Contact IAA Buyer Salvage Auctions Support

I buy cars from several auctions every week, & I can say this is absolutely the worst app I’ve ever used. IAA should take a look at Copart’s app & see how convenient and easy to use theirs is. On IAA’s app, if I want to search for a clean title car in a certain location, I can’t even do that; I have to select search by “loss type” or “original”, which really doesn’t filter all cars that would be clean titles; or I have to go back to the filter page and select a new filter. This is one of many fails that the app has. IAA needs to revamp their it & make it user friendly; the user should be able to quickly navigate for what they’re looking for & be able to easily select multiple filters at once with out having to go back. Also when live bid is going on, you can’t be on the list and select a car to view its info at the same time. That’s B.S. Really IAA should take a look at their competitor’s (Copart) app & learn from them or risk being bought out by them.

I buy around 30 cars per month from copart or IAAI. I can say that you guys are falling behind on technology and usability big time. Your app is outdated and has a lot of flaws. It’s a heavy app and not user-friendly. This is causing more people to go on Copart and user their excellent functioning app, hence you are losing business. You need to realize that the world is changing, and if you’re not big on technology you’re out! Smartphone app functionality is a must if you want to stay in the game! If you do not address this issue, you’ll lose business and will be forced to be bought by Copart. They are already getting more volume than you. C’mon guys!

For as long as i can remember, the app had problems, from freezing while loading, to not being able to see the cars on your watchlist that you lost pre-bid on, to having some kind of network error or crashing all the time. This latest update is no different. The search results will load about half way, then spring back to previous results, the app will freeze and crash. The developers need to get someone competent enough to figure it out, and get it working right, until then, this app is a waste of time. Youre best off using the safari site.