Copart - Online Auto Auctions Reviews

by Mof002

Copart seems to keep you signed into the account even if you try to change the password via web. I sold my phone last week and changed my password as i thought it would sign my old phone out automatically , next thing I know is that someone is placing bids on my user without me knowing. Copart does not respond to a password change and keeps you signed in as long as you do not sign out manually even if you change the password it will not ask for a password update before you bid on any car. I ended up deactivating my account.

by Hdbchhdbd

Copart is okay. Could use a lot of work. But the customer service is probably the worst I’ve ever experienced. Whether you’re picking up a title or picking up the car you paid for, it’s going to be an all day ordeal. There’s tons of people in their office sitting around chatting, doing nothing. They won’t even help you if it’s an hour before they close, and all of them have a nasty attitude. Had I known how terrible this company was I never would’ve paid for a membership or bought a car from them. I advise everyone to stay away if they have any sort of life at all. If you don’t mind paying a tow truck driver for 8 hours to sit around to pick up one car and if you don’t mind sitting in their parking lot for 8 hours just to have them give you the title to your car along with a whole lot of attitude then go for it. Horrible company.

by Copart The Con Artist

I had a bad experience I bought three cars all three of my cars got on RelistI wire the money money never got there to pay with money order only one car got paid and they’re not letting me get it so yes I’m having a bad and every time I call AR nobody answer no customer service reply back to any of my questions I don’t even answer my phone I’ll be on the hall for 5 to 6 hours nobody would answer my call contact general manager and nobody answered so yes I’m having a bad experience with corporate

by Flyboy491

App constantly crashes and locks. Lost out on cars because app locks up during auction and you can't up your bid. There are often mismatches of auction count down and the auction status. One says future other has a count down. I've been the highest bidder only to find out there really wasn't an auction. Most of my saved reports no longer work? Paid $200 license fee but still have to pay Internet fee? Lot fee? Auction fee? All for the chance to wait two hours in the parking lot for the forklifts to cause extra undercarriage and bumper damage even if I buy running and driving cars. Feels like I should buy running clear title cars from Manheim.

Update. Reports stopped working again? This might be the hardest company to do business with.

Why does the screen spin upside down on my iPad?

Coparts please fix your process.

by Kfjudndifnfjfff

How ridiculous. If someone has money, they should be able to bid and buy any car. Dealerships shouldn’t be the only ones getting deals on cars! I saw a lot of cars, some with issues I knew I could fix, I was very excited because I thought I was gonna get a deal on a cheap car I could fix up because I need a cheap temporary car, I got my hopes up and go to bid for the first time and A message pops up saying I do not have a license to bid on it. Well if I don’t have the right license, I should not even be able to view the cars to get my hopes up. Yeah you can get a broker but that seems like you could loose money as they charge a $400 deposit and who knows what other fees. Pretty disappointing

by Ivan Mekhael

Most of the pictures are not in good view so the customer understands what is going on with the car and also my first visit to the location of this app it was bad experience because the people where so rod and pour customer service and the line was so slow,then they told me I have to go out there to find the car by myself in 10,000 cars out there I can’t believe it I just left the yard it was bad because there is dirt park and there is no lot number on the ground so I know where the car I was looking for it will be by the way I am taking about El Paso location. THANKS

by BrosCars

Terrible customer service. They won’t do anything to help you. If you ever buy a car from them, inspect it throughly because the car might not be the same as the pictures. The employees are unhelpful, the manager will give you the regional manager instead of taking care of the issue. When you get the regional manager, they can’t do anything.
The auctions are fun, it’s a great place to find inventory. But it’s the details afterwards that are the biggest headaches. Anytime you have to deal with an employee there, it is an unpleasant experience and ruins the enjoyment of buying cars from this app.
By the way, app is great, haven’t had any issues with it.

by XpOisoneDreMedYx

The amount of fees is ridiculous. Before you decide to purchase anything from these people, comb through their website and make sure you’re aware of ALL the fees, you will be paying hundreds/thousands more than the final sale price. I Have purchased three vehicles here in the past few years, and every time it feels like there are new fees added. Now you can’t even access your saved searches or watchlist without a paid membership...features that provide nothing, except making Copart easier to use, have to be paid for...WITAF. Won’t even get into the inaccuracies of the cars upon pick-up.

by Heavens Gate Scam

Understand that this service has a lot of moving parts a few glitches are very understandable. Recently, its exceeded its allowability to go unmentioned. The biggest issue is the bids a not accurate. As soon as you place a bid prior to action it says you are outbid. Sometimes this will make it $1,000s of dollars more. I know the defense would be the “max bid” but that’s not true. You can have two different prices on two different devices. You will rarely win an auction unless you are present no matter how much you bid. Another issue is the photos are not staying with a vehicle. A lot of times you’ll find unrelated photos on a listing. As for the actual action, the music is rough during action time and sound awful after sitting for a while. You should be able to disable the music and not the auctioneer. It’s also a bit annoying that the photos are taken as soon as they turn the key on running and driving vehicles so you are unsure if the lights on the dash are from the starting cycle or actually indicate issues with the car as most of my purchases are sight unseen since I have to purchase out of state. The broker process could be streamlined in Copart but it’s asking a lot. I wouldn’t mind download a preauction app to preview the vehicles and another to purchase if it is a data issue. Just some little errors I’ve found and I’ll gladly up my review should some of the issues be fixed but I do enjoy the service when operational.

