PulseOximeter app not working? crashes or has problems?

PulseOximeter Status

Last Updated on 2016-04-12 by Custom Software & Electronics

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Common PulseOximeter Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PulseOximeter app on iOS and Android devices. Solve all PulseOximeter app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PulseOximeter iPhone Issues and Solutions

PulseOximeter iOS app crashes, not working, errors
PulseOximeter iOS app network issues
PulseOximeter on iOS has black/white screen

PulseOximeter Android App Issues and Solutions

PulseOximeter has errors/crashing/not working
PulseOximeter server network connectivity issues
PulseOximeter has black screen

PulseOximeter iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PulseOximeter app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PulseOximeter app crashes or not working on Iphone (iOS):

Close and restart the PulseOximeter app on iPhone
Update PulseOximeter app to the Latest Version for iOS
Uninstall and reinstall PulseOximeter iPhone app
Update your iPhone to the latest iOS version

Fix PulseOximeter on iPhone unable to connect to server/internet connection issues::

To resolve PulseOximeter network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PulseOximeter black/white screen (blank screen) on iPhone:

Follow the PulseOximeter iOS app troubleshooting guide Here →

PulseOximeter Android App Issues and Solutions

Fix PulseOximeter not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PulseOximeter app issues:

Force Stop the PulseOximeter App
1. On android, goto "Settings" » click PulseOximeter app. » click "Force Stop".

Update PulseOximeter to the latest version on PlayStore

Clear PulseOximeter App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PulseOximeter app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PulseOximeter.

Fix PulseOximeter unable to contact server/ PulseOximeter internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PulseOximeter » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PulseOximeter » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PulseOximeter on android.

Solve PulseOximeter black/white screens issue on Android:

Follow the PulseOximeter android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Custom Software & Electronics, developers of PulseOximeter.

Verified email

Contact e-Mail: [email protected]

About this app

Connect your CSE Medical pulse oximeter device and monitor all health and quality parameters via Bluetooth. Parameters include: Blood oxygen saturation (%SpO2), Pulse rate, Respiration rate, Fischer Index, Delta Pleth and Perfusion Index. PulseOximeter is ONLY operational with a CSE Medical pulse oximeter device, which is certified (ISO 80601) for medical use. Please, contact us at sales@medicalcse. com to get your CSE Medical pulse oximeter device or request more info.