e-Devlet app not working? crashes or has problems?

e-Devlet Status

Published by T.C. Ulaştırma, Denizcilik ve Haberleşme Bakanlığı on 2023-03-01

Yeni e-Devlet Kapısı iOS uygulaması ile www.turkiye.

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Reported Issues: 1 Comments

By İdil abdi mohamud 8 months ago

It says technical glitch problem

Common dislikes about e-Devlet app

- The app does not have an English language option, making it difficult for non-Turkish speakers to use.

- The app crashes frequently, making it impossible to use.

- The app is useless for legal foreigners as it does not have an English interface.

- The app has not been updated properly, causing it to malfunction and give errors.

- The app is not managed properly, despite being a government app, and has not been made functional for the public.

Have a Problem with e-Devlet? Report Issue

Common e-Devlet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot e-Devlet app on iOS and Android devices. Solve all e-Devlet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

e-Devlet iPhone Issues and Solutions

e-Devlet iOS app crashes, not working, errors
e-Devlet iOS app network issues
e-Devlet on iOS has black/white screen

e-Devlet Android App Issues and Solutions

e-Devlet has errors/crashing/not working
e-Devlet server network connectivity issues
e-Devlet has black screen

e-Devlet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever e-Devlet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix e-Devlet app crashes or not working on Iphone (iOS):

Close and restart the e-Devlet app on iPhone
Update e-Devlet app to the Latest Version for iOS
Uninstall and reinstall e-Devlet iPhone app
Update your iPhone to the latest iOS version

Fix e-Devlet on iPhone unable to connect to server/internet connection issues::

To resolve e-Devlet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix e-Devlet black/white screen (blank screen) on iPhone:

Follow the e-Devlet iOS app troubleshooting guide Here →

e-Devlet Android App Issues and Solutions

Fix e-Devlet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent e-Devlet app issues:

Force Stop the e-Devlet App
1. On android, goto "Settings" » click e-Devlet app. » click "Force Stop".

Update e-Devlet to the latest version on PlayStore

Clear e-Devlet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "e-Devlet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch e-Devlet.

Fix e-Devlet unable to contact server/ e-Devlet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click e-Devlet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got e-Devlet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch e-Devlet on android.

Solve e-Devlet black/white screens issue on Android:

Follow the e-Devlet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at T.C. Ulaştırma, Denizcilik ve Haberleşme Bakanlığı, developers of e-Devlet.

56% Contact Match

Developer: T.C. Cumhurbaşkanlığı Dijital Dönüşüm Ofisi

E-Mail: [email protected]

Website: Visit e-Devlet Website

About this app

Uygulamayı kullanabilmek için e-Devlet Şifresi veya Mobil İmza sahibi olmalısınız. e-Devlet Şifrenizi PTT şubelerine geçerli kimliğiniz ile birlikte şahsen başvurarak temin edebilirsiniz. Mobil İmza aboneliği için hizmet aldığınız operatöre başvurmalı ve gerekli prosedürü tamamlamalısınız. Yeni e-Devlet Kapısı iOS uygulaması ile adresindeki hizmetler artık mobil cihazınızda. Uygulamayla, adresinde en sık kullanılan hizmetleri kullanabilir, favori hizmetlerinizi görebilir, profil bilgilerinizi düzenleyebilir, anlık bildirim alabilir, kamu kurumları ve belediyelere ait bilgi ve hizmetlere hızlı bir şekilde ulaşabilirsiniz.