by Whitless1243

The reason this is not more stars is because I have bought about 10 cars and, one said it had keys, they were NOT there and it ended up costing me $300 to buy keys for it. I bought a riding lawn mower that was advertised to be a 2015, took it apart and it was a 2008, and I’m having a hard time finding parts because it is so old, I bought a 2008 Ford pickup that had a power chip and someone had taken it out of it when I went to pick it up. Bought an Audi 2005 A6 that stated that it ran and drove and when I picked it up it had a broken oil pan and there was no oil in it. Bought a Toyota Camry and someone had taken the battery out and put the wrong one in and shorted out the electrical system.

by MehoCode

Nice app but as with many other this app services there’s a major issue that slows down and sometimes interferes with buying process.
Login screen used to have both the email and password fields and it was super easy to switch accounts using Apple’s keychain/password manager. In a latest version there’s only email filed so the iPhone doesn’t know it’s a login page and doesn’t offer selecting a login and password from keychain making it nearly impossible to log in unless you have your member number written down somewhere and can access it any time you may need to log in.

by FitApollo

First of all, I love Copart. It has allowed me to obtain many great cars. The latest software update only gives me access through WiFi. When I’m out and about, through T-Mobile LTE, I’m resorting to using safari on my iPhone to access this app. Great app, just work on fixing the glitches. I really do prefer using Copart over having to use safari when I’m not near a WiFi connection. And yes, through safari everything loads fine while in Copart I can’t load into individual cars or join any auctions when using T-Mobile LTE. Oddly enough, I’m still able to search for cars but I can’t view them when I select one to check out or join any auctions. Everything works when I use safari.. but using Copart is so much preferable. I hope this glitch gets fixed.

by AllAboutDIY

The this app app is great except for one thing. When you apply filters to find a specific model, and then try and go back to look another vehicle with the same model, it takes you back about 3 pages instead of back to let’s say other Toyota Camry’s that you might want to look at. Basically it’s annoying to have to enter in all this info just to look at the same model car.

by Geek212221

Been using this app for a little over a year now. It’s been a great and easy to use app, but this last update has stopped flipping car picture into landscape mode for better viewing. Please address this issue. Other than that, I have no complaints.

by Ridiculous Buyer Fees

I have been using this app for many years...I have spent several hundred thousand dollars with y’all. The buy fees on vehicles over $30k is straight up highway robbery. Even with a premium membership it’s still 4%. I’m looking to probably stop using this app at the end of this year.

by Kimwa1

this app will serve you with respect and dignity. They post what they can on a car, I bought a 2006 Ford Explorer after I offered an offer and it was accepted. The car my be old, but it was under $1600 to get it out of the lot. I drove it home, and I’m still driving it . I had to do oil change and wheel bearings. Otherwise it’s running. Thank you this app. I already referred 3 friends and family and they happy. Remain an example 😁👍👍👍👍

by Jonkin346

While I do come across some bugs from time to time, overall I really like Copart. It’s very easy to navigate and use, and the images of the vehicles are really high quality. The company seems to be continuously working on improving the features to make their users experiences better. The new auction screen design is great. I can see all of the details without having to switch to a new screen. Customer service is quite friendly as well.

by Project 5311

App has been updated works fine and easy navigation. It’s so much better now. My complaint is the sales retail value is always half every time. And it’s annoying. So if you find a really nice car or a really crappy one if the retail value is 10,000 yes you guessed it you gonna have to bid 5,100 just to win it plus fees.

Final verdict 7/10! It’s still good you just need to have money and know what you’re looking for. Do research before you buy the car you want.

by XxEAGLEYExX

Purchased my first car from there. Did see any difficulties there. The only issues I had were the credit payment, because you pay more fee on using your credit/debit card and the car has some rust underneath and it was not mentioned there. It was just saying minor scratch/damage. I couldn’t travel to see it myself but as I said not bad for my first experience. I’ve got my deposit back after the purchase.
** BUG FIX **
Can’t review reports after update. It gives me error from server.

by Sxunny

My family is trying to find a truck and we were going to get one today but we lost the auction because we weren’t sure of everything in the truck there is another app like this that has a 360 view. So you can see if there’s “special features” I guess you could say. We were debating if it had a sunroof in it. 360 would be a great new feature to add!!

by Mrs Runsewe

Good day why is that someone can’t bid on a particular auction,cos before I can bid more than 1000$ but now you people have change all you routine and it’s painful sometimes dat I would have made up my mind to buy a particular car but when is live auction i will be surprise.I placed a bid on a car and payment was not made on time and u people charged me 400$ fine which I eventually paid and since then I was unable to bid on a particular that is more 1000$ cars and after the money has been why or assuming dat I added 200$ to the 400$ won’t I upgrade to premium account .

by Roughmeck Crazy

Great easy app to use to find the vehicle your looking for. My only complaint is whenever you do a search you can only search one location so after your done searching one lot and don’t find anything of interest you have to change the location to another lot.

by NS BMW

I like Copart, it has lot of improvements easy to upload licenses, great search feature to search the vehicles. The image quality improved a lot. Great app to buy the vehicle. As of now no issues with iPhone 7 Plus with AT&T.

by Daakers17

I actually like Copart , it seems to work okay. The problem I have noticed is Copart shows different search results than the desktop. Much less vehicles show up with the same search terms in Copart .

by Ccw7701

All though I have been ripped off by living in a remote area and going off of description on page that has been false and have bought vehicles that were canobleized after pictures and anchorage has not given back my money it’s pretty normal to get ripped off by allen

by Crakota

There’s an issue on the search when I put any year and then F150 it only gives me the regular cab it does not give me the crew cab there is no option available