Evo Car Share Reviews

Evo Car Share Reviews

Published by on 2024-05-02

🏷️ About: The Evo app is the official app for Vancouver's Best Car Share. It is designed to make car sharing easy and convenient for users. The app allows users to reserve a car, unlock the doors, and hit the road with ease. It also provides real-time information about available cars, parking locations, and the Home Zone. Users can manage their Evo account, view billing information, and get help 24/7. The app also allows users to refer friends and earn driving credit.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
77.0%

🙄💅🫥 Neutral
14.0%

👿🤬😠 Negative experience
9.0%

~ from Justuseapp.com NLP analysis of 59 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

Pros

- Sleeker design

- Easier booking

- Cluster feature makes map view less overwhelming

- Map pans/centers to current location when app is launched

- Best carsharing service

- Great app

- Super cars



Read 22 Customer Service Reviews 👿🤬😡😠💢😤

4.1 out of 5

Not for Mac

2022-05-24

terrible

Don’t use Evo! They take your money when they want!!!

2022-06-25

Evo will find any reason to take money from your account, especially with fees that they just pop out of no where and then they tell you nothing can be done about it. Just canceled my account. It’s not worth it!

Poorly designed

2022-07-26

EvoCarShare has so many usability issues and bugs. Both UI and UX must be designed by the same people who built it. Please hire a dedicated ux designer for your app to improve the functionality.

App Crashes Mid Ride

2022-08-27

Losing cars because App crashes and will not reopen. Must delete app and reinstall each time in order to get access.

Do Better!!

2022-09-28

Yes Evo I have booked this car many times!! So now you’ve blocked me from booking it!! Well I have to start booking the car early because if I wait until 30 minutes before I need to leave guess what? THERE WILL BE NO F&@$ING CARS ANYWHERE NEAR ME!!!!! And all your users know this reality.

And bring back the radar but make it better. By the time I got the alert a car was near me it had already been booked. Having a radar that will automatically book the car would be ideal.

Get it together and get better FFS! Having EvoCarShare is useless if I can’t get a car when I need it.

I would give this app NEGATIVE 5 STARS if I could

2022-10-29

My word EvoCarShare is infuriating to use. Complete and utter garbage. Freezes. Takes forever to show cars. Logs you out all the time.

Doesn’t support keychain properly

A iOS widget? Hahaha dream on.

How about unlocking cars with Apple Watch??... pffff... never gonna happen

I use and pay a fortune to use Evo every day and every day I have to deal with this horrendous experience of excuse of an app.

The worst!

2022-11-30

For a least a year but more so in last month or so in Vancouver. unable to book a car, map can't locate me. Can't open car when get to it. Always asking me to log in. Says wrong password every time. I only go to EVO as a last resort.

Literally the worst app I have ever used. Ever.

2022-12-31

Nearly every time I use EvoCarShare it crashes and I have to restart my phone. Not ideal especially when you need to end a ride and get charged money when it happens.

(UPDATE: It’s an iPhone 8 Plus)

Lost a Few Really Helpful Features

2023-02-01

You can no longer book a car multiple times, which was a huge perk of using Evo before.

Also there is no longer a radar feature which is a huge bummer.

Latest app version does not work

2023-03-05

After showing the logo it loads a completely black screen. Tried uninstalling and reinstalling. Same problem.

Keep getting logged out

2023-04-03

EvoCarShare consistently (but with no clear pattern) logs me out. The way it behaves is to open, look for cars, say there’s an error, then I have to force close it and open it again and then I says I’ve been disconnected and I have to login again.

Sometimes this happens when I switch from WiFi to cellular data. Sometimes when I’m using the same connection. I can’t determine a pattern.

It is incredibly frustrating.

Edit: thanks for your response. I’m using iOS 14.4 on an iPhone 7. I’ll watch out for that release and let you know if it fixes it consistently.

Most infuriating.

