Company Name: ACV Auctions Inc
About: ACV Auctions is a dealer-to-dealer marketplace. The app replaces the physical
wholesale car auctions that facilitate the sale of approximately 15 million
vehicles every year.
Listed below are our top recommendations on how to get in contact with ACV Auctions. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ACV Auctions. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of ACV Auctions Inc
by Salem1227
After purchasing over 200 vehicles on this platform I learned valuable lessons. For a seller this is awesome, the inspectors are very open to $tips and are paid by vehicles selling that they inspect. We received alot of vehicles that were staged for photos and missing parts. If something is listed as not working or light on the entire system can be stripped out of the vehicle and photos purposely taking to hide those areas. We received one vehicle that had been on fire underneath and the undercarriage photos wasnt present for that reason and no coverage applied. One with convertible top not working and the pump, all control modules and wiring cut out of vehicle and purposely didnt lift trunk mat to show the carnage. (They did cover the missing spare tire for that one though 🤦♂️) Titles are a whole other story, we were forced to wait for over a year in some circumstances and they would not unwind. Lots of horrific fluid leaks are hidden on purpose. Once you get a vehicle unwound and it gets reinspected and relisted you will instantly know what they hide and how they do it. Had multiple vehicle with bad engines and transmissions relisted and not announced even though they knew what was wrong just to move them to the next poor soul. Very poor ethics over all.
by Teeyup
Great app, but awful way of building inventory. You will receive vehicles with many unannounced issues, that were missed by very inexperienced “inspectors”. I have purchased 50+ vehicles from ACV. At least 50% of the vehicles I receive have various ranging issues. I have purchased some very nice vehicles through this platform, but it’s not worth the risk. I have also experienced large losses ($5,000+) on several occasions. I have never before had losses like that in my business. This also doesn’t address the title nightmare you will have with ACV. I know they’re a growing company, but over time, I find the errors to be inexcusable. Titles are always delayed, and also way too frequently arrive with issues creating a nightmare getting them flipped. ACV is an amazing platform, but years away from being a reliable source of inventory. Stick with Manheim and Adesa for now. Arbitration isn’t fun to work with either. They take any quote you receive, for items they will actually cover (not many), and cut that down to a number no mechanic on earth would quote. They’re incredibly unrealistic with repair valuations. Love the platform, hate the experience.
by I Hate Acv
This app just keeps getting worse... between the run list jumbling up while in the middle of you search and now they had an update and the notifications DONT STOP.... alll day everyday constant notifications non stop car beeping until it completely kills your battery.... at least before the update you could adjust your filters and only receive notifications for cars you were looking for... now it’s just all day it is 12:46pm and since about 8am I have received over 300 notifications from ACV for new auctions... it is terrible I’m forced to delete this app until this is fixed I can’t take it anymore
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