MyMTN Reviews

I bought N1000 credits yesterday and was given N5000 on awuf credit after loading my pin using *888 but I checked my awuf balance before making call mtn had already stolen N950 from the N5000 awuf they had just given me :( As I was making call I noticed that both my awful and main account regular credit was being depleted simultaneously which should be illegal. Why was my awuf credit and my regular credit being deducted concurrently. Now my whole awful credit is almost gone without even making no more than 30 mins call. This is upsetting and frustrating. The NIgeria government is so dumb for letting this stupid foreign company rip their citizens up without any regulations and oversights.
This illegal practice explains why mtn no longer display awuf credits on their app so customers won’t see how they are being ripped off. I woke up the next day my N5000 awuf credit remained N700 without anymore calls made. Crooks

It’s the worse app I have ever downloaded. It never works when I need it to. It’s annoying. Sometimes it doesn’t open at all (oops sometimes went wrong try again later) and when it opens I can’t use it to buy data for some reason. I’m not saying it never works, what I’m saying is that it only works when it wants to not when I need it to. And that’s upsetting

I think your app is very poor and really needs some work or improvement. I am a software developer and I can tell you over ten things wrong with your application. The UI/UX is very poor and MyMTN is not welcoming. It takes a lot of time to load. It is not responsive (doesn’t flip in landscape mode). There are so many bugs that need to be fixed. I have tired to purchase airtime severally using different mediums all to no avail. I can’t buy with my card, I can’t buy from my bank, the place/button I am meant to click is covered with white space, probably a bug. If you can’t have it fixed please close down MyMTN so we resort to buying airtime from other sources. I am giving you a one star because I can’t do less. Thank you.

The only function that works is logging in and after that MyMTN freezes! Dear MTN please re-evaluate the purpose of MyMTN and fix the whole thing from scratch or remove it from MyMTN Store. I gave 1 star because there’s no option for negative stars. Also dear Apple please give us a below zero option so we can adequately rate this scam.

When I request to chat with an agent, it keeps me waiting and just closes the chat with an annoying Thank you for chatting with us, kinda message.
Also, for awhile now, MyMTN prompts me to update it each time I open it, yet it only opens here when I tap on the update prompt.

Probably the worst app available. Does not work, glitchy, non-responsive, stalls, amongst other issues... This has been the case for some time, clearly dealing with second rate developers that are not up to the task, but then again this is the level of Standard you receive and expect from MTN - arrogant incompetence. Really sad dictators who do not care.

Your mobile app in Nigeria is just the dumbest keep replying ‘’oops it seem sometimes went wrong, sorry about this please try again, and this have been occurring for days now, and even before now it takes forever to load MyMTN on my phone, I am using an iPhone X Max and and updated iOS with an updated this app app, please upgrade your system for good sake. Mtcheeeew .

the wackiest network ever.. MyMTN is another useless app. i know you people are used to being called names.. well it makes y’all useless.. Verification of NIN is another problem for your network.. very useless set of people..

This is the weirdest and inarguably the most poorly developed & implemented app ever, for a network service as big as MTN! It does 20% of what it claims to do fully. Indicates you’re on a ‘Wi-Fi’ network even when you’re clearly connected to your mobile data. The MobileMoney section is a SAD story (take it out pls...it’s a sham!). MyMTN Store sure needs to provide an option for NEGATIVE stars! Cos that’s what MyMTN right here deserves! A ‘Negative from the bottom’! Shame!!!!
Y’all do not merit a ‘star’!

I regret the day I decided to renew my contracts with MTN. I’ve had both but problems ever since so I thought that I’d download the MTN app to try and resolve things, what a joke MyMTN is, can’t even register for an OTP as it keeps telling me to try again later. Going into an MTN store is not only time consuming but the staff never seem interested or able to help, they only want to sell contacts. I’ll never deal with MTN again after this contract expires.

Tried to download MyMTN so I could use it to monitor data usage on a SIM card in a router. First question that comes up is it asks me to select a country and it does not go further from that. The call center employee tells me I have to have the data SIM card in the phone and then download MyMTN , how do I then check the data balance in the future if the sim is not in the phone 🤦‍♂️. Makes no sense to me and the call centre does not seem to understand anything. So a pointless app in my opinion

I recharged 5000 using the 1000 paper recharge cards and it went through but, the recharge never reflected on my account. I tried subscribing to a data bundle and the “MTN” told me “insufficient funds” or so when I literally just recharged “5000” I downloaded MyMTN to get help and it was so frustrating. MyMTN is useless. Their customer service is even worse, I never get through to them. I even sent an email, nothing. I really regret getting an MTN sim. I really hope my 5000 doesn’t go to waste. Very discouraging services.

Giving it 1-star because even though the previous version wasn’t a looker, it was functional. The new version is a steaming pile of nonsense. Who ever brought up the idea of requiring an sms otp for signup verification needs to be retrained, whoever approved it - fired.

On an iPad running iOS 13.3, how am I supposed to receive the otp? SIM applications under settings doesn’t work so the only way of subscribing for data is via my bank app despite having loads of credit on my sim. I guess MTN expects me to put the sim in my phone for the otp. Jokers.

Meanwhile, compatibility says “works on this iPad” but I can’t get past the first screen on “this iPad”. Clowns.

I have nothing to say but the Gods are watching everything. Everything the white people are planing to bring and you some of this stupid blacks also wanna support them, example like mtn company and it has already started because of what you guys are doing. I knew this since the day I noticed the chief’s of the company are from south south stealing peoples credit, the MTN express loan and everything is a TRAP. As I said, nothing to say to your dungeon called m-cell. People, I’m nobody but take this seriously cause, truth is hard to digest.

If you like, make you people delete my comment, on it till land slide.

The new update is very snazzy but it’s very very slow! The old App was plain but worked pretty well which is what is most important to customers. Either fix this or let’s be able to use the old app until the Update is properly fine tuned.

Hello I am unable to view my call logs . I could this on the older version but not on the new

Please everything works perfectly well but the mobile money option doesn’t show in my app

I did a subscription of 2GB on my sim last night and because of the stupid upgrade MTN is doing that made data unavailable, after upgrade was completed I tried to check my data balance and couldn’t find anything there. How could you be ripping your customers off

The mobile money option works perfectly. 👍🏿

Beautiful app. I can manage and monitor my kids and staff lines from my App, I can login with my biometrics, I can buy data and other bundles, I get in app support within minutes. All I ever want from my Operator in one place!

Just a bouncing Bank application on my iPhone 6s I’ve downloaded and deleted it more than 6 times on my iPhone because whenever I downloaded it then try to lunch MyMTN it keep bouncing back I’ve deleted it and reinstalled it more than 6 times still don’t work

The upside app has never open for once 🤦‍♂️. Why is almost everything in this country a shame. Even MTN is a scam the previous app will show Data balance and noting would work on the phone. Just a simple app can’t be fixed in this country. Please don’t waste your data to download this crap 🤦‍♂️

App keeps on crashing after updated to the latest version on iOS 13. 😢😢

It was working fine till it was recently updated. Please help fix this issue. 🙏🏾