2023-05-05

This is how I experience the Evo app almost every single time I use it.
1. Launch app
2. app crashes
3. delete app
4. reinstall app
5. launch app (cross fingers it works OR repeat steps 1-4)
6. log in
7. book car
*if I lock my screen or switch apps before I find and unlock my car EvoCarShare crashes again, and I have to repeat steps 1-7

I have iphone 11 pro, always update system, and app updates, location tracking is on, blah blah blah every possible user error has been addressed and I can’t get anyone in support to help solve this. I hope it gets better soon.

Terrible customer service

2023-06-05

I’ve been trying to access their services for the past two months and the information they requested, which I provided, was “not enough for them” even though the document provided was government official and indicated the information they requested. It almost felt like they didn’t want to grant ME access to their services? I’m from Puerto Rico by the way. Anyways, deleted EvoCarShare .

New design is slow

2023-07-07

I’m Evo’s biggest fan, but the new app design is very slow to load each screen. I’m always left with a progress indicator when trying to do things before that were fast.

Also the design seems to have God’s towards Android style which I’m not a fan of.

Please update and I’ll change my review.

Customer service lacks empathy

2023-08-07

Turns out mid-ride I find out that the car has a flat tire. I pull over to a safe spot, then call the helpline - I shared the story and the guy’s reply was that he will take it off the road. Showed no concerns for the driver, didn’t bother to ask if my ride was over or I needed to get somewhere.

And guess what, I see that car parked with the flat a week later the incident too.
Am thankful that this service exists but I miss car2go.

Good Update

2023-09-08

Looks much speedier. Starts up faster. No radar anymore? I guess that’ll come back soon.

Steady improvements

2023-10-10

Thanks for continuing to make it better. I wish this was in other cities so I could use it outside of Vancouver.

Love the radar!

2023-11-10

So happy to see the the radar function, app is so much more stable Great Job!

Radar is finally here!

2023-12-12

As a regular user of both EVO and Car2go, it’s great to see EVO app finally offers the radar feature! The new design is so much sleeker and booking is a breeze! The cluster feature also makes the map view less overwhelming and finally the map will pan/center to my current location when I launch EvoCarShare .

The best in-class carsharing app!

2024-01-12

I really like Evo. I think it's the best carsharing service. Plus they have a great app and super cars. Especially when you need more space ;-) thank you Evo!

Needs some work

2024-11-17

EvoCarShare is very glitchy and making a reservation always requires trying to reserve several cars before it actually works and lets you unlock one! I get error messages all the time. iPhone 6 support, as well as the ability to view your past trips/billing would be a great addition!

New design is slow

2024-11-17

I’m Evo’s biggest fan, but the new app design is very slow to load each screen. I’m always left with a progress indicator when trying to do things before that were fast.

Also the design seems to have God’s towards Android style which I’m not a fan of.

Please update and I’ll change my review.



Is Evo Car Share Safe? 🤗🙏


Yes. Evo Car Share is very safe to use. This is based on our NLP (Natural language processing) analysis of over 59 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.1/5 . Justuseapp Safety Score for Evo Car Share Is 89.5/100.


Is Evo Car Share Legit? 💯


Yes. Evo Car Share is a totally legit app. This conclusion was arrived at by running over 59 Evo Car Share User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Evo Car Share Is 100/100..


Is Evo Car Share not working? 🚨


Evo Car Share works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Evo Car Share? Post a Review




Features

- Register for Evo using your driver's license and credit card

- Find an Evo car 24/7 using the real-time map

- Make or cancel reservations up to 30 minutes in advance for free

- Start and end trips with the click of a button

- See how much time is left before your reservation expires with the countdown timer

- View all available cars on the map or in a list

- View vehicle info including location, fuel level, license plate, and distance from you

- Check out parking locations and the Home Zone

- Manage your Evo account and view billing information

- Get help 24/7

- Refer friends and earn driving credit

- Stay up to date with in-app and push notifications

- Use Evo Return to make round-trip bookings up to 30 days in advance.

  Customer Service/Support
Developer:
British Columbia Automobile Association

Contact e-Mail:

Website:
🌐 evo.ca

Privacy Policy: