ACV Auctions Reviews

ACV Auctions Reviews

Published by on 2025-02-24

🏷️ About: ACV Auctions is a dealer-to-dealer marketplace that replaces physical wholesale car auctions. It allows dealers to engage in live 20-minute auctions, where buyers can review the condition report and bid to own using live and proxy bids. Once an auction ends, sel... Show more


       


Overall Customer Experience 😎


🤬 Negative experience
70.6%

😎 Positive experience
14.8%

🫥 Neutral
14.5%

~ from Justuseapp.com NLP analysis of 632 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Great customer support

- Less fees

- Great inspections

- Mix and uncertainty is what makes this platform good

- Received vehicles quickly



Read 25 Customer Service Reviews 😠💢

4.1 out of 5
Best place to dump your problems

After purchasing over 200 vehicles on this platform I learned valuable lessons. For a seller this is awesome, the inspectors are very open to $tips and are paid by vehicles selling that they inspect. We received alot of vehicles that were staged for photos and missing parts. If something is listed ... Show more

1 star is well earned.

Over the last year I’ve purchased 17 cars (all average wholesale price of $20k) and 9 of them had undisclosed mechanical problems that exceeded $2000 in repairs. All were green light and ACV selectively choose to arbitrate at their convenience. Do not trust their inspection process, their inspecti... Show more

Run.

When I first got on ACV, the dealership group I worked for loved it. Since ACV has gone public, it has gone downhill. That same group is planning to issue a memo to its managers and buyers that we will no longer be using the platform. I almost went to work for them but listened to my gut and went e... Show more

Do not recommend ACV

Great app, but awful way of building inventory. You will receive vehicles with many unannounced issues, that were missed by very inexperienced “inspectors”. I have purchased 50+ vehicles from ACV. At least 50% of the vehicles I receive have various ranging issues. I have purchased some very nice ve... Show more

ACV TRANSPORT IS A JOKE!

ACV has ZERO Control of the of the transporters. The transporters do as they wish & take as much time as they want to deliver. I purchased a vehicle on the 4th & paid for ACV Transport & it wasn’t delivered till the 20th. When they call the transporters they don’t answer, They don’t res... Show more

Bad App and Auction

I have had a horrible experience with this auction and app. Rude customer service, incomplete titles, promised things that didn’t happen, local reps are worthless, Cars not being delivered, Delivered in Tow Zones, App Crashed several times mid auction. Waste of time and money for any car dealer to ... Show more

Dealers beware

I bought a car green light suppose to be no issues driver went to pick the car up it drove back fine 4 days later jump in the car and transmission was out I paid great money for a car that supposedly green light no issues dealers beware they will not help or do not car stay far away from this aucti... Show more

Seller account

Horrible customer service has the worst rules and criteria for an auction. I called them to setup a sellers account with them since I already have a buyers account with them and they told me I have to to be buying 8 cars a month for 3 months to open a sellers account which is kind of odd. They do t... Show more

Keeps getting worse

ACVAuctions just keeps getting worse... between the run list jumbling up while in the middle of you search and now they had an update and the notifications DONT STOP.... alll day everyday constant notifications non stop car beeping until it completely kills your battery.... at least before the upd... Show more

Notifications stopped working on IPhone 11

I don’t know what happened all of sudden I don’t get receive any notification for the auctions anymore as they post on ACVAuctions . No help no one to call for support I deleted ACVAuctions restarted my phone updated my plans still nothing checked all of my settings still nothing

Needs update

ACVAuctions seems to work great on phones and computers but needs an update for issues with IPads. I have run multiple updates and on my iPad I cannot do the following things: listen to audio of the engines running, make offers after bidding has closed on not-sold vehicles.

Doesn’t work on IPad

I have been using ACVAuctions since 2016 the first two years it worked fine on my iPad 2nd gen overnight it stopped working I have since upgraded my iPad twice now have a gen4 still does not work you can view vehicles sometimes you can bid sometimes you can’t you also cannot hear the audio file or... Show more

Needs more functionality

I would love to see a little more out of ACVAuctions! For example the ended auctions should have a option to sort the “make offer” “sold” and “pending”

Good auctions, but this app…

The Full Condition Report and Audio Motor Profile AMP not working on iPad mini 5, need to be solve.

Needs Work Immediately

This is an important business where a lot of cash is made, I don’t understand why it takes so long to correct any issues with ACVAuctions which is the only source of buying of this company besides the web..

Great company

I wish they would follow NAAA guidelines on arbitration, otherwise they have been a great company to work with. I have bought at least 80 cars this year, shop bills have fallen in line with those that I purchase at regular auctions, but I did have one that would have been covered by Manheim or Ades... Show more

Business manager great way to buy vehicles.

Acv has gone above and beyond for our business. We are a small dealer that uses this auction service daily. We have been able to grow our business through their auctions with less fees and great inspections. We have purchased over 100 units from acv with only 4 vehicles that were arbitrated. ... Show more

Don’t preview auctions

Whatever you do, please do NOT introduce an auction preview feature. The mix and uncertainty is what makes this platform good. I disliked the lack of previews at first, but have come to like that feature a lot.

Bought first car

Bought my first car, compared to standard auto auctions I received it next day(!!!!)
So far so good

Great Customer Service

My rep, Steve Sirko, helped me through an arbitration issue.

He’s been amazing and helps with any issues we have

Dealer

The vehicles on ACV auctions are a lot higher than other auctions if the prices come down it would be great

Abir Abouetman
2022-12-28

Worst customer service.

Aby
2022-08-19

Most of these reviews is written by their friends and team This auction the most horrible and not respect their customers and buyers they are couple people come together selling their cars and some of their friends cars and all their systems are is base,on their favor since a year I purchased more t... Show more

Aby
2022-08-19

This auction the most horrible and not respect their customers and buyers they are couple people come together selling their cars and some of their friends cars and all their systems are is base,on their favor since a year I purchased more than 70 or 80 cars from this auction every single car had pr... Show more

Paul Ishaya
2022-08-15

this auction is a joke it seems like every time we buy a car or motorcycle, we pay for it send transportation and they car has been pulled and all they say is sorry. Bullshit I'm sick of this auction they never stick up for the buyer



Is ACV Auctions Safe? 🙏

No. ACV Auctions does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 632 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.1/5 . Justuseapp Safety Score for ACV Auctions Is 17.4/100.

Safety Analysis

62.2% of users say app is Safe 👍
62.2%

29.9% of users say app is Risky 🚨
29.9%

7.9% of users have Some Concerns ⚠️
7.9%


Is ACV Auctions Legit? 💯

No. ACV Auctions does not seem legit based on our analysis. This conclusion was arrived at by running over 632 ACV Auctions User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ACV Auctions Is 34.4/100..

🔏 Privacy & Data Safety

ACV Auctions collected the following data from you:

  • Data Linked to You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

How was your experience with ACV Auctions? Post a Review




Features

- Easy auction creation process for sellers

- Live 20-minute auctions with live and proxy bids for buyers

- Fair bidding system that prevents last-second bid sniping

- Real-time negotiation session between sellers and high bidders

- All payments and title transfers handled through ACV Auctions office

- Free for dealers to use with no monthly fees or contracts

- Lower buyer and seller fees compared to physical auctions

- Personal information collection with a Privacy Policy/Notice at Collection available in the App Privacy section.

  Contact Support
Developer:
ACV Auctions Inc

Contact e-Mail:

Website: