nothing to say but the Gods are watching everything. Everything the white people are planing to bring and you some of this stupid blacks also wanna support them, example like mtn company and it has already started because of what you guys are doing. I knew this since the day I noticed the chief’s of the company are from south south stealing peoples credit, the MTN express loan and everything is a TRAP. As I said, nothing to say to your dungeon called m-cell. People, I’m nobody but take this seriously cause, truth is hard to digest.
If you like, make you people delete my comment, on it till land slide.
Have a Problem with MyMTN? Report Issue
Why should I report an Issue with MyMTN?
- Pulling issues faced by users like you is a good way to draw attention of MyMTN to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MyMTN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyMTN.
